Don't post your problems in this section, go to the section "Studio One Forum Community Support"

This message was edited 2 times. Last update was at 11/03/2014 10:04:35

This forum section is not for support requests.
There is a separate section for that, named "Studio One Forum Community Support"!

Please do not provide support here either.

eike wrote:This forum section is not for support requests.
There is a separate section for that, named "Technical Support"!

Please do not provide support here either.

maybe some here are under the impression that the Technical Support forum is not visited often by any developers, maybe thats the reason your customers look for help here on the general forum.......

ever thought about that ?

There are 18 of the first 40 requests in the Tech Support forum with 0 answers, stretching back 10 days.

And there is plenty of anecdotal evidence that formally logged tech support requests are not being answered either.

So, as a rare comment from a Dev on these forums of late, this is not encouraging I'm afraid.

Dominic

I'm not getting a very warm and fuzzy feeling from this sticky.

This message was edited 2 times. Last update was at 31/01/2012 21:59:45

There's a sticky there (in the tech support forum) from Jon which pretty much explains it's intended purpose...

The PreSonus forums is a great place for users to help other users (especially on weekends) solve technical issues. However the PreSonus forum is not the best way to receive PreSonus Technical Support.

For PreSonus online technical support assistance please register your product at: http://www.presonus.com/registration/.

Then submit a support ticket request here: http://support.presonus.com/home. Technical support tickets are responded to the same or next business day. Also our online technical support home page has a comprehensive knowledge base that may be able to answer your question.

If you need to speak to a technical support representative, PreSonus telephone technical support is available 9am - 5pm, Monday-Friday, Central Standard Time (CST) at 1-225-216-7887.

The other stick from Jason says the same...

This forum is not the place to receive Official Technical Support, but rather for users to help and inform each other, with
the occasional support of Presonus staff who frequent these forums.

Edited thread title to better represent what is meant.
Actually this is not a warm fuzzy feeling post. More of a law and order thingy. But you all know how much that gets enforced in here.

Anyway, i'll try to refrain from reacting to technical/support questions in this section of the forum.

So please display the name of the main forum in the title area, so that we can see which Technical Support forum it actually is.
Currently it just reads "Forum Index » Technical Support "
Or rename the support forums to "Studio One Technical Support", "Firestudio Technical Support" and so on.
I always click on Recent Topics and it's not possible to figure out easily in which Technical Support forum a thread has been posted.

Well, each of the Tech Support areas is group in their respective specialties -- Studio One, StudioLive, etc.

It is somewhat unfortunate that the software doesn't display the subcategory name in the forum name chain, but it doesn't seem unreasonable to know that the Tech Support forum under the StudioLive section means StudioLive support, no?

eike wrote:Actually this is not a warm fuzzy feeling post. More of a law and order thingy.

I getcha

It's necessary. The General Forum is starting to turn into the complaint/support section & that shouldn't be. I probably haven't helped much either!

If Presonus is concerned about people relying on advice by npn-Presonus reps. and then blaming Presonus if something goes wrong, I perfectly understand that. If that is the issue, they should perhaps consider publishing a legal disclaimer. If they are trying to actually prevent Presonus users from helping other Presonus users on technical issues, that is extremely unfortunate, because I have learned substantially more technically from this forum than from Presonus itself (and on at least one occassion where Presonus advice did not work). While I understand the first point mentioned above, it would be very unfortunate if these Presonus statements have a chilling effect, and posters are now reluctant to give their technical "opinions" on these forums.

This message was edited 1 time. Last update was at 01/02/2012 02:15:27

LAGinz wrote: If they are trying to actually prevent Presonus users from helping other Presonus users on technical issues, that is extremely unfortunate,

All I see is a developer asking that people having technical issues ask for technical help in the board setup specifically for that, for users to help users with technical issues, that's what that forum board was put there for. In addition (IIRC), "illegitimate" users can't post there so in that regard it also helps to focus the energy of those who do choose to help.

I think you're reading something into it that's not actually there.

Anyway, I for one will respect that request and (rather than try to help here) ask the person to make the post again there. It's not the other side of the world, it's just another forum board.

If that's all it is LMike, I am totally cool with that

sunmachine wrote:So please display the name of the main forum in the title area, so that we can see which Technical Support forum it actually is.
Currently it just reads "Forum Index » Technical Support "
Or rename the support forums to "Studio One Technical Support", "Firestudio Technical Support" and so on.
I always click on Recent Topics and it's not possible to figure out easily in which Technical Support forum a thread has been posted.

right on

Wow.