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Studio live 16.0.2 no input audio
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Cmacrae
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Joined: 27/09/2011 15:12:02
Messages: 24
Location: Ullapool, Scotland
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Guys, found the fix! Okay, it's to do with the software with the firewire 400. NOTHING TO DO WITH POWER!

If your on a mac and can get universal control up, make sure you set it to 44.1 kHz. Now, reset the board while still being connected to the firewire. It will probably put it back to 48 kHz. (If already set as default). This means your board is not accepting the universal control commands which... good! If you use 44.1 as default, try doing it there other way, changing it to 48 kHz etc.

Here is the fix. Make sure your board is on and connected via firewire at all times! Also make sure that universal control is working (Can see the board with no inputs meters etc). Now Quit universal control. Uninstall universal control. Go into the applications folder, drag it to the trash then empty it. Restart your mac. Your board will be alive again! Download UC 1.6 and reinstall universal control!

Hope this helps!
Cal
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abrand2
Presonus Employee
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Joined: 15/09/2011 22:17:27
Messages: 64
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@Cmacrae, you instructions do sound like what I would suggest would be a uninstall of some kind. We have instructions here to fully remove and install the drivers again.

Manual Uninstall of drivers for Mac:
http://support.presonus.com/entries/113168-firestudio-how-do-i-uninstall-reinstall-my-firestudio-drivers-on-a-mac-computer

Just as a precaution in case someone is looking for the instructions. Glad to see you got it working!

Adam Brandon
Presonus Audio Electronics
Adam B.
Presonus Audio Electronics
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rwh1990
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Joined: 21/10/2012 14:20:04
Messages: 11
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Hey Neil, Has This been solved now? I am having the exact same issue and nothing seems to be helping. I have tried everything on this post and more. Starting to get frustrated now

Any help would be awesome guys!
skn
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Joined: 18/11/2012 13:44:55
Messages: 1
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Same problem here, just lost 8 hrs of recording time trying to get inputs back. Would love some help to.

Win7 x64

This message was edited 1 time. Last update was at 18/11/2012 13:50:35

awake1994
Presonic
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Joined: 09/06/2012 08:01:31
Messages: 212
Location: Hamburg
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Same here. My new 16.0.2 has no input sound

Where's the fix?
The workaround described here did not work.

MBP 13 i7 late 2011

Update: Only inputs 13/14 and 15/16 are ok.

Update 2: Powering of the mixer for a short time, 10sec, and the problem appeared. Switching of for about 2-3 minutes, the problem disappears! My MBP is NOT connected.

This message was edited 2 times. Last update was at 22/02/2013 08:43:40

SO 2.6.2 Prof.,Logic X, Notion 4, iMac 27 i7 16GB, MBP13 i7 8GB, Mavericks, SL16.0.2, several 4-5-6 Strings, Kronos, Nordelektro 4D, Nordlead 4
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Let us turn on the beast, Jon!
astd
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Joined: 29/03/2013 14:51:26
Messages: 1
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Same here. My 16.0.2 has no input sound.
Update: Only inputs 13/14 and 15/16 are ok.

Update 2: Powering of the mixer for a short time, 10sec, and the problem appeared. Switching of for about 2-3 minutes, the problem disappears! My iMac is not connected (same connected).

This message was edited 1 time. Last update was at 29/03/2013 14:59:01

PATRICELATREILLE
Prenoob

Joined: 03/01/2012 16:29:55
Messages: 2
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This happened to me many times within a year of purchassing the mixer.
I sent it to be serviced and after a while it strarted to happen again.
I wasnt able to recover after the last instance.
Presonus replaced the main circuit board and all is well (so far, still not convinced it's reliable)
awake1994
Presonic
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Joined: 09/06/2012 08:01:31
Messages: 212
Location: Hamburg
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I've replaced the mixer and the new one had a big noise on talkback. Returned the device to dealer and after repair, the Presonus authorized service point replaced the talkback PCB and made a modification on earthing the FW (whatever it means) and since than all works fine.

