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Where is the Serial Number on my new SL24.4.2?
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ram6speed
Presonic
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Joined: 08/11/2010 14:54:47
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I want to register it but I don't see a Serial Number on the back!!

Thanks!
Studio one-2 producer, stuidolive 16.4.2 and 24.4.2, iMac i7, avalon-api-neve preamps, neumann-akg-shure-sennheiser-A/T-sony microphones, jbl-lsr4328p+4312sp monitors.
ram6speed
Presonic
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found it.... Why is not on the unit?
Studio one-2 producer, stuidolive 16.4.2 and 24.4.2, iMac i7, avalon-api-neve preamps, neumann-akg-shure-sennheiser-A/T-sony microphones, jbl-lsr4328p+4312sp monitors.
Jason.Harris
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It may be on the bottom of the board... Check there!

Thanks,

Jason

ram6speed
Presonic
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Its on the bottom!
Studio one-2 producer, stuidolive 16.4.2 and 24.4.2, iMac i7, avalon-api-neve preamps, neumann-akg-shure-sennheiser-A/T-sony microphones, jbl-lsr4328p+4312sp monitors.
studio911
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Joined: 10/02/2011 23:02:56
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WHY would they put it on the bottom?? Now that it is in a desk, and fully wired up, I find it needs a firmware update in order to run the Pro Tools. Their firmware will NOT complete its download and install off the site, so I have to call in. NOW they need me to first register thus needing a serial number to do so. Where is this number....ON THE BOTTOM OF THE CONSOLE! What rocket scientist thought up that location?? How about on the back somewhere and also maybe on a card?? You know, a simpler place to get it once its in a desk and wired up!

So far I am not impressed with this Studiolive 24.4 based on its software. ;(
Miltondavis
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Joined: 27/01/2011 20:23:03
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Hmmm, odd. My SL 16.4.2 has the serial number on the bottom of the unit, on the outside of the box it came in, and on a seperate page inserted in the manual. I felt surrounded by the number as soon as I unpacked the console.
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MikeRivers
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studio911 wrote:WHY would they put it on the bottom??

Maybe because on the bottom there are no wires in the way after you have it wired up. The smart thing to do when you get it (or anything like it) is to write the serial number and date of purchase in the manual. Then you'll have a good reason to at least look at the manual.
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studio911
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Well, I dont think the world is all that anal to make their priority to look under the bottom of a console and writing the serial numbers down right when you pull it out of the box, when it would only make sense that it would/should be located somewhere easily accessable anyway. ;(
Either way, I got the number, called in, gave them then info,,,,and low and behold,,,we now find out that the brand new computer, purchased specifically for this console/system, needs to have a VERY select make and model firewire card (it also takes a PCI express card as we knew). So I get the list of approved cards from Presonus, and not one was to be found as of yet, that is for sale>? (None of their PCI express cards off their "approved" list) One would think Presonus would let their buyers know this important tidbit of information BEFORE that person tears out their current studio, spends all the money, and do a complete upgrade based on this new console and the new recording software.

Sorry Presonus, but so far you have turned out to be an EPIC failure with this Studiolive console (as a recording interface). Some say theirs work, and thats great, but you shouldnt have to jump through hoops in order to make things work correctly (or at least make sure buyers are aware beforehand). Lots of money being spent due to this run around, and business is also being pushed back, and hopefully not lost due to this delay(s).

Ok....off my soap on the post of where is the serial number located. lol (Its been a long 2 days and over 12 hours fighting with this situation. Avid spent 3 1/2 hours on the phone trying to figure it out before it was concluded a Presonus issue. I NEED IT FIXED!! lol

juki@ejuwe
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studio911 wrote:One would think Presonus would let their buyers know this important tidbit of information BEFORE that person tears out their current studio, spends all the money, and do a complete upgrade based on this new console and the new recording software.


Sorry, I read Forums and Manuals before I buy something. The issue with firewire chipset and suggestion of solutions isn`t as hard to find as you think.

