image description


Why do the techs answer messages here but not in the FireStudio forum?
  Forum Index » Studio One General Discussion 
Author
Message
xzb6np
Presonic

Joined: 28/07/2010 16:13:24
Messages: 312
Offline

I see people putting messages in the FireStudio forum including myself and a lot of the time they never get answered by the techs. What's up with that?
Thanks
__________________
Athlon II X4 635, 4 gig ram, Windows 7 32-bit, S1 Pro V2, Audio Boxes vsl 1818 & 44, Shure Beta 87A, SE X1.
[WWW]
db
Presonoid
[Avatar]

Joined: 29/07/2010 13:10:59
Messages: 1210
Offline

I think Jonathan said something about some members of PreSonus or the web team being on holiday. Maybe things will return to a steadier pace of responses in a week or two. Just guessing.
Dubstep and House Music by Thedmncproject

db vs Studio 360 (Discovery) | S1Answers (FAQ) | S1 Secrets (Tips and Tricks) | S1 Feature Requests

------

i7 920 | 12GB | W8 x64 | Studio One Pro x64 | Samson | A -500 Pro | Echo AudioFire4 | Nvidia GTX 275
jonathan
Presonoid
[Avatar]

Joined: 16/04/2009 17:37:19
Messages: 1551
Location: Loveland, Colorado
Offline

I'm specifically managing the Studio One product, and make it a part of my day to be on the forums.

Our tech support team is on the phone and answering email literally all day...an enormous volume of calls/emails. To surf the forums is not very practical for them, though they do try.

The best way to reach them is through the Help Desk (log in with your account at http://support.presonus.com/forums, and Submit a Request), or via email. If you call, you will most likely be on hold for some time, which doesn't work for most busy people these days.
Jonathan, Product Manager, PreSonus
MacBook Pro, OSX 10.6/Win 7 x64
Q6600 QuadCore Vista 32-bit/Win 7 x64
xzb6np
Presonic

Joined: 28/07/2010 16:13:24
Messages: 312
Offline

Ok thanks. I guess you just spoil us Jonathan!
Thanks
__________________
Athlon II X4 635, 4 gig ram, Windows 7 32-bit, S1 Pro V2, Audio Boxes vsl 1818 & 44, Shure Beta 87A, SE X1.
[WWW]
 
Forum Index » Studio One General Discussion
Go to: