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VSL Crackling Noises
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iainchan
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Joined: 25/02/2014 05:41:57
Messages: 8
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Hey guys, I recently bought a new laptop (Lenovo Y510P) and it's a great laptop. The only problem is that I get terrible crackling noises when I'm playing back, recording or monitoring tracks. I'm using the Audiobox 1818VSL. I've read in previous forum posts that it's a poblem that all Ivy Bridge / Haswell proccessors using USB 3.0 have. Then solutions were suggested, such as disabling Intel's USB 3.0 eXtensible Host Controller / xHCI pre - boot thingy in the BIOS setup - where it would make my USB 3.0 ports act like USB 2.0. The problem that I have is that I do not have that options to disable xHCI in my BIOS. There is also no 'Advanced BIOS settings' option for me to open up and explore.
Then I found that if I open up my device manager, and go under 'Universal Serial Bus controllers', I found Intel's USB 3.0 eXtensible Host Controller there. I went on to disable it, hoping that it would work. However, my USB ports just ended up not working at all. I plugged in devices and it would detect nothing.
What do I do guys? Please help. It's really disappointing that I can't use my Audiobox 1818VSL anymore. It's definitely too late to return it. I'm stuck with it, and I need it to work. Desperately. It's also extremely disappointing that Presonus has been aware of this issue for so long, and yet, has not done anything to fix it. No new driver updates, no nothing. They are basically ignoring this topic.
Please help guys. I really need this.
cristofe
Presonificator
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Joined: 12/03/2012 21:10:44
Messages: 3628
Location: Skaneateles, NY USA
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MANY interfaces from MANY audio manufacturers are having compatibility issues with BOTH late model PC's AND Macs. Is this the fault of the small audio companies OR is it the fault of Intel & Apple for not adhering to industry standards and/or not caring about our little niche market? Yes, my 1818 did not work properly with the computer I originally intended to use it with. So what did I do? Ok, yes I whined about it a bit. I thought about losing money and re-selling it on eBay. But now, a year later am I STILL whining? No, I bought a used machine for under $100 to use with my 1818 and it works flawlessly.

PC'S: HP XW6000 Dual 3.2GHz Intel Xeon Processors, 8GB RAM WinXP SP2
HP 6005 Pro AMD Athalon X2 B24 3.0Ghz Processor, 4GB RAM Win8 Pro
HP Compaq NC6320 Laptop Intel Core2Duo 2.0Ghz Processor 3GB RAM Win7 Ult
Dell Latitude E4310 Laptop Intel i5 2.67Ghz Processor 4GB RAM Win7 Pro x32

Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & FP10 Firewire, Steinberg MI4 USB, Line 6 Toneport GX & PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's

DAWS/VST Hosts: S1 Professional, Plogue Bidule, Xlutop Chainer, Sieb VSTHost & Savihost

Hardware Synthesizers: Roland SH-32 & XV-3080 RedSound Darkstar XP2, Novation X-Station, Yamaha AN200, M-Audio Venom

Hardware Controllers: JL Cooper CS-10 Control Surface, Yamaha EZ-EG, Dillion Les Paul style acoustic electric guitar with Roland GK-3 pickup and GI-20 converter.

The Rest: Guitars, Amps, Stompboxes, Mics, Outboard Gear, VST plugins...too much to list!
[WWW]
strangemood
Prenoob
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Joined: 05/09/2011 21:49:29
Messages: 13
Location: McPherson, Kansas
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How many people are still having this problem and still no resolution from Presonus?
iainchan
Prenoob

Joined: 25/02/2014 05:41:57
Messages: 8
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strangemood wrote:How many people are still having this problem and still no resolution from Presonus?

Unfortunately most people who have newer systems still have this problem and PreSonus hasn't given any firmware updates for very long now.
cristofe
Presonificator
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Joined: 12/03/2012 21:10:44
Messages: 3628
Location: Skaneateles, NY USA
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iainchan wrote:
strangemood wrote:How many people are still having this problem and still no resolution from Presonus?

Unfortunately most people who have newer systems still have this problem and PreSonus hasn't given any firmware updates for very long now.


Wrong........guess you missed the new release:


http://www.presonus.com/uploads/products/2883/downloads/PreSonus_AudioBox_Installer_5534.exe


PC'S: HP XW6000 Dual 3.2GHz Intel Xeon Processors, 8GB RAM WinXP SP2
HP 6005 Pro AMD Athalon X2 B24 3.0Ghz Processor, 4GB RAM Win8 Pro
HP Compaq NC6320 Laptop Intel Core2Duo 2.0Ghz Processor 3GB RAM Win7 Ult
Dell Latitude E4310 Laptop Intel i5 2.67Ghz Processor 4GB RAM Win7 Pro x32

Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & FP10 Firewire, Steinberg MI4 USB, Line 6 Toneport GX & PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's

DAWS/VST Hosts: S1 Professional, Plogue Bidule, Xlutop Chainer, Sieb VSTHost & Savihost

Hardware Synthesizers: Roland SH-32 & XV-3080 RedSound Darkstar XP2, Novation X-Station, Yamaha AN200, M-Audio Venom

Hardware Controllers: JL Cooper CS-10 Control Surface, Yamaha EZ-EG, Dillion Les Paul style acoustic electric guitar with Roland GK-3 pickup and GI-20 converter.

The Rest: Guitars, Amps, Stompboxes, Mics, Outboard Gear, VST plugins...too much to list!
[WWW]
iainchan
Prenoob

Joined: 25/02/2014 05:41:57
Messages: 8
Offline

cristofe wrote:
iainchan wrote:
strangemood wrote:How many people are still having this problem and still no resolution from Presonus?

Unfortunately most people who have newer systems still have this problem and PreSonus hasn't given any firmware updates for very long now.


Wrong........guess you missed the new release:


http://www.presonus.com/uploads/products/2883/downloads/PreSonus_AudioBox_Installer_5534.exe


So it seems. However the link for the latest release wasn't posted on the 1818VSL downloads page. And reading the replease notes, the 1818VSL still has known issues. But I will definitely try this release and see how it goes.

Thanks Christofe.
cristofe
Presonificator
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Joined: 12/03/2012 21:10:44
Messages: 3628
Location: Skaneateles, NY USA
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However the link for the latest release wasn't posted on the 1818VSL downloads page


That was apparently an oversight.....however, all the VSL series use the same driver so this
should work for you.

PC'S: HP XW6000 Dual 3.2GHz Intel Xeon Processors, 8GB RAM WinXP SP2
HP 6005 Pro AMD Athalon X2 B24 3.0Ghz Processor, 4GB RAM Win8 Pro
HP Compaq NC6320 Laptop Intel Core2Duo 2.0Ghz Processor 3GB RAM Win7 Ult
Dell Latitude E4310 Laptop Intel i5 2.67Ghz Processor 4GB RAM Win7 Pro x32

Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & FP10 Firewire, Steinberg MI4 USB, Line 6 Toneport GX & PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's

DAWS/VST Hosts: S1 Professional, Plogue Bidule, Xlutop Chainer, Sieb VSTHost & Savihost

Hardware Synthesizers: Roland SH-32 & XV-3080 RedSound Darkstar XP2, Novation X-Station, Yamaha AN200, M-Audio Venom

Hardware Controllers: JL Cooper CS-10 Control Surface, Yamaha EZ-EG, Dillion Les Paul style acoustic electric guitar with Roland GK-3 pickup and GI-20 converter.

The Rest: Guitars, Amps, Stompboxes, Mics, Outboard Gear, VST plugins...too much to list!
[WWW]
iainchan
Prenoob

Joined: 25/02/2014 05:41:57
Messages: 8
Offline

Didn't seem to work for me. The release notes did mention that issues remain for the 1818VSL though.
 
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