image description


16.4.2 Freezing up
  Forum Index » 16.4.2 
Author
Message
sonof71
Prenoob

Joined: 30/07/2012 21:38:05
Messages: 6
Offline

Hi All,

I am having an issue with my board freezing up. There is a loud screech and then all meters freeze and there is no controlling them or getting sound. This is happening at all different time intervals and I can turn off the board and restart but eventually it will freeze again. Doesn't matter if I am hooked into my MacBook or stand alone. I even tried the factory reset but that didn't help. Any suggestions would be appreciated, but I think this will need to be sent back for repair.

Miltondavis
Presonic

Joined: 27/01/2011 20:23:03
Messages: 225
Location: Arroyo Grande, CA
Offline

You have made the right troubleshooting moves. It's probably time to get a service ticket started and get it in for repair.

Regards,
Milton Davis
[WWW]
fredy2
Presonic

Joined: 10/04/2013 06:15:47
Messages: 207
Offline

Sounds like it might be an intermittent power supply problem. I had one board that the inrush current limiter Thermistor RT1 on the supply was cracked and supply was intermittent. Unless experienced do not work on the power supply due to lethal voltages present.

Try using forced air from a fan to drive cool air into the side vent holes from the right side.
sjc193
Presonic
[Avatar]

Joined: 30/03/2012 20:51:58
Messages: 568
Location: Warren, PA
Offline

Start a tech service ticket. Even if it is out of warrenty, it is only less than 200 bucks to get it serviced by presonus, and they give you another one year warrenty after that. It is worth it. I've had mine serviced for what sounds like the same kind of issue years ago and still kicking every weekend.

Steve
StudioLive 16.4.2 in 10U + slant top OSP case
rackmount Windows 8 PC Quad core 8G ram
ASUS RT-N66U Dual Band Router
Ipad2 Wifi Griffin Survivor Case
Studio One 2.5 Pro
2 Turbosound TMS-1's (Mains)
2 OHM MR450D Subs with Kilomax 18inch drivers
2 Yamaha S115V's (for floor monitors),2 Yamaha BR 15's (for floor monitors)
3 Behringer 12" floor monitors
3 Behringer EP2500 amps, 1 QSC Amp
1 DBX Driverack 260
1 DBX 231S Graphic Eq
10 58/57 mics, 1 beta52 kick mic, 20 mic stands
2 e609 guitar amp mics
2 Radial J48 Active DI's
2 Blizzard Puck FAB 5 led lights
1 DMXIS usb to dmx controller
1 Temor 1 Alto 1 Soprano 1 Clarinet
1 Sheraton semi hollowbody electric
1 pedalboard with lots of pedals favorites are javaboost into tube screamer
1 Fender Deluxe Amp
2 Acoustic guitars, 1 elec bass, 1 acoustic bass, 1 bazooki
3 mixers and lots of other stuff I don't use in the closet
1 beer holder that clamps to the side of my mic stand with my stage name printed on it "Swingin' Steve"
fredy2
Presonic

Joined: 10/04/2013 06:15:47
Messages: 207
Offline

You say servicing is only $299? Somebody said their cost was over $600... doesn't compute...
sonof71
Prenoob

Joined: 30/07/2012 21:38:05
Messages: 6
Offline

Thanks guys! I have a ticket going now. This is actually my second board. First one crapped out after the 3rd time turning it on 2 years ago. I love this board though so I will deal with it.
sjc193
Presonic
[Avatar]

Joined: 30/03/2012 20:51:58
Messages: 568
Location: Warren, PA
Offline

fredy2 wrote:You say servicing is only $299? Somebody said their cost was over $600... doesn't compute...


At one point in time it was $175 to have a 16.4.2 service by presonus in baton rouge, no mater what the problem. I assume they still have the same rates and service center, I sent mine back twice, but they were both within the warrenty timeframe so it was free for me. Cost me $25 to ship it, they paid shipping home

Steve
StudioLive 16.4.2 in 10U + slant top OSP case
rackmount Windows 8 PC Quad core 8G ram
ASUS RT-N66U Dual Band Router
Ipad2 Wifi Griffin Survivor Case
Studio One 2.5 Pro
2 Turbosound TMS-1's (Mains)
2 OHM MR450D Subs with Kilomax 18inch drivers
2 Yamaha S115V's (for floor monitors),2 Yamaha BR 15's (for floor monitors)
3 Behringer 12" floor monitors
3 Behringer EP2500 amps, 1 QSC Amp
1 DBX Driverack 260
1 DBX 231S Graphic Eq
10 58/57 mics, 1 beta52 kick mic, 20 mic stands
2 e609 guitar amp mics
2 Radial J48 Active DI's
2 Blizzard Puck FAB 5 led lights
1 DMXIS usb to dmx controller
1 Temor 1 Alto 1 Soprano 1 Clarinet
1 Sheraton semi hollowbody electric
1 pedalboard with lots of pedals favorites are javaboost into tube screamer
1 Fender Deluxe Amp
2 Acoustic guitars, 1 elec bass, 1 acoustic bass, 1 bazooki
3 mixers and lots of other stuff I don't use in the closet
1 beer holder that clamps to the side of my mic stand with my stage name printed on it "Swingin' Steve"
rgaucoin
Prenoob

Joined: 16/05/2014 04:04:08
Messages: 14
Offline

I did a search on google about the 16.4.2 freezing up and the first thread was from 2010. Three pages worth of problems with no solution. Here I have a board built in 2013 and have the current firemware into a really good Lenovo laptop. Same problem, worked two days then froze up. -- The upper right hand corner of the board has 7 light panels. The Second GR is red all the way down. No sound going in or coming out of the board. I have placed a ticket with one response that was of no help.
I have tried everything - reboot, return to factory presets, re-install firmware, start the mixer first the the computer, stood on my head and whistle Dixie. Nothing, nada.

I am totally disappointed in Presonus. They make a good product that dies and can't be brought back to life. After 3 years the same issue exist that should have been fixed a long time ago.

How do you get them to answer a request? I live in Baton Rouge. I know where there office is... Me thinks a trip there may be the answer or at least a beginning,

Any other ideas?
ra
sonof71
Prenoob

Joined: 30/07/2012 21:38:05
Messages: 6
Offline

I started a ticket through the support tab. I am filling out my RA form today and sending it down to them once I have the RA number. Cost for repair is $175.00, unless under warranty of course. Make sure your board is registered online here as well to help facilitate your request for service.
 
Forum Index » 16.4.2
Go to: