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Unable to mount USB stick
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nicklos7
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Joined: 03/01/2014 03:50:41
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Hi I recently went to check for a firmware update on my 32.4.2 ai and I keep getting an "unable to connect the usb stick" message. I've also noticed that my board will not connect to my network through the usb stick. I have to use an ethernet cable from my router to the board to connect. I also tried the reboot as well.
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mwright137
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Joined: 28/10/2011 17:57:00
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What size is the USB stick? And what file format?
I am Sir Melvis Bacon, Knight of BaconHam Palace.

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nicklos7
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Joined: 03/01/2014 03:50:41
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Hmmm, not sure. It just looks like a normal usb stick. It's the usb adapter that comes with the mixer for the wifi network.
mwright137
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Sorry - should be more clear. How many GB does it store?
I am Sir Melvis Bacon, Knight of BaconHam Palace.

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StudioLive 16.4.2; StudioLive 328AI (x2)
AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; FireStudio Project (x2)
Studio One 2 Pro 2.6.2 (64 bit)
I use Gobbler to back up my projects.
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nicklos7
Prenoob

Joined: 03/01/2014 03:50:41
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Man I'm really sorry, I am not sure. It's the adapter that came with the board. I tried to look around to see, but can't find any info.I attached a pic of the adapter.
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mwright137
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But what USB stick are you putting the firmware in to try to upgrade?
I am Sir Melvis Bacon, Knight of BaconHam Palace.

MacBook Pro 13. OS X Mavericks - version 10.9.3
StudioLive 16.4.2; StudioLive 328AI (x2)
AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; FireStudio Project (x2)
Studio One 2 Pro 2.6.2 (64 bit)
I use Gobbler to back up my projects.
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gadget69
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Joined: 21/09/2010 03:56:19
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That is a USB WIFI transceiver... You'll need a USB stick... those under 16GB are best, and one with 256 megs will work. Format the thumb drive FAT32...

Then follow this:
http://support.presonus.com/entries/24084775-StudioLive-AI-mixer-Firmware-Update
NOTE: If your having an issue, open a tech support ticket and bring the number here if you want help!
http://support.presonus.com

Tools:
OHCI tool and Latency mon:
http://forums.presonus.com/posts/list/11348.page

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AlexTinsley
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Joined: 06/03/2012 18:47:38
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Hi,

Troubleshooting this in the forum is going not going to be viable as it's going to be a drawn out process, that's better served by us helping you in a support ticket. I strongly suggest reviewing this information for you as it's info we give customers such as yourself who ask these questions every day in our support system.

We recommend using a SanDisk USB thumb drive of 16GB or less that is formatted FAT32. Some generic drives may not work, we made the Ai mixers as compatible with Flash Media as possible.

We have a tutorial on how to do the firmware update here:
http://support.presonus.com/entries/24084775-StudioLive-AI-mixer-Firmware-Update

We also have YouTube tutorials posted:
Mac - http://youtu.be/mdzyaaNezzI
PC - http://youtu.be/fuxPC2jEKns

As for how to connect wirelessly, our team did a great video that explains it all here:
http://support.presonus.com/entries/25606004-StudioLive-AI-Connecting-the-Mixer-to-Wireless-Devices

If you are still having trouble, we strongly suggest logging a support ticket so one of the StudioLive support Tech's can get you up and running. You can log a support ticket in your account at http://my.presonus.com and click where it says "+Create Ticket".

Regards,

Alex

Director of Customer Services
Presonus Audio Electronics
http://support.presonus.com
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Our Drivers: http://www.presonus.com/technical-support/downloads/drivers-software/
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