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Temporary solutions for clicks, pops and other AudioBox issues
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JTH Productions
Prenoob

Joined: 19/07/2012 01:39:15
Messages: 15
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Until we get a new driver or firmware that will take care of all problems, I though we all could post our tips for temporary solutions for the issues with the AudioBox products.

After a few months of every day use of the 1818VSL with various driver versions:
(Tested on all OS from Leopard to Mountain Lion and on all kinds of mac computers)

Pros:
*Gotta love the iPad controller and the VSL software concept, lovely preamps, nice design. Works perfectly on windows machines (as far as I know.)

Cons:
*The known click and pop problem occurs randomly, mostly all the time, no matter what mac computer ,OS X or DAW (no wifi, bluetooth or any software running besides pro tools and VSL)

*Every time I get an DAE error in pro tools (cpu overload or disk overload), the 1818VSL virtually disconnects and I have to restart it and go in to pro tools playback engine settings and re-select it and then reload the entire session.

*Sudden drop outs when ever connected. Restart required to get the audio back.
___________________

My temporary fix for the clicks and pops, pro tools hardware disconnetions and sudden dropouts :

* Try record without the VSL software and record in highest buffer size possible even though the latency will kill you, you might get away with no clicks if you're lucky.

*Temporary fix for the pro tools hardware disconnections:
Do NOT run the VSL software along with pro tools.

* As far as I can tell, the AudioBox VSL software seems to work best with Snow Leopard when it comes to stability. It still crashes and requires restarts every now and then but it happens much more often if you're running Lion or Mountain lion. So my suggestion is to go back to snow leopard.

Best
J
perceval
Presonic
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Joined: 30/11/2012 19:37:03
Messages: 283
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I have to on all recommendations up there, the same when using Logic or S1.

There is no way I can record anything clean at samples below 2048 @ 44kHz or 4096 @ 96kHz.

Using the "Z" zero latency monitoring for basic tracks is fine.
Not working when using VSTs or plug-ins. For that, I have to switch computers to one that doesn't have any Presonus drivers.
MacBookPro 15" late 2009, 2.4mHz, 8G RAM
OS X 10.9, 10.8, 10.7

Presonus 1818vsl (1.2.2 not beta anymore but still sketchy),
Yamaha mixer
Art USB Dual Pre
Samson, Blue mics

Logic Pro, Reaper, S1 Pro (can't use it in my case because of a lack in MIDI support)
Yamaha DXT700
Superior Drummer, Addictive Drums, Drumic'a!
cristofe
Presonificator
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Joined: 12/03/2012 21:10:44
Messages: 3628
Location: Skaneateles, NY USA
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Works perfectly on windows machines (as far as I know.)


Not on all of 'em.....plenty of Windows users having problems too.

PC'S: HP XW6000 Dual 3.2GHz Intel Xeon Processors, 8GB RAM WinXP SP2
HP 6005 Pro AMD Athalon X2 B24 3.0Ghz Processor, 4GB RAM Win8 Pro
HP Compaq NC6320 Laptop Intel Core2Duo 2.0Ghz Processor 3GB RAM Win7 Ult
Dell Latitude E4310 Laptop Intel i5 2.67Ghz Processor 4GB RAM Win7 Pro x32

Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & FP10 Firewire, Steinberg MI4 USB, Line 6 Toneport GX & PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's

DAWS/VST Hosts: S1 Professional, Plogue Bidule, Xlutop Chainer, Sieb VSTHost & Savihost

Hardware Synthesizers: Roland SH-32 & XV-3080 RedSound Darkstar XP2, Novation X-Station, Yamaha AN200, M-Audio Venom

Hardware Controllers: JL Cooper CS-10 Control Surface, Yamaha EZ-EG, Dillion Les Paul style acoustic electric guitar with Roland GK-3 pickup and GI-20 converter.

The Rest: Guitars, Amps, Stompboxes, Mics, Outboard Gear, VST plugins...too much to list!
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Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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There are far fewer on Windows systems but it is true that some windows folks are having issues.

