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[[PICTURE PROOF]] Cant Install the AudioB??USB
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helmage2
Prenoob

Joined: 08/06/2014 18:11:14
Messages: 4
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My window is running Window 7 64 bits.. and yet i have another laptop which itsw successful install the driver because its install by CD
and my laptop just been stoled by someone so i must change to my pc at home.. and i found my ?? is lost so i using downloader on presonus website...

This is my PC



This is the Device Manager thats already told me cant detect the AudioBox USb



And i install the latest driver AudioBox USB





And i kepp uninstall and reinstall like a fool.. but its not work.. Cant Install the Driver... Any Helpsss??

I just spend my half salary to brought this device but keep giving problem. Thanks

And my USB Port is 2.0

This message was edited 2 times. Last update was at 08/06/2014 18:38:21

mwright137
Presonificator
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Joined: 28/10/2011 17:57:00
Messages: 3878
Location: Central PA
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Do you have a support ticket number?
I am Sir Melvis Bacon, Knight of BaconHam Palace.

MacBook Pro 13. OS X Mavericks - version 10.9.3
StudioLive 16.4.2; StudioLive 328AI (x2)
AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; FireStudio Project (x2)
Studio One 2 Pro 2.6.2 (64 bit)
I use Gobbler to back up my projects.
[WWW]
helmage2
Prenoob

Joined: 08/06/2014 18:11:14
Messages: 4
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I dont understand about the ticket number i just bought with a full package of presonus orayb u can show me that number by picture please.. thanks
helmage2
Prenoob

Joined: 08/06/2014 18:11:14
Messages: 4
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I dont understand about the ticket number i just bought with a full package of presonus orayb u can show me that number by picture please.. thanks
Kiwicomposer
Presonic
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Joined: 02/12/2011 15:38:39
Messages: 284
Location: Wellington, New Zealand
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He is asking of you have logged it with Presonus Tech Support and if so what ticket number did they give you for it.

This message was edited 1 time. Last update was at 12/06/2014 09:32:43

Steve Currington
de Composer
Wellington, New Zealand
Twitter: @kiwicomposer
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Primary Hardware: Presonus Studio One v2.6.2, Presonus Audiobox1818vsl, Presonus Audiobox USB, Presonus Faderport, Focusrite Liquid Saffire 56, MOTU Traveler Mk3, TC-Helicon VoiceworksPlus, FMR RNC, FMR RNLA, Axiom Pro 49 Keyboard, other sundry hardware, numerous mics, audio plugins and instruments.
Primary Software: Sibelius v7.x, Notion v4.x, Logic Studio. V9.x., Melodyne Editor.

Running on iMac's and MacBookAir with OSX 10.9.x Mavericks

cristofe
Presonificator
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Joined: 12/03/2012 21:10:44
Messages: 3628
Location: Skaneateles, NY USA
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If you have not already done so you must register your Audiobox and open a tech support ticket with Presonus:

http://www.presonus.com/support/Contact-Technical-Support

PC'S: HP XW6000 Dual 3.2GHz Intel Xeon Processors, 8GB RAM WinXP SP2
HP 6005 Pro AMD Athalon X2 B24 3.0Ghz Processor, 4GB RAM Win8 Pro
HP Compaq NC6320 Laptop Intel Core2Duo 2.0Ghz Processor 3GB RAM Win7 Ult
Dell Latitude E4310 Laptop Intel i5 2.67Ghz Processor 4GB RAM Win7 Pro x32

Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & FP10 Firewire, Steinberg MI4 USB, Line 6 Toneport GX & PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's

DAWS/VST Hosts: S1 Professional, Plogue Bidule, Xlutop Chainer, Sieb VSTHost & Savihost

Hardware Synthesizers: Roland SH-32 & XV-3080 RedSound Darkstar XP2, Novation X-Station, Yamaha AN200, M-Audio Venom

Hardware Controllers: JL Cooper CS-10 Control Surface, Yamaha EZ-EG, Dillion Les Paul style acoustic electric guitar with Roland GK-3 pickup and GI-20 converter.

The Rest: Guitars, Amps, Stompboxes, Mics, Outboard Gear, VST plugins...too much to list!
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skip jones
Presonoid
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Joined: 28/07/2010 15:38:49
Messages: 1744
Location: Corpus Christi, Texas
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I noticed it says "access denied" in the driver failure install. Are you installing with the "Run as Administrator" option and then waiting (as described) for the general drivers to be installed for USB composite before installing the Audiobox driver?

Skip
http://support.presonus.com/home

Windows 7 X 32 (SP1) : AMD Phenom II X 4 945
ATI Radeon 5450 / 512 RAM
8GB RAM/1T SATA 7200 RPM

PreSonus StudioLive 16.4.2, PreSonus FireStudio Project, PreSonus ABVSL 44, PreSonus ABVSL 1818, PreSonus Faderport

Yamaha S-08
Studio partner - Jack Russell named "Skooter"
PreSonus Studio One Professional 2.6.2
Fishman Triple Play / Logidy pedal
karlpoetschke
Prenoob

Joined: 16/06/2014 01:10:27
Messages: 2
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Here ya go. I had the exact same problem. Tech support could not help me. My fix was drastic but it worked.

The problem is with your USB driver. You might be able to go to your PC's manufactures website and find the right chipset and driver update but that was too complicated for me. Do you also seem to have problems getting windows updates to install properly? If so you have deep issues with your PC. My fix may not be for you but it worked:

I did a complete factory restore of my PC. First backed up all my files to an external hard drive and then did a factory rest. BAM!

Audiobox now works, windows updates all install properly and other USB hardware now works properly.

That is what I did. Maybe you are more computer savvy than me and can figure out a less drastic solution. But up until I did the factory resore my audiobox USB as well as my external webcams were all expensive paper weights.

If you find a better way, please let me know and good luck!
helmage2
Prenoob

Joined: 08/06/2014 18:11:14
Messages: 4
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Its worked for other PC .. but only this PC i use is not worked... is it about USB Port Or Something? I just bought a new laptop and its work fine now
 
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