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Presonus Statement regarding Audiobox VSL Issues
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Jason.Harris
Presonoid

Joined: 01/10/2010 16:19:09
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Location: Baton Rouge, LA
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To AudioBox VSL Customers,

We have been made aware of several issues regarding noise and pops and clicks when using the AudioBox VSL with Mac and PC systems. We are actively investigating these reports to confirm the reported failures and look for possible solutions. As we are investigating this, we do not have an estimated time for solutions, we ask that you be patient knowing that we have made this a top priority with our development team.

As more information becomes available we will post responses here.

Thanks,

PAE Management

cristofe
Presonificator
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Joined: 12/03/2012 21:10:44
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Location: Skaneateles, NY USA
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We knew that Jason......but it's nice to hear it "officially". I REALLY hope that one of the possible solutions the team is looking
at is the separation of the VSL software from the USB drivers. I truly believe this would help a lot of users and it would certainly
make my 1818 more usable on more machines and in more situations.

Thanks and Happy New Year!!

PC'S: HP XW6000 Dual 3.2GHz Intel Xeon Processors, 8GB RAM WinXP SP2
HP 6005 Pro AMD Athalon X2 B24 3.0Ghz Processor, 4GB RAM Win8 Pro
HP Compaq NC6320 Laptop Intel Core2Duo 2.0Ghz Processor 3GB RAM Win7 Ult
Dell Latitude E4310 Laptop Intel i5 2.67Ghz Processor 4GB RAM Win7 Pro x32

Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & FP10 Firewire, Steinberg MI4 USB, Line 6 Toneport GX & PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's

DAWS/VST Hosts: S1 Professional, Plogue Bidule, Xlutop Chainer, Sieb VSTHost & Savihost

Hardware Synthesizers: Roland SH-32 & XV-3080 RedSound Darkstar XP2, Novation X-Station, Yamaha AN200, M-Audio Venom

Hardware Controllers: JL Cooper CS-10 Control Surface, Yamaha EZ-EG, Dillion Les Paul style acoustic electric guitar with Roland GK-3 pickup and GI-20 converter.

The Rest: Guitars, Amps, Stompboxes, Mics, Outboard Gear, VST plugins...too much to list!
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jruder
Prenoob

Joined: 08/12/2012 13:46:21
Messages: 71
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Jason,

You litteraly just saved yourselves a customer (hardware wise). This weekend I purchased a Pro 24 and installed it last night (after uninstalling all the drivers form PreSonus) -- I will hang in there with you guys and do what I can as far as providing system details if you need them.

It is never fun to be in a position of trying to fix something that is already in the wild, especially when there are so many variables involved. It is a good move to keep the lines of communication open and honest, even more so when you have a active and informed user community.

In the mean time I am going to attempt to simply use the 1818 without the VSL.

Thank you for the frank response to an important customer issue,

Joe
jruder
Prenoob

Joined: 08/12/2012 13:46:21
Messages: 71
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I literally can't spell...sorry.

Joe
aacksel
Prenoob

Joined: 07/01/2013 11:02:29
Messages: 1
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Jason.Harris wrote:To AudioBox VSL Customers,

We have been made aware of several issues regarding noise and pops and clicks when using the AudioBox VSL with Mac and PC systems. We are actively investigating these reports to confirm the reported failures and look for possible solutions. As we are investigating this, we do not have an estimated time for solutions, we ask that you be patient knowing that we have made this a top priority with our development team.

As more information becomes available we will post responses here.

Thanks,

PAE Management


Thanks Jason! I hope you find a solution soon.
Amaya
Prenoob

Joined: 10/11/2011 22:30:39
Messages: 42
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Hope you find a solution..
yep
Prenoob

Joined: 11/01/2013 05:03:23
Messages: 16
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Thank you for acknowledging this. It might stop me from returning a recently-purchased 1818VSL if you could address any of the concerns here:

http://forumsarchive.presonus.com/posts/list/0/33080.page#222040

I don't really care about the VSL features, I'm just looking for a USB Firepod replacement. Is there an easy way to achieve that?

Thanks.
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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You'll likely not hear anything on this until Monday.

But can you function with VSL turned off?
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
mech2161
Presonic
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Joined: 11/06/2012 17:51:02
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Location: Morgantown WV
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Are you saying we may get more information this Monday?
Kevin
Monolithent
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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No, sorry to get you excited mech. I'm saying that if he's asking Presonus directly there'll be no one to answer until Monday.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
mech2161
Presonic
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Joined: 11/06/2012 17:51:02
Messages: 756
Location: Morgantown WV
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I was hoping for Christmas in January.
Kevin
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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Ya never know...no news could still be good news.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
yep
Prenoob

Joined: 11/01/2013 05:03:23
Messages: 16
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Monolithent wrote:You'll likely not hear anything on this until Monday.

But can you function with VSL turned off?


Thanks for the reply.

Edit and update: I think I got it working!

Completely uninstalled and then tried the old 1.1 drivers. After some playing around, it seems that I can get good latency and performance with no pops or crackles by running the old driver, and keeping the VSL utility active in the system tray but with the blue "power" indicator toggled off in the AubioBox VSL software...

I'm running 88.2kHz, 256 buffer size, and playing Garritan Instant Orchestra off a USB keyboard as I type. No pops or crackles unless I really hammer the polyphony, but I think that's just my creaky old computer. I recorded some guitar tracks onto a big project and it went well! CEntrance showing round-trip latency of around 13ms. Not awesome, but similar to what I was getting with the Firepod.