I'm working with the rest of the Mod Squad to come up with some stuff to hopefully create a checklist to alleviate as many of the problems as possible for both platforms.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
cristofe
Presonificator
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Joined: 12/03/2012 21:10:44
Messages: 3628
Location: Skaneateles, NY USA
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Monolithent wrote:There are far fewer on Windows systems but it is true that some windows folks are having issues.

I'm working with the rest of the Mod Squad to come up with some stuff to hopefully create a checklist to alleviate as many of the problems as possible for both platforms.


You're absolutely right Mono....there are many more happy Windows users....myself included. We know you guys are working hard to
iron out the wrinkles and it's greatly appreciated. While I really LIKE my 1818.....I hope, (someday soon!), to be able to honestly say I
really LOVE it!!

PC'S: HP XW6000 Dual 3.2GHz Intel Xeon Processors, 8GB RAM WinXP SP2
HP 6005 Pro AMD Athalon X2 B24 3.0Ghz Processor, 4GB RAM Win8 Pro
HP Compaq NC6320 Laptop Intel Core2Duo 2.0Ghz Processor 3GB RAM Win7 Ult
Dell Latitude E4310 Laptop Intel i5 2.67Ghz Processor 4GB RAM Win7 Pro x32

Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & FP10 Firewire, Steinberg MI4 USB, Line 6 Toneport GX & PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's

DAWS/VST Hosts: S1 Professional, Plogue Bidule, Xlutop Chainer, Sieb VSTHost & Savihost

Hardware Synthesizers: Roland SH-32 & XV-3080 RedSound Darkstar XP2, Novation X-Station, Yamaha AN200, M-Audio Venom

Hardware Controllers: JL Cooper CS-10 Control Surface, Yamaha EZ-EG, Dillion Les Paul style acoustic electric guitar with Roland GK-3 pickup and GI-20 converter.

The Rest: Guitars, Amps, Stompboxes, Mics, Outboard Gear, VST plugins...too much to list!
[WWW]
bluesriff
Presonic

Joined: 26/01/2012 22:41:56
Messages: 375
Location: Los Angeles
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JTH Productions wrote:
* As far as I can tell, the AudioBox VSL software seems to work best with Snow Leopard when it comes to stability. It still crashes and requires restarts every now and then but it happens much more often if you're running Lion or Mountain lion. So my suggestion is to go back to snow leopard.

As Long as I "keep a watchful eye" on the VSL Driver activity...no latency issues, no noise and no crashes running Snow Leopard.

• MacBook Pro 15" 5,1 2.4Ghz (late 2008 unibody) Intel Core 2 Duo, 4GB RAM
• OSX Mavericks ~ 10.9.3

• AB1818VSL v1.2.2 Public Beta - Mac Build 1.41.0.5461 • Firmware 1.05
• Studio One Artist 2.6.2 Build 24770 OSX
~ All VSL related files expunged

SKB 2U (Shallow X Rack) • 2 x QSC K8 Powered Speakers • Shure Super 55 Mic • AKG C1000 Hypercardioid Condensor Mic • Mi-Si DUO Active 'Super-Capacitor' Soundhole Guitar Pickups • Shure SRH940 Headphones • iPad Air (forScore)
elgonzi
Prenoob

Joined: 31/12/2012 07:01:25
Messages: 10
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Hi! I'm a new Presonus user (22VSL) and I use it with a Yamaha DTXpress edrums and a Windows 7 laptop with just Superior Drummer and the 22VSL drivers installed.

I'm hearing the clicks too. They occur randomly and their occurrence seems to disappear as the minutes (around 1.5 - 2 hours) pass by.

I've been using AudioBox in rehearsals for now, but I plan to use it to record some drum tracks in demos with a local artist... so I hope the guys at Presonus find a solution soon

Happy New Year!!!

