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No output audio from AudioBox VSL 44
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Prenoob

Joined: 27/06/2012 00:00:48
Messages: 3
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Something similar happent to me also. I was working mixing a song and suddenly I lost the audio. I tried different things like restarting my computer, re-installing the driver... It didn't work. I disconnected the box and installed my old FocuseRite USB 1.1 which worked. The next day, I re-installed the AudioBox and it worked again. I want to point out that I had no problem with the AudioBox since I purshased it Three monts ago. Last week on Friday, I decided to upgrade the driver (1.57). I also upgrade the firmeware as requested. Then, I started to have problem.


NMB
PC Win7x64 8 Gig Memory
AudioBox 44VSL
Studio One Producer
Samplitude Pro X
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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Those of you that are having this problem, can you post your specs as well as possible and also put in a support ticket with as much information as possible.

I know Presonus is aware of this problem and they need data to figure it out.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
eafreak
Prenoob

Joined: 14/02/2011 10:24:49
Messages: 24
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I have problems with the 44vsl as soon as I use another usb device. I will try do a recording to show what i mean
- Desktop PC -
i5-3550 Intel CPU
8 Gig Ram
Windows 7 Pro 64bit

- Laptop -
i3-370 CPU
4 Gig Ram
Windows 7 Pro 64bit

DAW - Studio One 2
eafreak
Prenoob

Joined: 14/02/2011 10:24:49
Messages: 24
Offline

Here is what my Usb will do, after a couple of mins the music will stop all together and it happens over 2 different computers.

http://www.youtube.com/watch?v=ZHwNrrMUuqw&feature=youtu.be
Laptop info.nfo
 Description [Disk] Download
 Filesize 2801 Kbytes
 Downloaded:  163 time(s)

Desktop PC.nfo
 Description [Disk] Download
 Filesize 5124 Kbytes
 Downloaded:  113 time(s)

- Desktop PC -
i5-3550 Intel CPU
8 Gig Ram
Windows 7 Pro 64bit

- Laptop -
i3-370 CPU
4 Gig Ram
Windows 7 Pro 64bit

DAW - Studio One 2
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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Disable that HD audio and see if that clears things up.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
eafreak
Prenoob

Joined: 14/02/2011 10:24:49
Messages: 24
Offline

Disabled the HD audio (which is the onboard soundcard) and still doing the same
- Desktop PC -
i5-3550 Intel CPU
8 Gig Ram
Windows 7 Pro 64bit

- Laptop -
i3-370 CPU
4 Gig Ram
Windows 7 Pro 64bit

DAW - Studio One 2
thdremily
Prenoob

Joined: 05/03/2012 00:36:11
Messages: 2
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For some reason, I find the touchiness of the USB ports extremely touchy with the VSL series. Don't get me wrong, I love my 22VSL, but seriously, even plugging into to the wrong USB port in my motherboard makes audio non-existant, from any application! It's ridiculous, I also noticed that I had a hard drive plugged into a port, a new one I'm using for back up. However, I tried changing the port and unplugging the drive and all is well again. This should seriously be fixed. Hopefully its a software glitch. I did notice changing the sample rate gave me sound for 2 seconds, but then nothing. Please fix!!!
eafreak
Prenoob

Joined: 14/02/2011 10:24:49
Messages: 24
Offline

I will post here the same as i do for technical support... since I still have no solution

Hello

I decided to format my laptop over the weekend to see if I cannot get a working sound on the laptop 1st.

Steps I followed

1. Format HDD (only 1 in the laptop) and reinstall Windows 7 64bit
2. Download all available updates via Windows Update
3. Download Latest Presonus VSL Drivers and follow instructions
4. Change default sound card to the Presonus Driver
5. Test in Windows Media Player.
6. I get the SAME problems (ex: http://www.youtube.com/watch?v=ZHwNrrMUuqw&feature=youtu.be)
7. Disabled all other sound drivers
8. SAME problem

I have not installed any other software, other than the factory software for the laptop. Please I need a solution as this is not working!!

I have attached the .nfo file
Laptop Formatted.nfo
 Description [Disk] Download
 Filesize 2041 Kbytes
 Downloaded:  158 time(s)

- Desktop PC -
i5-3550 Intel CPU
8 Gig Ram
Windows 7 Pro 64bit

- Laptop -
i3-370 CPU
4 Gig Ram
Windows 7 Pro 64bit

DAW - Studio One 2
eafreak
Prenoob

Joined: 14/02/2011 10:24:49
Messages: 24
Offline

Ok, back again.

So after talking to tech at presonus, they suggested I may have a faulty unit. However, my local distrebutor blames my pc and laptop for not being optimized. Even after formatting I was getting the same issues.

So it seems that by luck you will have a pc that works with this unit, which is real sad, since the Audiobox USB works fine as well as the 1818 works 100% with no optimization needed.
- Desktop PC -
i5-3550 Intel CPU
8 Gig Ram
Windows 7 Pro 64bit

- Laptop -
i3-370 CPU
4 Gig Ram
Windows 7 Pro 64bit

DAW - Studio One 2
Monolithent
Supreme Baconator
[Avatar]
Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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Please don't consider this to be rude because that isn't my intention but formatting and reloading the operating system isn't optimizing.

Windows by its nature doesn't lend itself well to daw work and often has to be modified to function properly.

