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CAN*T INSTALL 2.5 Update! How do I do it?
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Nordvang
Prenoob

Joined: 08/12/2012 03:07:35
Messages: 5
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Hey Everyone

So yeah, it might sound odd but, downloading the 2.5 update is no problem. I opened S1, hit check for updates and startet downloding the 150 mb update file. So, what happens is - the update finishes, S1 closes itself and the OSX program "Automator" opens automatically and ask's "do you want to install this xxxxxxx file" - I checked yes and guess what " nothing happen. I can't find the update file on my HD, and seriously don't know how to get S1 to update this 2.07 pro version to 2.5

Anyone have an idea what is going on?!

Best Regards
Nordvang

TEKing66
Prenoob
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Joined: 28/05/2012 05:29:44
Messages: 19
Location: Kentucky foothills
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I use Windows, so not sure on the OSX.
But, can't you just use your internet browser and login to the PreSonus Studio One website and download the executable from there and then install it?

Go here http://studioone.presonus.com/registration/ and then click on the login link once the page loads.

That's what I do for my updates on Windows any way.
Studio One 2 Professional
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'09 Epiphone DOT Studio
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favance
Prenoob

Joined: 27/02/2011 16:19:46
Messages: 34
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Same problem here...running OS/X 10.6... The update to 2.5 starts, then opens "automator"...what's up? was this tested?
StudioLive 16.4.2, MacBook Pro 2.4 Core Duo, 4-QSC K12's, 2-K10s, 2-KSubs.
special ops
Prenoob
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Joined: 09/12/2012 09:25:02
Messages: 5
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Sounds like you might want to start from scratch like TEKing66 suggested.
Nordvang
Prenoob

Joined: 08/12/2012 03:07:35
Messages: 5
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Hey Everyone - thanks a lot for the reply's!

I think it's a shame to reinstall the program from scratch and lose the settings I have build up now, there must be a normal and more delightful way to to this. Presonus kinda claims this updating from version to version wouldn't and shouldn't be more than just a click. I'm gonna write there tech support and let you all know what they suggest.

It's a bit frustrating

Have a great weekend out there
TEKing66
Prenoob
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Joined: 28/05/2012 05:29:44
Messages: 19
Location: Kentucky foothills
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Actually, I have 're-installed' for every update (4 times now), and I have never lost my settings.
Granted I am using Windows, so not sure if OSX will act the same way.

But, after every update/re-install S1 has always retained it setting and my configurations.
Nothing I have setup, configured, added to or installed has been lost or reverted.
Hopefully it will act the same way on OSX.
Studio One 2 Professional
NI Guitar Rig 5 Pro
'10 Epiphone Les Paul Studio
'09 Epiphone DOT Studio
'90 Fender Strat
Fender 12 String acoustic
VOX AD30VT
Crate GFX30
Digitech RP500
Dunlop Cry Baby 535Q
Acorn Industries Masterkey 49
Nordvang
Prenoob

Joined: 08/12/2012 03:07:35
Messages: 5
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Cool - thanks - I just do it like you did and see what happens, they also claim nothing should be lost, just found it odd that you had to replace files on the HD to update, but yeah whatever. Thanks a lot again TEKing66.

BR
/Nordvang
Nordvang
Prenoob

Joined: 08/12/2012 03:07:35
Messages: 5
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Seems to work fine now! - nothing to report in this first glance!
Preciman
Prenoob

Joined: 13/12/2012 11:06:39
Messages: 1
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Hi everybody from Germany

I have the same problem with my update. I downloaded the update to S1 2.5 from the startpage directly from my S1 Professionell Version. Then I downloaded a nearly 150 mb action file and when I want to open / install this file, the programm "automator" starts and asks me if i want to install it ..... and i don´t know what to do in this programm, I tasted different ways there, but i had no success. ARGH !
why is this so complicated to get the newiest version ???
i wrote to the tech support a few days ago, but still get no answer till today.

what shall i do exactly with this atutomator - action - file ?

i know, i could download studio one 2 completely new from my account directly from the presonus page, but i don´t want to loose another one of my 5 possible authorisations .....

who can help me ?

thanks a lot !!!
PRESONUS STUDIO ONE PROFESSIONEL
Studiolive 24.4.2 & 16.0.2.
Universal Audio LA 610
Powermac and Macbook Pro
and I love to work with !
Thomas
Preamp
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Joined: 16/04/2009 11:00:28
Messages: 2872
Location: Hamburg/Germany
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Preciman wrote:Hi everybody from Germany

I have the same problem with my update. I downloaded the update to S1 2.5 from the startpage directly from my S1 Professionell Version. Then I downloaded a nearly 150 mb action file and when I want to open / install this file, the programm "automator" starts and asks me if i want to install it ..... and i don´t know what to do in this programm, I tasted different ways there, but i had no success. ARGH !
why is this so complicated to get the newiest version ???
i wrote to the tech support a few days ago, but still get no answer till today.

what shall i do exactly with this atutomator - action - file ?

i know, i could download studio one 2 completely new from my account directly from the presonus page, but i don´t want to loose another one of my 5 possible authorisations .....

who can help me ?

thanks a lot !!!


You won't loose any activations when you download from your account on the webpage.
Kind Regards
Thomas Mansfeld

PreSonus Software / QA
 
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