This message was edited 1 time. Last update was at 31/12/2012 08:17:39

Toshiba Qosmio F45-AV413
Windows 7 SP1

Yamaha DTXpress IV drumset
Superior Drummer 2.3

perceval
Presonic
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Joined: 30/11/2012 19:37:03
Messages: 283
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Depends on your definition and understanding of the word "soon".
For some, "soon" is very vague and can take a very long time....

Happy New Year!
MacBookPro 15" late 2009, 2.4mHz, 8G RAM
OS X 10.9, 10.8, 10.7

Presonus 1818vsl (1.2.2 not beta anymore but still sketchy),
Yamaha mixer
Art USB Dual Pre
Samson, Blue mics

Logic Pro, Reaper, S1 Pro (can't use it in my case because of a lack in MIDI support)
Yamaha DXT700
Superior Drummer, Addictive Drums, Drumic'a!
elgonzi
Prenoob

Joined: 31/12/2012 07:01:25
Messages: 10
Offline

perceval wrote:Depends on your definition and understanding of the word "soon".
For some, "soon" is very vague and can take a very long time....

Happy New Year!


mmm... just in case "soon" takes too long, I will borrow a friend's US-200 then...



Toshiba Qosmio F45-AV413
Windows 7 SP1

Yamaha DTXpress IV drumset
Superior Drummer 2.3

fjones1
Prenoob

Joined: 15/05/2013 04:39:31
Messages: 2
Offline

Make sure you download the latest drivers. The new public beta drivers are available now and it seems to fix most (and I use "most" lightly) people's problems using VSL. BUT for me. even after I downloaded the new drivers I still experienced the pops and clicks using ADAT.

I run a MacBook with a 500GB (7200rpm) hard drive, 4GB of ram running Mac OS X Mountain Lion 10.8.3. I fixed the problem by switching the clock source to ADAT instead of Internal in the Audio MIDI Setup. Took away the pops and clicks right away. I'm not sure if most people have tried experimenting with this but it's worth a shot. The problem is too widespread not to give it a try. Such a simple fix.
tongsitat
Prenoob

Joined: 03/08/2013 05:17:22
Messages: 2
Offline

What's the latest status on the permanent fix of random pops and clicks? I have a brand new MBP with 16GB memory and 256SSD. OS update to the latest, drive is the latest 1.2.2 beta (1.41.0.5461).. but the random pop/click hasn't gone away.

Recording is not clean even when VSL is not running, as suggested by some workaround above.
perceval
Presonic
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Joined: 30/11/2012 19:37:03
Messages: 283
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tongsitat wrote:What's the latest status on the permanent fix of random pops and clicks? I have a brand new MBP with 16GB memory and 256SSD. OS update to the latest, drive is the latest 1.2.2 beta (1.41.0.5461).. but the random pop/click hasn't gone away.

Recording is not clean even when VSL is not running, as suggested by some workaround above.


1.2.2 not working for you? Resolved a lot of issues for a lot of people.

If nothing works, uninstall the VSL drivers and use Mac's own Core Audio drivers without the VSL added to them. It will work fine (granted, you will loose the VSL part of it, but it seems you already didn't need it since you turned it off...)

http://support.presonus.com/entries/20353062-AudioBox-VSL-Series-How-do-I-uninstall-AudioBox-VSL-on-my-Mac-

This message was edited 1 time. Last update was at 03/08/2013 15:45:18

MacBookPro 15" late 2009, 2.4mHz, 8G RAM
OS X 10.9, 10.8, 10.7

Presonus 1818vsl (1.2.2 not beta anymore but still sketchy),
Yamaha mixer
Art USB Dual Pre
Samson, Blue mics

Logic Pro, Reaper, S1 Pro (can't use it in my case because of a lack in MIDI support)
Yamaha DXT700
Superior Drummer, Addictive Drums, Drumic'a!
tongsitat
Prenoob

Joined: 03/08/2013 05:17:22
Messages: 2
Offline

Very sad for me, but good news for this issue. Found the problem, it's the Apple Thunderbolt Display, I plug 44VSL directly into my new MBP, issue is gone immediately. This Thunderbolt display is really full of problems... thanks for responding.
 
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