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Studio Live 16.4.2 froze
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dawneanddonv
Prenoob

Joined: 29/01/2011 21:52:05
Messages: 2
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Was in the middle of a gig last night and the Studio Live made a pop through the main speakers. Monitors, speakers, mics nothing could be heard. This is very frustrating because we just had our Studio Live fixed for this problem less than 6 month ago. They said that our Firm ware was fried. I am worried because I am not sure if if can be permantely fixed now. I turned off the power supply then turned it back on and everything worked then about 40 minuted later it happened again. Turned it off then back on and again about 40 minutes later happened again. Now I'm afraid to turn it back on. Help Please
talmen
Presonoid
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Joined: 28/07/2010 23:56:13
Messages: 3002
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Are you connected to a computer when it happens, or are you standalone? The most common way people have problems is when their FW connection to computer goes south. Any number of factors can cause an unstable or lost FW connection. Since the board has been looked at once already, I'd first start looking at things like the FW cable and the computer hardware/software/OS configuration as possible culprits.
Field Kit:
MacBook Pro 9.2 i5 2.5 GHz, 8GB RAM,
OS 10.8.5;
A & H Qu-16, AB1818VSL, Alesis IO14 / IO26,
PreSonus S1 v2.6.2.25990, Boom Recorder 8.3.2

Studio Kit:
iMac 11.3, i7 (Quad) 2.93GHz, 8 GB RAM,
OS 10.9.3,
M-Audio FW1814, PreSonus Faderport,
PreSonus S1 Pro 2.6.2.25590
talmen
Presonoid
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Joined: 28/07/2010 23:56:13
Messages: 3002
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PS -- we need more info on your system.
Field Kit:
MacBook Pro 9.2 i5 2.5 GHz, 8GB RAM,
OS 10.8.5;
A & H Qu-16, AB1818VSL, Alesis IO14 / IO26,
PreSonus S1 v2.6.2.25990, Boom Recorder 8.3.2

Studio Kit:
iMac 11.3, i7 (Quad) 2.93GHz, 8 GB RAM,
OS 10.9.3,
M-Audio FW1814, PreSonus Faderport,
PreSonus S1 Pro 2.6.2.25590
dawneanddonv
Prenoob

Joined: 29/01/2011 21:52:05
Messages: 2
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Ok so I was not connected to a computer. We were running a basic set up. Using the stero outs to a crown amp then to main speakers. Aux 1,2,3, running to amps on stage running monitors. Vocals using sm58's and om7 mics.
flancaster@gmail.com
Prenoob

Joined: 13/01/2011 00:36:00
Messages: 15
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So, how was the SL16 powered and what shared the circuit. Did this lockup happen at a loud passage during the set? Is your mixer running off an UPS?
talmen
Presonoid
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Joined: 28/07/2010 23:56:13
Messages: 3002
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Sorry for the difficulty you've been having.

I'm not tech support (I don't even play them on TV), so I can't say anything definitive about your issue, but I can say that, from what I understand, it is pretty unusual to experience the kind of thing you are describing when not connected to the computer.

I would definitely get a tech support ticket started, and call tech support to see what they can do for you.

If you feel like it, you could try re-flashing or updating you firmware (if you are not on the latest).

From what I've seen reported on the forums there is some possibility that these boards are just sensitive enough to AC mains instability that they might exhibit behavior like this when there is a brief power interruption or voltage sag.

You could also have a faulty unit, or faulty power supply within the unit.

In an case, I can understand any frustration you might be feeling, and can only urge you to politely and persistently pursue PreSonus (how's that for alliteration!) for more assistance. I know they are keen to get to the bottom of any problems that crop up, and to do all they can to get you back up and running.

I can't say for sure, but I'm guessing they'll want to get the board back from you so they can investigate further, so you might want to think now about a contingency plan if you have upcoming gigs that would be affected if they decide ask you to send it.

Best of luck, and sorry I can't be of more help.
Field Kit:
MacBook Pro 9.2 i5 2.5 GHz, 8GB RAM,
OS 10.8.5;
A & H Qu-16, AB1818VSL, Alesis IO14 / IO26,
PreSonus S1 v2.6.2.25990, Boom Recorder 8.3.2

Studio Kit:
iMac 11.3, i7 (Quad) 2.93GHz, 8 GB RAM,
OS 10.9.3,
M-Audio FW1814, PreSonus Faderport,
PreSonus S1 Pro 2.6.2.25590
Whitestone
Prenoob

Joined: 29/01/2011 21:27:47
Messages: 8
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These things are made for playing gigs, which I assume means they should be tough enough to handle the sh@%y power in that 60 yr old hotel bar you are playing. Not you per say, but you now what I mean. If they can't. Well that's unacceptable for the price.
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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Whitestone,

Please, If you aren't going to help with the problem please try to refrain from commenting. We haven't determined what the actual cause is at this point. Jumping in with the automatic assumption that it is power related is not helpful and only takes this thread off topic.