VSL still doesn't work right, but that's fine with me.

This message was edited 1 time. Last update was at 12/01/2013 23:03:01

2KM2-LIVE
Prenoob

Joined: 28/01/2013 17:50:28
Messages: 1
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I'm really struggling vith the Audiobox crackling sound problem and hope solution is coming soon.
I recently upgraded my setup with Presonus 1818VSL + Studio One Producer (upgrade).
I'm on a decent machine 4YO PC, P4 3.2, 4 Core Duo with 8GB RAM onboard running on Win7, AudioBox 1818VSL v1.2.1 Public Beta, 44kHz, 256 buffer size, 2 new 500GB hard drives (7200 spin), and I am strugling to record any sound without cracks. I was testing all possible options and had no luck so far.
After loading couple of virtual instruments the sound is worsening with every additional harmony added.
The song even slowed down when I did a slide on the keys. The more keys pressed the worse sound was with cracks all over the place.
I understand this is a common problem with 1818VSL but would there be a driver upgrade in the near future?
I honestly thought that after dumping my 11 YO Logic Audio v5.5 for PC and tascam FW1812 sound card I will be getting a great deal not only pricewise but also in terms of quality.
I don't think I will even be able to return the soundcard to the shop as it's now 3 months old ( still got the receipt though)!
Took me quite a while to export everything from my old system. And what for?
Please let me know whether there is a solution to my problem.
On the other hand it works fine as a playback devise for 8 samples at the same time with my laptop (very poor specs) during rehearsal with my band. SO I still find some good use of it, although cannot produce any new tunes.
yep
Prenoob

Joined: 11/01/2013 05:03:23
Messages: 16
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@ 2KM2-LIVE:

I think there are two separate issues circulating around the forums, one of which is specifically related to the latest Intel USB 3.0 controllers, and other is generic problems with low-latency USB. I believe you are having the latter (as was I, earlier), and the beta drivers are not the ones for you, I think. Here is what worked for me:

- First, download DPC latency checker, and start running it whenever you are doing any kind of testing/troubleshooting. It is an invaluable tool for detecting when something is behaving well or badly: http://www.thesycon.de/deu/latency_check.shtml

- Next, COMPLETELY uninstall everything related to Audiobox VSL, following these instructions EXACTLY: http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

- Now, go here and download and install the OLDER, LEGACY v1.1 Drivers (NOT the "current" 1.2, nor the "beta" 1.2.1): http://www.presonus.com/products/AudioBox-1818VSL/downloads Those older, 1.1. drivers include a "Performance Mode" option that the newer drivers do not, which is a useful troubleshooting feature.

- Run DPC latency checker, and open your favorite DAW, go to its audio settings/options, and open up the VSL interface. If your system is like mine, DPC latency is going crazy, you have crackles and pops and bad audio, whatever. Some troubleshooting steps:

1. In the VSL interface, turn off the blue "Power" LED near the upper left corner that switches the VSL features on and off (that made a massive improvement in my DPC latency readings)

2. This was VERY IMPORTANT for me: DISABLE ANY OTHER AUDIO UTILITIES, ASIO DRIVERS, etc. I specifically saw a huge improvement when I right-clicked the old Firepod widget in my system tray and "exit". For you it may be something else. But start with disabling any other audio interface utilities, if they are running.

3. Now, start playing the with VSL Settings, including buffer size, "Performance" mode, and sample rate. TRY THEM ALL. I counter-intuitively found the best performance at the most aggressive settings (high sample rate, "Fastest" performance, low buffers). You will use a combination of actual listening tests and DPC latency checker to "tune" the system. This may require disabling unexpected things like wifi, bluetooth, card-readers, and/or moving your USB devices to different ports. But hopefully not. I was able to get down to around 8.6ms round-trip latency, click-free (measured using this free utility http://centrance.com/products/ltu/ ) without turning off any windows services or other drivers. Not bad!

4. Once you have got some usable results (and I think you will, if you are patient and methodical, the whole process above is like maybe an hour or two), reboot your computer and make sure you can get them again. Just make sure you can get repeatable low-latency performance. Got it? Good.

5. NOW, go back to http://www.presonus.com/products/AudioBox-1818VSL/downloads and download the CURRENT (non beta) 1.2 drivers. Install and connect VSL, update the firmware, etc. DPC latency is probably back to crazy, right? Once again, disable any background audio devices, turn off the "VSL" features (blue "power LED" in the software interface), and mess around with settings in VSL. I bet you get even better performance with the new drivers, but if you don't, you can always roll back to 1.1 (just make sure you COMPLETELY uninstall, as per the link above)

Using the above process, I was able to get my previously completely-unusable AudioBox down to 2.91ms MEASURED ROUND TRIP LATENCY with no audio glitches! Which I had to test and re-test multiple times, because I did not believe it was possible (I still don't, but I can't hear the latency, so I ain't complaining!) And this is on a circa 2008 Core2Duo laptop with 2GB RAM, not some powerhouse workstation. (N.B., I have not even bothered trying to get the VSL features working, but at such low native latency, who cares?)

(USB 3.0 users, see this thread for workarounds that seem to be working: http://forumsarchive.presonus.com/posts/list/33427.page )

Hope that helps. Cheers.

This message was edited 1 time. Last update was at 30/01/2013 05:11:13

 
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