SCNR
hsfinlayson
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studio911 wrote:Well, I dont think the world is all that anal to make their priority to look under the bottom of a console and writing the serial numbers down right when you pull it out of the box, when it would only make sense that it would/should be located somewhere easily accessable anyway. ;(
Either way, I got the number, called in, gave them then info,,,,and low and behold,,,we now find out that the brand new computer, purchased specifically for this console/system, needs to have a VERY select make and model firewire card (it also takes a PCI express card as we knew). So I get the list of approved cards from Presonus, and not one was to be found as of yet, that is for sale>? (None of their PCI express cards off their "approved" list) One would think Presonus would let their buyers know this important tidbit of information BEFORE that person tears out their current studio, spends all the money, and do a complete upgrade based on this new console and the new recording software.

Sorry Presonus, but so far you have turned out to be an EPIC failure with this Studiolive console (as a recording interface). Some say theirs work, and thats great, but you shouldnt have to jump through hoops in order to make things work correctly (or at least make sure buyers are aware beforehand). Lots of money being spent due to this run around, and business is also being pushed back, and hopefully not lost due to this delay(s).

Ok....off my soap on the post of where is the serial number located. lol (Its been a long 2 days and over 12 hours fighting with this situation. Avid spent 3 1/2 hours on the phone trying to figure it out before it was concluded a Presonus issue. I NEED IT FIXED!! lol



Studio911,
First off... sorry to hear your experience with the board has not been as good as most. My guess is that this thread wouldn't exist if the computer you purchased worked with the SL right out of the box. You wouldn't have needed to look for the serial number and wouldn't be upset - and would probably be enjoying the console for all the GOOD that it does.

Sadly... that is not the case for you... which is a shame, because it really IS a killer board, with great supporting software.

So... while I can see both sides of the story, I can understand your frustration. Not *everyone* does in-depth homework on their musical purchases. Heck, MANY musicians are just not that disciplined or even computer savvy... but I digress. There's responsibility on BOTH sides: As a consumer, it's always: "Buyer beware"... you really SHOULD be sure that the things you're going to buy actually WILL work together correctly and consistently. As a company, PreSonus needs to understand that no matter how much content is on message-boards and forums on the web - nor where the technical spec's are located in the fine-print... some people are going to work on the presumption of: New console + brand new computer... both with FireWire... PERFECT! ... I'll take 'em!!!

It's really not that far-fetched for a consumer to make the connection that a new console that uses FireWire connectivity and a new computer that has FireWire should work just fine...!!! Many of these users are coming from an analog world and it never crosses their minds to even CONSIDER that the FireWire card in a computer may (or may not) work... regardless of how new or old it is.

SO - Yes, while it MAY be the customer's fault for not doing the proper due-dilligence to get all the right components together, it should also be understood that it's not "obvious" to all users what a lot of that stuff means.

- - -

jumping over to the topic of this thread...

I think it's clear that this was more about the frustration of this console not working with your computer and NOT about the location of a serial number. I own (and HAVE owned) more electronic musical equipment than I'd like to think about... and 9-times out of 10... when I NEED to get to a serial number for an issue I'm having, it's almost ALWAYS after the gear is "installed".

I can't tell you how many times I had to go behind the "wall" where I used to have all my (our) studio rack gear mounted and patched and carefully disconnect a suspect peice of equipment, JUST so I could go back out front, unscrew it and slide it out just to get access to serial numbers. Even worse, MOST of the time, they were NOT on the back of the unit - which would have been easier - I'd just have taken a flashlight behind the wall with me - but NOOOOO....!!!! They had to stick the serial numbers on the UNDERSIDE or TOP of some units... FORCING you to remove them.

I don't think it's an unreasonable place to have the SN#... especially (as others stated) since the SN can also be found in other places. You *may* want to get into the habit (as I have done) of "IMMEDIATELY" going online to register products as you open them - while the SN#s are handy. I am also a tad more "anal" about it... I actually have an Excel spreadsheet with ALL of my gear and all of the Serial numbers - I even have the serial numbers documented for EVERY cymbal I own, every drum I own... mostly for insurance purposes "just in case".

-

Again... it's a shame your introduction to the mixer was a bad one, but I can assure you... as someone that has even ALSO had issues with his own mixer, that PreSonus does a great job trying to make things right. Just give them a chance to make you happy.
Peace, man...
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MikeRivers
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studio911 wrote:I got the number, called in, gave them then info,,,,and low and behold,,,we now find out that the brand new computer, purchased specifically for this console/system, needs to have a VERY select make and model firewire card (it also takes a PCI express card as we knew).

