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Forum Index » Profile for Jason.Harris » Messages posted by Jason.Harris
StudioLive General Discussion » Some Help Me Sign into technical support before I go postal? » Go to message
Sometimes it is necessary to clear your cache + history and re-login. especially in Internet Explorer (chrome or firefox give much better browsing experiences in my opinion)

StudioLive Forum Community Support » Ticket Response Time » Go to message
Ticket updated.

Follow those instructions and you should be good to go.

If it doesn't work out, reply to the ticket and we'll set you up an RA
Pre-Sales Questions » Tech Support - How long does it take to get a response? » Go to message
Please PM me your RA # and I will look into the issue. I have sent a PM earlier this week to that effect.


Digital Audio Recording » AudioBox staticy recording » Go to message
Go to and put in a support ticket. Once that's done, PM me the ticket # and I'll take a look!

Sounds like a power issue (such as laptop power cable issues, or the like)

but we'll take a closer look and see.


AudioBox VSL General Discussion » Presonus Statement regarding Audiobox VSL Issues » Go to message
To AudioBox VSL Customers,

We have been made aware of several issues regarding noise and pops and clicks when using the AudioBox VSL with Mac and PC systems. We are actively investigating these reports to confirm the reported failures and look for possible solutions. As we are investigating this, we do not have an estimated time for solutions, we ask that you be patient knowing that we have made this a top priority with our development team.

As more information becomes available we will post responses here.


PAE Management
Universal Control - Public Beta » Universal Control 1.7.1 Public Beta » Go to message
Universal Control 1.7.1 Public Beta

This Beta update to Universal Control fixes two bugs existing in the UC 1.7 release:

Issue 1 - GEQ band faders in VSL changed StudioLive 24.4.2 Subgroup Delay values to random numbers.

Issue 2 - GEQ assignments for the StudioLive 24.4.2 were not recalled with scenes in VSL when the “GEQ” scene recall filter was set to “Yes” (although this was not the case when recalling scenes with GEQ assignments on the mixer) NOTE: Old scenes with GEQ assignments will still not load the assignments as expected in UC 1.7.1. Only new scenes created with this Beta release will retain GEQ assignment information.

During the course of this Public Beta, we will fix issues in Universal Control while working towards the next official release

The Universal Control 1.7.1 Public Beta includes drivers and control panels for the following products:

FireStudio Mobile™ (Launch Window, Device Mixer, Driver)
FireStudio Project™ (Launch Window, Device Mixer, Driver)
FireStudio Tube™ (Launch Window, Device Mixer, Driver)
FireStudio Lightpipe™ (Launch Window, Device Mixer, Driver)
StudioLive™ 16.0.2 (Launch Window, Virtual StudioLive, Driver)
StudioLive 16.4.2 (Launch Window, Virtual StudioLive, Driver)
StudioLive 24.4.2 (Launch Window, Virtual StudioLive, Driver)

StudioLive firmware and build information:

16.0.2: Firmware Version - 0.98f, build - 219
16.4.2: Firmware Version - 1.50a, build - 190
24.4.2: Firmware Version - 1.0, build - 195

Driver Version:
Universal Control Build: 5460


Universal Control 1.7.1 Public Beta Supports the following Operating Systems:

Windows Vista Service Pack 2 (32 bit & 64 bit)
Windows 7 Service Pack 1 (32 bit & 64 bit)
Windows 8 (32 bit & 64 bit)
OS X 10.6.8 (Snow Leopard)
OS X 10.7.5 (Lion)
OS X 10.8 (Mountain Lion)

Current App versions compatible with this Universal Control release:

SL Remote 1.4 for iPad®
QMix 1.2 for iPhone® and iPod Touch®

The Following iOS Devices are Compatible with SL Remote:

iPad (1st generation running iOS 4 or later)
iPad (2nd generation running iOS 5 or later)
iPad (3rd generation running iOS 5 or later)
iPad 4rd generation & iPad Mini (NOTE: PreSonus QA has not currently tested these devices, however according Apple there is no reason why these devices should not be supported)

The Following iOS Devices are Compatible with QMix (running iOS 5 or later):

iPhone 3GS
iPhone 4
iPhone 4S
iPhone 5 (The App will center on the screen. A future update will allow QMix to fill the entire iPhone 5 screen)
iPod Touch 3G
iPod Touch 4G
iPod Touch 5th Generation (The App will center on the screen. A future update will allow QMix to fill the entire iPhone 5 screen)

Universal Control Version 1.7.1 Does Not Support the Following Products or Operating Systems:

FireStudio [26x26]
Versions of OS X 10.6 (Snow Leopard) earlier than 10.6.8
Versions of OS X 10.7 (Lion) earlier than 10.7.4
Windows XP

Known Issues

When the StudioLive 24.4.2 Subgroup Delay time is between 0-50 ms, the last digit is partially cut off
Non-Western Characters in the name of iOS device will show up in the VSL Remote Devices Section as ?????

Universal Control Update Instructions:

Quit out of Universal Control and disconnect your unit from the computer.
Run the installer and follow the onscreen instructions. The installer requires that your computer be rebooted upon successful completion.
Once your computer has restarted, connect your FireStudio- or StudioLive-series device and open Universal Control.

Join our community of PreSonus users at for information, user-based support, tips and tricks, and more!
Studio One General Discussion » Softube One Knob Plug » Go to message
Digital Audio Recording » Will my setup work??? » Go to message
I use the 1602 in some really wild setups and I've found no issues with its midi-interface capabilities or its Audio Routing facilities that would hinder what you are trying to do. On the contrary, I think it would be well suited for your application.

my only concern is the use of Pro Tools, as I've never used that product.
How do I (You fill in the blank)? » How do I downgrade Firepod Firmware to get SPDIF back? » Go to message
We answer every ticket created via the online support system:

Please direct your support questions there.


AudioBox VSL 1818 » My advice: do not buy the 1818vsl, compatibility / service issues » Go to message

I have initiated a support ticket for you since none was found. Please check your email. I would be more than happy to offer my assistance in troubleshooting your issues. There may be something in your system configuration that could be tweaked to offer you a better experience with the 1818 or even solve your issues completely!


16.0.2 » Universal Control 1.7 has landed!!! And there are a few iOS apps too!! » Go to message
You've got to go into VSL "setup" to go into Flexible Inputs routing. Then just choose Main L/R.


24.4.2 » Capture won't move to insert markers » Go to message
I've put this issue in our tracking system and will stay on top of it. Thank you for getting this info to us!!!


Studio One Forum Community Support » Can't find Komplete Elements serial! » Go to message
My apologies for being MIA on this one. Please PM me your ticket numbers and I will look into each of them tomorrow when I get in to work.
I appreciate your patience, Gentlemen, and will have you all sorted out asap.


AudioBox Public Beta » 1.2.1 beta on Windows 7 » Go to message
If you have USB 2.0, that is the type of port to use. USB 3.0 will work ONLY if you go to the USB 3.0 chipset manufacturers website and download their latest driver for their chipset. Windows 7 does not support USB 3.0 properly according to microsoft. Windows 8 supports 3.0 native however.
Live Sound » SL-24 pops and dies » Go to message
Hi Dan,

If you would, Send me your Support Ticket # and I'll take a look at the situation and make sure things get handled up for you. I totally understand your frustration and I would like to take a look at all the data to see if there was some type of environmental issue at work. If it truly is a firmware problem, I can help move it to the dev team for resolution.


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