There's a thread at the beginning of Presales that has several tools and tricks to help you along the way. If you'd like some one on one help shoot me a pm and we can work out a time to connect via Skype or messenger and I'll see what I can do to assist.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
eafreak
Prenoob

Joined: 14/02/2011 10:24:49
Messages: 24
Offline

Hello Monolithent. I understand formatting isn’t optimizing to the fullest. What is getting me down a bit is that the other presonus hardware works fine without the need for any changes to my laptop or pc.

At this point I am getting instructions to remove all my network related software/hardware on my systems which is a HUGE problem. I am also instructed to remove any security dongle drivers. I have to remove my firewall and antivirus (Windows default ones)

I have an Audiobox usb running basically 24/7 without any problems, and then I have an 1818 Firestudio which is also able to run without any problems.

Now getting the VSL 44 to work, I have to rededicate my systems. This is where the problem is for me.

First, removing internet and network related isn’t an option for me. Since uploading/downloading image files and using cloud systems is about the only type of storage I have to work with. I have never had any network related problems with the other presonus hardware.

Second, removing my firewall and antivirus is another big problem. Where I work, people love to give me flash drives with work files, and yes some of them are infected with viruses. Should I then just close this ability too?

And lastly, I am not allowed to have security dongles? Not even gunna say how this is a problem.

I realize over forums, this post must be looking like I am biting my nails, but I am not. So I don’t see your post as being rude.

Thanks for the reply.
- Desktop PC -
i5-3550 Intel CPU
8 Gig Ram
Windows 7 Pro 64bit

- Laptop -
i3-370 CPU
4 Gig Ram
Windows 7 Pro 64bit

DAW - Studio One 2
MikeRivers
Presonoid
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Joined: 28/07/2010 15:44:52
Messages: 2247
Offline

You don't have to do everything that people tell you to do to fix a problem like this, but you often have to try a lot of different things since there's no equivalent of test equipment or schematic diagrams that you can use (if you knew how) to pin down the source of the problem.

Another thing is that most of the the advice that you'll get when going on line, or even when calling Tech Support (not just PreSonus') is not from experts that know the design of the device in and out, and none of them know exactly the configuration of your computer. And even the people who will tell you "I'm an IT expert and I've built dozens of systems" know exactly what you have unless they have it in front of them and try a few things.

For example, you don't need to remove all your networking. Disabling WiFi and the Ethernet adapter (and always 1394 networking) in the Windows Device Manager takes only a few seconds and is easy to put back if it doesn't make any difference. Some aggressive anti-virus programs really do interfere with correct operation of audio interfacing.

It used to be that dealers could and would provide the type of hands-on support that's needed but the position of products like the 44VSL in the marketplace doesn't provide enough money to train dealers and for them to make enough profit on each sale to cover the ones that require more of their time to keep the customer satisfied. And on the other side, the manufacturer has no way of testing and debugging with every computer before releasing the product.

If you bought a $250,000 SSL console, it would come with a factory technician who would help you install it, test it, and make sure you knew how to operate it. But that's not the way it works when you buy a $300 interface.

I've offered to do house calls, but nobody is ever local, nobody wants to pay for travel, and nobody wants to pay for experienced help. Why should you, when there's plenty of free help available on line.

Visit http://mikeriversaudio.wordpress.com for some useful audio info
"It's much easier to look for a magic solution than it is to adapt to reality." - Allan Sloan
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tobit.sb
Prenoob

Joined: 14/07/2012 03:50:19
Messages: 12
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eafreak wrote:
So after talking to tech at presonus, they suggested I may have a faulty unit. However, my local distrebutor blames my pc and laptop for not being optimized. Even after formatting I was getting the same issues.


I'm having the same issue on my laptop and pc while using other usb ports... the music playing gets all crazy... is my unit faulty too??
And if my pc and laptop aren't optimised, how to optimize them?

I had more troubles with my laptop but ran these optimization tips from dubspot http://www.youtube.com/watch?v=P7awctTsK34 and the pops and dropouts are gone, but the music going crazy when using a usb flash drive is still there...

I don't have an other usb audio device to compare it to, but i'll try it with my firewire unit to see if the problem is there...

There is hopefully a solution to this... and the "no output" problem (had it once on the laptop since the optimization)...
xzb6np
Presonic

Joined: 28/07/2010 16:13:24
Messages: 312
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I had the problem where once I stopped playing audio and then later tried to play it there was not sound unless I powered the 44 on and off. Turned out to be my laptop was shutting down the root usb hub to save power. Even when plugged in. I went into the device manager and into the properties for the usb hub and then the power management table and unchecked allow windows to turn off device to save power and it seems to have fixed the problem for me.
Thanks
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Athlon II X4 635, 4 gig ram, Windows 7 32-bit, S1 Pro V2, Audio Boxes vsl 1818 & 44, Shure Beta 87A, SE X1.
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xzb6np
Presonic

Joined: 28/07/2010 16:13:24
Messages: 312
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And I was WRONG!. Still doing it. So strange. I ran it off and on for 24 hrs including leaving the computer powered on (no suspend) all night and it still played fine the next morning. Then last Sunday morning in church I played a few tunes before church. 30 minutes later I tried to play another and had no output. The only way to fix it was to power the 44 off and on again. I already had wifi disabled, usb set to not power off to save power, onboard audio disabled, etc. etc. etc. Funny thing is the 1818 does not do this. Also I can still record with it when it does this. I just can't play back.
Thanks
__________________
Athlon II X4 635, 4 gig ram, Windows 7 32-bit, S1 Pro V2, Audio Boxes vsl 1818 & 44, Shure Beta 87A, SE X1.
[WWW]
 
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