Ooooh! Somebody didn't do his pre-purchase homework. Most Firewire audio devices have preferred host cards and some that are known to work. This isn't a PreSonus problem, or a problem with your computer's maker, it's a problem with the people who make the Firewire parts. PreSonus is at least good enough to have done some research and compiled a list of known "works" and "doesn't work" cards to help you find compatible hardware.

So I get the list of approved cards from Presonus, and not one was to be found as of yet

This is a problem with any piece of hardware, and it's what makes manufacturers reluctant, as a rule, to recommend certain compatible hardware. No sooner to the validate a part than the manufacturer of that part discontinues it, replaces it with another model which is a little different (and may or may not be compatible with your hardware), or, worst of all, not change the model number, specs, or packaging, but changes a few parts which makes a formerly compatible card no longer compatible.

One would think Presonus would let their buyers know this important tidbit of information BEFORE that person tears out their current studio, spends all the money, and do a complete upgrade based on this new console and the new recording software.

What I said about homework. You could have learned about this problem before you decided to get a Firewire-connected mixer and checked out "the list." It's right there on PreSonus' web site under the StudioLive link.

Hypothetically, suppose you had found the list of compatible Firewire host cards before you purchased the mixer. What would you have done? Equipped your computer so it would be ready for the mixer? Looked for a different mixer?

Some of this really is rocket science. If you aren't a rocket scientist, find someone who is, who can help you out. OK, its not rocket science, but it's system engineering, which is at least as complex. There are so many square pegs and so many round holes, and you need to find the combination that fits. Consider how many mixed interfaces you have here. Once you get it talking to your computer, are you going to be complaining about XLR and TRS jacks, mono or stereo, balanced or unblanced connections? How about power? What about if you get a new computer while your mixer is still doing all you want it to do? Two years from now things in the computer world will be completely different.

Avid spent 3 1/2 hours on the phone trying to figure it out before it was concluded a Presonus issue. I NEED IT FIXED!!

You could probably have found the solution after five minutes on the phone with PreSonus. Get yourself a compatible Firewire interface card and then start looking for the next problem. There will be a next problem.
Visit http://mikeriversaudio.wordpress.com for some useful audio info
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MikeRivers
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hsfinlayson wrote:Not *everyone* does in-depth homework on their musical purchases. Heck, MANY musicians are just not that disciplined or even computer savvy... but I digress. There's responsibility on BOTH sides: As a consumer, it's always: "Buyer beware"... you really SHOULD be sure that the things you're going to buy actually WILL work together correctly and consistently. As a company, PreSonus needs to understand that no matter how much content is on message-boards and forums on the web - nor where the technical spec's are located in the fine-print... some people are going to work on the presumption of: New console + brand new computer... both with FireWire... PERFECT! ... I'll take 'em!!!

There's another line of defense, but unfortunately it's been going by the wayside - the knowledgeable dealer. If everyone bought from a dealer like what was the only way to buy a console 25 years ago, you'd be buying from someone who would ask you all the questions that you should ask, and could sell you, or advise you, on what elese you need in order to get it working smoothly. When Pro Tools first came out, my local dealer worked with the computer shop down the street to spec out a computer that would work with the Digidesign hardware and software. He'd sell you a complete turnkey system including the computer, or he'd tell you what you needed in order to assure that it would work with your own computer. But today, that kind of expertise is pretty much lost. So much of this gear is purchased on line with no questions asked on either side. And even many storefront dealers today don't have the in-depth knowledge and experience to offer that kind of advice. There are still a few, but they're rare, and a lot of today's buyers are suspicious of a dealer who tries to offer more than just putting an address label on the box and taking a credit card number.

SO - Yes, while it MAY be the customer's fault for not doing the proper due-dilligence to get all the right components together, it should also be understood that it's not "obvious" to all users what a lot of that stuff means.

Unfortunately, this has become more and more a do-it-yourself business. 25 years ago, who would have thought that someone who's a good drummer or singer would build and operate how own recording studio? There were recording studios when you needed a recording, and someone else to worry about the technical details.

Part of what came out of the home studio revolution was the application of consumer technology to the design of recording equipment to keep the price down. And while audio hardware manufacturers early on may have made the same kind of assumptions (that it'll work) as their customers do today, most have learned that there are certain limitations.

