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Banging head to brick wall and no bounce back
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Palaios
Presonoid
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Joined: 29/07/2010 14:28:13
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Location: Kiihtelysvaara, Finland
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just wasted nearly 4hrs of precious father-son time just to get my Studio One a) updated and b) registered to a full version as it´s supposed to be since I just bought new FSproject + Ez-drummer installed for some rap-tracks.

No luck.

Downloaded S1 demo - installed it - no chance to get latest version - user account works ok but then I seem to lose the ball - no update, no nothing but decrasing number of activations (lost two during this battle) Deinstallation - reinstallation..
btw: there were no Studio One cd´s in the box

Is it my rustic eMac or am I just missing some steps here?

Ez Drummer serials are also already in use- in the "old world" drummer could be drunken or in toilet or blowing out some steam behing corner, but not in use.

Good thing it´s not my bread´n butter in stake but slowly I might get a little .. .ed.
One 9yrs rapper-to-be is much much more ....ed. He´ll get some aggressive lines written during this time/because of this?

Are the simple step by step instructions that work with not native englishspoken slightly braindamaged user? (=me)


Firestudio Project iMac 3,2GHz i3 8Gb 1Tb MBP 13"4Gb i5 S1 Pro
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talmen
Presonoid
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Joined: 28/07/2010 23:56:13
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Sorry you had so much trouble. I would talk to tech support. I wouldn't presume to speak for them, but given the circumstances, I'd be a little surprised if they didn't offer to reset your authorizations, and I'd be equally surprised if they couldn't help you get up and running.
Field Kit:
MacBook Pro 9.2 i5 2.5 GHz, 8GB RAM,
OS 10.8.5;
A & H Qu-16, AB1818VSL, Alesis IO14 / IO26,
PreSonus S1 v2.6.2.25990, Boom Recorder 8.3.2

Studio Kit:
iMac 11.3, i7 (Quad) 2.93GHz, 8 GB RAM,
OS 10.9.3,
M-Audio FW1814, PreSonus Faderport,
PreSonus S1 Pro 2.6.2.25590
Palaios
Presonoid
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Joined: 29/07/2010 14:28:13
Messages: 1240
Location: Kiihtelysvaara, Finland
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I think I did right all steps shown in videos, but..

I can´t always put blame just and only on my neurological status so I doubt the biggest problem is maybe this old eMac.
Firestudio Project iMac 3,2GHz i3 8Gb 1Tb MBP 13"4Gb i5 S1 Pro
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eike
Preamp
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Joined: 16/04/2009 10:27:02
Messages: 1655
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now, you really should contact tech-support. there should be a dvd with your product. there are no update versions online, instead it should be the latest version that is offered for download. activation can look slightly convoluted, but once you get it, it should not pose that many problems ..
(i.e. 1. register a user, 2. login as user, 3. add code for new product, 4. download installer from my products, 5. start installer, 6. activate online with created login. if you do have a _current_ dvd you can skip 3 and 4 and use the installer on the dvd. if you have a demo installed allready, you can skip all of that and jut go into the menu -> studio one -> activate online and then enter your key. it is the same executable..)
if that does not work, we need to know what exactly did not work.
the emac will be problematic performance-wise. but it should really not interfere with your installation/activation!
hope you get it sorted!!
db
Presonoid
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Joined: 29/07/2010 13:10:59
Messages: 1210
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In addition to the advice given...this Presonus video covering Registration and Activation may also help
Dubstep and House Music by Thedmncproject

db vs Studio 360 (Discovery) | S1Answers (FAQ) | S1 Secrets (Tips and Tricks) | S1 Feature Requests

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i7 920 | 12GB | W8 x64 | Studio One Pro x64 | Samson | A -500 Pro | Echo AudioFire4 | Nvidia GTX 275
Palaios
Presonoid
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Joined: 29/07/2010 14:28:13
Messages: 1240
Location: Kiihtelysvaara, Finland
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Yes I know this eMac is "slightly" underdog. But at this point it´s best I can afford. Pc I had in studio rolled over and dead last week.

I`ll contact tech and ask for that cd/dvd to be shipped.

I tried to follow that video step by step previously, but no luck.

Firestudio Project iMac 3,2GHz i3 8Gb 1Tb MBP 13"4Gb i5 S1 Pro
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Palaios
Presonoid
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Joined: 29/07/2010 14:28:13
Messages: 1240
Location: Kiihtelysvaara, Finland
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Mission accomplished -Some extra bounces later Disks are in the loving hands of our national postal services and probably about to arrive within few days.

It went like this:
Me->Presonus tech support->email to me->answer->contact national importer-->email to me->email to shop that sold the unit->they ask for diskset from importer->posted to them->posting them to me.

I´d say fluent job even some extra steps.

I hope postal services won´t this time lost my shipment.
Firestudio Project iMac 3,2GHz i3 8Gb 1Tb MBP 13"4Gb i5 S1 Pro
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Palaios
Presonoid
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Joined: 29/07/2010 14:28:13
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Location: Kiihtelysvaara, Finland
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dang - disk arrived yesterday (I was on the road for 18hrs non stop and got whole 5hrs sleep)

I did this but ended stuck with demo version:

Opened DVD case and inserted DVD to my Mac (Nice reciepe for Jambalaya btw- must try it out)
Started installation as expected with OSX
Installation went ok - typed in Product key, got software activated in PreSonus web

And I´m running demo???

I uninstalled S1 and tried again installing from DVD - still S1 starts as demo version.

Where did I take wrong turn, or skipped something?
(not counting on being tired)

my present gear is on the sig. New Mac is on it´s way.

I had demo version installed on this machine before. Could that have something to do with this clitch?

This message was edited 1 time. Last update was at 30/09/2010 17:39:05

Firestudio Project iMac 3,2GHz i3 8Gb 1Tb MBP 13"4Gb i5 S1 Pro
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eike
Preamp
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Joined: 16/04/2009 10:27:02
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try downloading the license from the registration page and dragging that onto the activation screen. or just put it somewhere and point the program to it..
Palaios
Presonoid
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Joined: 29/07/2010 14:28:13
Messages: 1240
Location: Kiihtelysvaara, Finland
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it was that easy?!?!?? Thanks - IMHO This should be automatic process. With as little user actions required as possible.
Is this written on manual somewhere?

Activation seemed to be success and system is now instlling lots of stuff - I´ll be back

This message was edited 1 time. Last update was at 30/09/2010 18:56:42

Firestudio Project iMac 3,2GHz i3 8Gb 1Tb MBP 13"4Gb i5 S1 Pro
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eike
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Joined: 16/04/2009 10:27:02
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well, it SHOULD have worked as i described before, i'll need to try it again myself sometime soon..
Palaios
Presonoid
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Joined: 29/07/2010 14:28:13
Messages: 1240
Location: Kiihtelysvaara, Finland
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Seems it worked. I´ll have test drive tomorrow as we´re planning/writing radio show. And do some testreadings on the side.
Firestudio Project iMac 3,2GHz i3 8Gb 1Tb MBP 13"4Gb i5 S1 Pro
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