If you want to help us troubleshoot the problem we welcome your assistance.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
Whitestone
Prenoob

Joined: 29/01/2011 21:27:47
Messages: 8
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Hey, relax, I was just trying to make a point that, this is the kind of product that should be road tough. You shouldnt have to worry about it being so finicky about power it's getting out of the wall. I don't think the brains who came up with this amazing board would have not designed a adequate power supply.
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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I am very relaxed. My apologies if I came off a bit angry in my post...I get your point. I've seen several posts with your name on them in the last few hours with a similar image. I'm thinking it would be a good idea if we both relax a bit.

Please understand that we don't know for fact that it was the power supply yet. Jumping on that right out the gate isn't going to help anyone. Help us troubleshoot to the definitive cause. That will help everyone.

There are other reasons these boards can freeze. A power problem is only one of them. A bad firmware flash has been known to cause this. A failed DSP board as well. Overheating can cause this problem. There are lots of options. Let's figure it out first.

If it does indeed turn out to be the actual cause of the problem then that will be a different story.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
Oscman23
Prenoob

Joined: 12/09/2011 06:38:14
Messages: 1
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hi guys i though i was the only one with this problem, it happen to me 3 weeks ago on a show, so what I did was power the unit off and on and it worked for the rest of the show, went to my warehouse next morning and flush firmware, reinstalled, tested it with an ipod and it worked, then took it on a different show the week after and it did the same thing but it died on me twice and my main output fader and ch#2 fader started acting up, did the whole flashing and updating procedure,cleaned the faders with compressed air tested it with a 58 and no problems, unlit today I took it to a show and the thing kept on shutting on and off i had to go get a 1202 Makie to continue my show, oh and the faders are having the same problem, the thing that is really bothering me is that the unit is not even a year old and its acting up, hopefully we can get some help or an answer on why and what the fix will be.
ts-12
Prenoob

Joined: 14/06/2011 05:31:13
Messages: 57
Location: MA
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wow, alot of people having so many lock ups/freezing SL's.. Presonus maybe should do a recall ?
(Cubase 6)
win7 x64: i7-920 p6t daw, 8gb ram,

KRK VXT 6, YAMAHA NS-10M Studio

StudioLive 16.4.2
(also: A & H 16:2, Mackie VLZ pro 1602, Soundcraft Spirit 24ch and 32ch)

DBX DriveRack PA+
Lexicon MPX400XL
Zoom h4n
Sennheiser e838's
Shure sm58's
Shure SLX beta 87a
Shure 87a
Shure SM7b
Sony utx-b2
Rode nt1-a

RAMSA mains and subs
JBL JRX series
Crown, Carvin, Mackie, amps




Erskine
Prenoob

Joined: 14/08/2012 08:16:13
Messages: 3
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I've got the same problem. At first I assumed it was a bad AC circuit at a venue we play regularly. It was happening only once in a while over the last several months, but then the last two shows it was off more than it was on. I checked to make sure we were on dedicated, clean circuits.

I also tried to run it as a stand alone, completely powering the computer off and disconnecting it, that didn't help. I have a Monster Pro Power 100 and I tried running nothing else on it, not even guitar pedals. Same problem shorting out. There's a loud popping noise, then all of a sudden all the lines are dead, no input from anything. I'll contact tech support about it tonight, but I can't say I'm very happy about this. My old analog A & H was limited but sturdy. This has shut me down completely twice now, more that the cost of several boards in lost revenue. If it weren't for all the pluses the board has it would already be on ebay.

For clarity sake: I'm using a Super 55 on vocals, 2 x Beta 98H/C (condenser) on violins, two SEA1 condensers on bandoneon (like an accordion), SM81 on double bass and a DI from the double bass too(using a David Gage Realist pickup). That's it, and the input levels are relatively tame by pop music standards. (We play tango music, basically classical music with a beat.) Seems to be it shorts out when we start to push our volume even a little, though last few times any sound at all shorted it out again. Tried hooking up the computer again to play music through it, that seems to be fine as long as I run no mics at all. Un-mute a line and bang, no sound again.

I also noticed after the first major collapse in power that my playback has been reassigned somehow. My audio setup in the computer says its running into channel 15/16, but the sound is now coming out via channel 1/2. Nowhere in my set up is it showing that. I ran it with the current setup for almost a year, so if anything changed, it wasn't something I did. I don't fix what ain't broke. After what I read on the forum, this reassignment of my playback channels makes it all seem like it's a board issue.
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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Does a factory reset fix the problem?

If not then you likely need a tech support ticket. Sounds like a cap or something is failing internally.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
greg666
Prenoob

Joined: 23/04/2012 13:50:43
Messages: 9
Offline

I have had problems for the last year first of all the board would just pop and had a dull back light on the display with no audio, then when rebooted would work for 15/20 mins then do the same thing... I was running the unit stand alone not hooked up to a mac,

Anyway I decided to plug the unit direct to the wall power socket and I had no problems for bot 3/4 months ,,, but after updating my desk so I could run an iPad and rec through a mac book the problem has started again and is cutting out even when running stand alone and direct to the wall, sometimes it goes bank and others it just has no audio but stays lit and appears to be working ... I have had to re start my desk 3 times during tonight show ,,,,,,, I'm very peeeed off the board is to of warranty and I'm stuck

WHAT TO DO ??????

Gregg.
 
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