I'd like to think that it's the manufacturer's job to educate their potential customers. I've encouraged some to do a better job (including PreSonus) at it, and have helped some manufacturers do a better job of providing adequate documentation and informative material to their users and potential customers. But you can't make every customer pass a test before taking his money (though there are times when I think this would be a very good idea). And on the other side, a manufacturer doesn't want to make a potential customer think that his product may not be so good because it can only be assured to work with certain other products. That's not good publicity.

I can't tell you how many times I had to go behind the "wall" where I used to have all my (our) studio rack gear mounted and patched and carefully disconnect a suspect peice of equipment, JUST so I could go back out front, unscrew it and slide it out just to get access to serial numbers.

I've often had to pull something out and go looking for the serial number. Some manuals tell you where to find it, others don't. I've been asked for the "electronic" serial number of a piece of equipment when my problem is that it won't even power up. How silly is THAT?
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hsfinlayson
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MikeRivers wrote:I've been asked for the "electronic" serial number of a piece of equipment when my problem is that it won't even power up. How silly is THAT?


Reminds me of about a decade-ago when I was living in a different town and had Verizon DSL at home... when I would have internet outages, I would call the phone support and get a message saying something to the effect of: "Most of your support questions can be answered online, by going to dub-dub-dub, dot verizon dot blah blah blah..."

Heheh... yeah... let me try that.

This message was edited 1 time. Last update was at 11/02/2011 15:02:46

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c_s_bender
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My SL24.4.2 came with a card in the bag with the manual with my serial number on it. I never even bothered to look at the unit itself to see if it was marked.
studio911
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Let me start off by saying, if nothing else thus far, this forum has a bunch of good people on it that offer good advice. Thanks for everyones input, and I didnt mean to hi jack the thread with my rant.

I got some sleep, and I am ready to start new. And per the one comment above, I just did say to my wife that "I am sure this problem will be resolved, and after it is, this console will kick butt". So I agree, I think my rant involved a bunch of frustration.

I am the passive owner of the studio, so I pretty much just write the checks. I have 4 engineers working here for me. Previously I had everything in place and running smooth (was running a system using a Mackie D8B, which by the way I have 2 of that are brand new condition I want to unload cheap) . Anyway, my engineers convinced me its time to go to Pro Tools. Well, I agreed, and with that change also came "Lets re-do the live room and re-treat it a bit to tweak it to sound even better" well that cost serious $$$,,,,then "Man a couple new Grace and Focusrite MIc Pres added would be nice" so more $$$, then "Man we need to get this new Presonus Studiolive console as a controller",,,,and it went on and on. lol Anyway, I got everything as requested, and after 2 weeks of totally ripping out the studio, putting 4 projects on "stand by" till the upgrade is done, I get everything in place and then this happens. So I got a tad bit frustrated.

As for the new computer system, it didnt even come with a Firewire port (yes I overlooked that) so I bought a seperate firewire card, a brand that was on the "approved" list, but come to find the model isnt approved.

I guess if I wanted to complain, I would ask why any company would use or require a firewire interface anyway on todays technology in the first place? I think firewire is not only something you cannot count on as stable 100% of the time, but its also yesterdays technology>?>?

Anyway, again I spent 2 days in frustration, just to finally find its a firewire card issue, that wont allow a needed fireware update to complete, thus apparently causing the problems with Pro Tools.

Then again with today's technology, the only cards you can use in many computers is the PCI Express. There are I believe 3 on Presonus "approved" PCI Express on the Presonus approved list. Finding them is NOT an easy task.(You can find the ones for labtops and regular PCI, but the PCIexpress are far and few between).

In conclusion, I found 1 card that had the TI chipset thats called for, so I bought it. And I found one other card that was the approved make, but the model number was off by a number, but its the closest I could find, so I ordered that one too. Even if one of the two does not work, as long as one does, life will go on.

Again, sorry for the ranting, but I was just plain pissed, tired and frustrated, I just dumped several thousand dollars just to have this firewire ordeal unfold, and it made me an unhappy camper.

I am sure all will be well, and I am sure the console is awesome once things are in place. But they STILL should put a sticker with the serial number on the bottom, the back of the unit, and on the box (and maybe even on the registration card).

Thanks again
 
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