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Audiobox driver won't install on Windows 7, 64 bit
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ItsAlwaysSunnyInPhoenix
Prenoob

Joined: 17/08/2013 23:09:46
Messages: 1
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Recently bought the audiobox usb interface. My laptop does not have a disc drive so I have been trying to download the audiobox software off the presonus website, the software will download but everytime i plug the usb into my laptop, it fails to recognize the audiobox interface and wont install the driver necessary to actually be able to use my new expensive purchase.
help please !!
gadget69
Presonificator
[Avatar]

Joined: 21/09/2010 03:56:19
Messages: 5008
Location: Northern Mn
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Hi,
Go to the Knowledge base:
http://support.presonus.com/forums/20568841-AudioBox-USB
Locate the "uninstall audiobox for ________________enter OS here"
uninstall the Audiobbox following that protocol...

Instal the newest driver available for your system from this site with the audio box NOT CONNECTED...

Instal the drivers and when prompted connect to the AB USB

Now, if that doesn't work and your computer is new and has the ivybridge chipset, let us know... there are complications with the intel units...

There are also some USB ports (especially on laptops) that are not able to power the AB USB because they are under powered and then sometimes a powered usb hub can make it work.

Try those things and report back.
NOTE: If your having an issue, open a tech support ticket and bring the number here if you want help!
http://support.presonus.com

Tools:
OHCI tool and Latency mon:
http://forums.presonus.com/posts/list/11348.page

We, the few, that have done so much, for so long that now we can do everyything with nothing

dbx forum moderator

Lenova Ideapad Z565
Best connectivity Express card/firewire 2 port (400) that does NOT suggest having the TI chipset. (always worked great)
BYTECC Express card (400/800)07150358281

Asus/AMD processor tower. This setups just works on all firewire devices.

Belkin N450 dual band router, works with SL and Ai mixers
Studiolive 16:4:2
SL Ai24.4.2
ABUSB 1818VSL
Faderport
USB pre interface
Studio one Pro V2
LABsubs

loads of audio, and studio gear, and audiophile sound gear (gearslut)
[Email] [Yahoo!]
dantonfreitas
Prenoob

Joined: 08/03/2014 15:45:41
Messages: 2
Offline

Same problem here.
Windows 7 64 bit.
Did you format your laptops?? Whatta ?

If I knew that, I would not have bought Presonus Audio Box USB.

Very frustanting with my first try with Presonus.

I'll try a last breath. Anyone can help me?

And yes, I have uninstall and reinstall many times, all the site's drivers and the cd driver.
mathieuhoule
Prenoob

Joined: 03/05/2014 17:59:51
Messages: 3
Offline

Found the solution !

The USB cable is too long !

I had the same problem... tried a lot of different cable (all the same lenght though...) and tried the total uninstallation and re-installation, nothing worked

I shortened the USB cable and now everything works perfectly !

(or you could just buy a 3-feet cable)

shorter usb cable.jpg
[Thumb - shorter usb cable.jpg]
 Description [Disk] Download
 Filesize 1003 Kbytes
 Downloaded:  495 time(s)

gadget69
Presonificator
[Avatar]

Joined: 21/09/2010 03:56:19
Messages: 5008
Location: Northern Mn
Offline

Actually in some cases the only solution is a cable under a foot long, but usually only in rare instances...
NOTE: If your having an issue, open a tech support ticket and bring the number here if you want help!
http://support.presonus.com

Tools:
OHCI tool and Latency mon:
http://forums.presonus.com/posts/list/11348.page

We, the few, that have done so much, for so long that now we can do everyything with nothing

dbx forum moderator

Lenova Ideapad Z565
Best connectivity Express card/firewire 2 port (400) that does NOT suggest having the TI chipset. (always worked great)
BYTECC Express card (400/800)07150358281

Asus/AMD processor tower. This setups just works on all firewire devices.

Belkin N450 dual band router, works with SL and Ai mixers
Studiolive 16:4:2
SL Ai24.4.2
ABUSB 1818VSL
Faderport
USB pre interface
Studio one Pro V2
LABsubs

loads of audio, and studio gear, and audiophile sound gear (gearslut)
[Email] [Yahoo!]
 
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