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Can't install Faderport firmware update (Mac OSX 10.7)
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transco
Prenoob

Joined: 12/04/2012 23:55:47
Messages: 17
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The disk that came with the Faderport is apparently damaged. The Mac installer is missing and the manual pdf is unreadable. I found both in the download area. As received, no DAW software including Capture can 'see' the Faderport. I tried to install the update. Got to the point of holding down the 'Rewind', 'Stop' and 'Play' keys and connecting the USB cable. The three buttons flashed on and off as per the instructions, then stopped a few seconds later. I tried to proceed by clicking 'Next'. First the 'Rewind' button lit, then the 'Fast Forward' then the 'Stop'. At this point, an error popped up saying the updater couldn't find the Faderport, check the connection, and click on 'Next' again. not the 'Play and 'Record' buttons lit in addition to the 3 already lit. A few seconds later, the 'Couldn't find the Faderport' message popped up again and all five buttons went dark. I tried over and over again, but the results were always the same. Started from scratch, and again it failed/ The Mac 'Midi Studio' reports tje FaderPort is in 'Update Mode'. Needless to say, none of the DAW software can find it either. Help!
transco
Prenoob

Joined: 12/04/2012 23:55:47
Messages: 17
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Problem solved... sort of. Power -cycled the Faderport, rebooted, and was able to get it working with Ableton Live! and Studio One. Never did get the firmware update to work.
Waveformbakery
Presonic
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Joined: 17/12/2012 11:13:40
Messages: 190
Location: Finland
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Yeah, just got my Faderport and Firmware Updater is crashing every time . Any workarounds?
Mac Pro 8-Core Early 2008 | 16GB | OSX 10.9.2 Klein & Hummel O300 | RME Fireface 800 | Logic X | Presonus Studio One | Chandler Germanium Pair | Avalon 2055 EQ | Eventide Eclipse | Roland Space Echo RE-201 | AKG BX-22E Spring Tank | Tapco 4400A Spring Reverb | Korg Mono/Poly | Roland Juno-60 |
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Kiwicomposer
Presonic
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Joined: 02/12/2011 15:38:39
Messages: 284
Location: Wellington, New Zealand
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From the Presonus Knowledge Base that may or may not assist.

Note the comment about USB3 and USB2..

http://support.presonus.com/entries/20470206-FaderPort-1-3-8-firmware-Motorized-Fader-Solution
Steve Currington
de Composer
Wellington, New Zealand
Twitter: @kiwicomposer
Facebook: kiwicomposer
SkypeID: kiwicomposer
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Primary Hardware: Presonus Studio One v2.6.2, Presonus Audiobox1818vsl, Presonus Audiobox USB, Presonus Faderport, Focusrite Liquid Saffire 56, MOTU Traveler Mk3, TC-Helicon VoiceworksPlus, FMR RNC, FMR RNLA, Axiom Pro 49 Keyboard, other sundry hardware, numerous mics, audio plugins and instruments.
Primary Software: Sibelius v7.x, Notion v4.x, Logic Studio. V9.x., Melodyne Editor.

Running on iMac's and MacBookAir with OSX 10.9.x Mavericks

Kiwicomposer
Presonic
[Avatar]

Joined: 02/12/2011 15:38:39
Messages: 284
Location: Wellington, New Zealand
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Oh and also don't forget if you are stuck contact Presonus Tech Support.. I am sure they will help.

http://www.presonus.com/support/Contact-Technical-Support
Steve Currington
de Composer
Wellington, New Zealand
Twitter: @kiwicomposer
Facebook: kiwicomposer
SkypeID: kiwicomposer
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Primary Hardware: Presonus Studio One v2.6.2, Presonus Audiobox1818vsl, Presonus Audiobox USB, Presonus Faderport, Focusrite Liquid Saffire 56, MOTU Traveler Mk3, TC-Helicon VoiceworksPlus, FMR RNC, FMR RNLA, Axiom Pro 49 Keyboard, other sundry hardware, numerous mics, audio plugins and instruments.
Primary Software: Sibelius v7.x, Notion v4.x, Logic Studio. V9.x., Melodyne Editor.

Running on iMac's and MacBookAir with OSX 10.9.x Mavericks

 
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