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WARNING! - SL REMOTE ON IOS 7 NOT WORKING
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AlexTinsley
Presonus Employee
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Joined: 06/03/2012 18:47:38
Messages: 168
Location: Baton Rouge, LA
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Hi,

We discovered today with the release of iOS 7 that the remote app for the Studio Live Gen 1 mixer shows up sideways with landscape view across the portrait view and no access to the portrait view.

We're going to look into this first thing to see about getting it corrected.

Apologies for the inconvenience this may cause.

We'll post an update here as soon as we have a solution.
Director of Customer Services
Presonus Audio Electronics
http://support.presonus.com
9am-5pm central: 225-216-7887

Knowledge Base: http://support.presonus.com/forums
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Therefugedistrict
Prenoob

Joined: 05/05/2013 18:09:27
Messages: 6
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pleassssseeee hurry. sooo many events i'm running FOH for in the next couple of days.
mwright137
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Joined: 28/10/2011 17:57:00
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Location: Central PA
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For those following this, NEVER upgrade your iOS version until Presonus says it's approved if you use these devices for work.
I am Sir Melvis Bacon, Knight of BaconHam Palace.

MacBook Pro 13. OS X Mavericks - version 10.9.3
StudioLive 16.4.2; StudioLive 328AI (x2)
AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; FireStudio Project (x2)
Studio One 2 Pro 2.6.2 (64 bit)
I use Gobbler to back up my projects.
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mudgel
Presonic

Joined: 04/01/2011 14:05:33
Messages: 102
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Unfortunately it was confirmed as working by Presonus.

That has now changed but for some early adopters we got caught out.
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mwright137
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Joined: 28/10/2011 17:57:00
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Location: Central PA
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Ok. I'll rephrase. Never upgrade your operating system on the day it comes out. Ever. Wait a few weeks to see what shakes out.
I am Sir Melvis Bacon, Knight of BaconHam Palace.

MacBook Pro 13. OS X Mavericks - version 10.9.3
StudioLive 16.4.2; StudioLive 328AI (x2)
AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; FireStudio Project (x2)
Studio One 2 Pro 2.6.2 (64 bit)
I use Gobbler to back up my projects.
[WWW]
jimtreva@yahoo.com
Prenoob

Joined: 24/09/2013 21:22:19
Messages: 1
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Is this something that can be fixed in days, weeks or month's ?
mwright137
Presonificator
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Joined: 28/10/2011 17:57:00
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I do software development for a living. Finding and fixing the bug(s) shouldn't take long. This may be done already, but I'd say not much longer if not.

However, every app on the Apple App Store must go through Apple's approval process. So this would depend on the current backlog in their approval queue. PreSonus has no control over this aspect of it.
I am Sir Melvis Bacon, Knight of BaconHam Palace.

MacBook Pro 13. OS X Mavericks - version 10.9.3
StudioLive 16.4.2; StudioLive 328AI (x2)
AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; FireStudio Project (x2)
Studio One 2 Pro 2.6.2 (64 bit)
I use Gobbler to back up my projects.
[WWW]
Oswa1974
Prenoob

Joined: 26/09/2013 06:45:00
Messages: 1
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Please fix it.
Monolithent
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Joined: 28/07/2010 18:47:25
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Location: Central New Jersey
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They will.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
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chrisguidry
Prenoob

Joined: 20/08/2010 23:57:31
Messages: 1
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Is there a time frame on the fix?
adminssa
Prenoob

Joined: 19/08/2012 22:42:19
Messages: 30
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I've asked via support ticket twice and they refer me to the FAQs
AlexTinsley
Presonus Employee
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Joined: 06/03/2012 18:47:38
Messages: 168
Location: Baton Rouge, LA
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To the PreSonus iOS user community,

We submitted them on Thursday October 3 and they were made available by Apple on Tuesday October 8. (3 business days not including the weekend later).

SL Remote v1.5.5503 is available by browsing to the app store on your iPad and searching for PreSonus SL Remote. Here is a direct link:
https://itunes.apple.com/us/app/presonus-sl-remote/id417052667?mt=8

- We are aware of two issues with this release
- Screen rotation is slowed to about 1 second between rotations. There were changes in iOS 7 which changed the way this works. We will work on improving this, however due to the large number of people that need this, we felt it was acceptable to get customers working.
- Channel Renaming appears to not work. We are looking into a fix for this.

QMix v1.3.5508 is available by browsing to the app store on your iOS device and searching for PreSonus QMix. Here is a direct link:
https://itunes.apple.com/us/app/presonus-qmix/id493797678?mt=8
Director of Customer Services
Presonus Audio Electronics
http://support.presonus.com
9am-5pm central: 225-216-7887

Knowledge Base: http://support.presonus.com/forums
Studio One: http://studioone.presonus.com
Our Drivers: http://www.presonus.com/technical-support/downloads/drivers-software/
Product Manuals: http://www.presonus.com/technical-support/downloads/tutorials-manuals/
[WWW]
 
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