This message was edited 1 time. Last update was at 24/04/2013 23:06:51

SO 2.6.2 Prof.,Logic X, Notion 4, iMac 27 i7 16GB, MBP13 i7 8GB, Mavericks, SL16.0.2, several 4-5-6 Strings, Kronos, Nordelektro 4D, Nordlead 4
-----------------------------------------------
Let us turn on the beast, Jon!
250portland
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Joined: 05/05/2013 20:19:52
Messages: 2
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I just had this issue happen to me today. I was recording a band, everything fine with all my channels (except channels 10-12 xlr inputs have had an issue with protools where it would not have input volume, only on the mono trs jacks)

now only the input on channel 13/14 works. the board IS NOT CONNECTED to the computer firewire. this should be working all channels.
do I need to have it serviced? haven't had this board more than a year, bought it new.
250portland
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Joined: 05/05/2013 20:19:52
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i turned it off for about 30mins to take lunch. came back unplugged everything that was plugged into the board before i turned it back on.
everything works again.


250portland wrote:I just had this issue happen to me today. I was recording a band, everything fine with all my channels (except channels 10-12 xlr inputs have had an issue with protools where it would not have input volume, only on the mono trs jacks)

now only the input on channel 13/14 works. the board IS NOT CONNECTED to the computer firewire. this should be working all channels.
do I need to have it serviced? haven't had this board more than a year, bought it new.
orangefunk
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Joined: 31/10/2011 00:14:18
Messages: 25
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Happened to me a few times before but panicked just now as I had a big power cut to the whole building I am living in and none of the inputs were working. After one hour of power down everything was ok.


24/04/2013 23:06:16 ;Subject: Re:Studio live 16.0.2 no input audio
I've replaced the mixer and the new one had a big noise on talkback. Returned the device to dealer and after repair, the Presonus authorized service point replaced the talkback PCB and made a modification on earthing the FW (whatever it means) and since than all works fine.



Just wondering... is this modification recommended? The thought of using the Presonus live is kinda scary to me now...

This message was edited 1 time. Last update was at 20/06/2013 00:56:12

jlsdust
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Joined: 20/09/2012 14:11:19
Messages: 4
Location: San Antonio
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Hey guys, I see this is a common problem. My inputs stop working last night after I record a song on Studio One Pro. I had done everything is suggest here and still no input.

I re installed UC, did a factory reset, check the cables but none of the input are picking any sound. HELP!!!!
trockman
Prenoob

Joined: 31/05/2012 06:24:03
Messages: 9
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Same thing happened to mine. Had to send it back to Lafayette. They replaced DSP board and now the inputs work fine - only problem is it came back with no audible output audio from main, monitor or headphones!

Found a temporary workaround by firewire linking it to a Firestudio Project and using its audio outputs.
jlsdust
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Joined: 20/09/2012 14:11:19
Messages: 4
Location: San Antonio
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trockman, I be really mad if I have to send mine for repair and came with other problems.

Today I turn it on back again and it worked fine for about two hours. I turn it off and on about an hour later and the problem came back.

I feel really frustrated especially after investing more than $2000 in Presonus equipment and software.

This message was edited 1 time. Last update was at 07/07/2013 03:20:23

trockman
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Joined: 31/05/2012 06:24:03
Messages: 9
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Well I'm definitely not happy especially as they just asked me to send it back again and the only reason I was able to send it back last time was that I was out of the country for 3 weeks and not using it. Now I have studio clients and can't send it back again. And they don't have a loaner program.

Looks like I'll have to scrap it and get a brand that is more reliable as with my workaround I no longer have monitor reverb available as the returns go to the outputs which are not working. Pity because when it works it's a very nice board.

This message was edited 1 time. Last update was at 08/07/2013 19:55:41

 
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