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our church 16.4.2 is locking
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jacobthomas
Prenoob

Joined: 31/12/2013 08:09:10
Messages: 4
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hello every one ..
our 16.4.2 is locking... tomorrow is Sunday and we have service

I don't know what to do

please any idea !! any help ?

I took this picture ( attached ) to show you what's going on
IMG_2318[1].JPG
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talmen
Presonoid
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Joined: 28/07/2010 23:56:13
Messages: 3002
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Does it happen routinely? What brings that condition about -- is there a certain sequence of steps (power-up/connection) that cause it to happen reliably or does it seem to be happening unexpectedly/randomly? Is this connected to a computer or stand-alone operation? If connected, have you checked the FW cable? Have you tried toggling the FW ID? (That solves some apparent lockouts that result from unstable or dropped FW connections.) Have you tried upgrading or re-flashing the firmware? The more information about your situation you can include, the easier it is to help you, too. Suggest you get your system specs into your signature so that people can be more effective in helping you.
Field Kit:
MacBook Pro 9.2 i5 2.5 GHz, 8GB RAM,
OS 10.8.5;
A & H Qu-16, AB1818VSL, Alesis IO14 / IO26,
PreSonus S1 v2.6.2.25990, Boom Recorder 8.3.2

Studio Kit:
iMac 11.3, i7 (Quad) 2.93GHz, 8 GB RAM,
OS 10.9.3,
M-Audio FW1814, PreSonus Faderport,
PreSonus S1 Pro 2.6.2.25590
fredy2
Presonic

Joined: 10/04/2013 06:15:47
Messages: 207
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Can't tell a thing from the photo other than you have chan #1 selected which that blue selection button is outside what you have focus of.

It appears that you might have the gate showing full gain reduction for channel #1. You photo is drastically over exposed and the display cannot be read.

What exactly do you mean by "locking?"

One thing you might try as a longshot is to make sure your speaker amps or powered speakers are off when you power up the mixer.
This is a long shot, but I have seen some digital devices fail to RESET at startup due to slight currents coming from external devices back driving the electronics.
jacobthomas
Prenoob

Joined: 31/12/2013 08:09:10
Messages: 4
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fredy2 wrote:Can't tell a thing from the photo other than you have chan #1 selected which that blue selection button is outside what you have focus of.

It appears that you might have the gate showing full gain reduction for channel #1. You photo is drastically over exposed and the display cannot be read.

What exactly do you mean by "locking?"

One thing you might try as a longshot is to make sure your speaker amps or powered speakers are off when you power up the mixer.
This is a long shot, but I have seen some digital devices fail to RESET at startup due to slight currents coming from external devices back driving the electronics.


well all channels having same issue I was trying all of them but it still same thing

I mean by locking it's just lock and it doesn't work there is a power as you see in the picture but there is no signal coming in or out. kind of freezing
jacobthomas
Prenoob

Joined: 31/12/2013 08:09:10
Messages: 4
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talmen wrote:Does it happen routinely? What brings that condition about -- is there a certain sequence of steps (power-up/connection) that cause it to happen reliably or does it seem to be happening unexpectedly/randomly? Is this connected to a computer or stand-alone operation? If connected, have you checked the FW cable? Have you tried toggling the FW ID? (That solves some apparent lockouts that result from unstable or dropped FW connections.) Have you tried upgrading or re-flashing the firmware? The more information about your situation you can include, the easier it is to help you, too. Suggest you get your system specs into your signature so that people can be more effective in helping you.

it just happened
stand alone there is no computer connect to it.
SwitchBack
Presonoid
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Joined: 17/02/2011 01:10:03
Messages: 1428
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May 'Load' have been engaged when the mixer locked up? Are you using settings recall?
fredy2
Presonic

Joined: 10/04/2013 06:15:47
Messages: 207
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When you say NO signal coming out... Do you mean you have checked EVERY possible outputs? That is sent the signal to theach of the following and ALL are dead...

Mains L and R
Mono out
Sub's ... al 4 of them
Aux's... all 6 of them

You can check these with a set of headphones and it would be normal to only have the left or right have sound in the phones,

Make sure you have sent the signals to the subs with the assign buttons and the AUX assigns have been turn up for the input channel trim anf fader knob is turned up. Again, using headphones is a quick and convenient way to troubleshoot. The signals will not be loud, but we are just checking if they are there or not.

Also make sure you haven't somehow triggered the SIP button... which is the solo in place as it mutes everything except the selected channel.
sjc193
Presonic
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Joined: 30/03/2012 20:51:58
Messages: 568
Location: Warren, PA
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I've seen this photo before, only in real life. In my case I had to send it in to be repaired under warranty. However, there are certainly a few things you need to try before you are at that point.

#1 start a tech support ticket

#2 you need to reflash the firmware on the board, that will be the first thing tech support will ask you to do anyways, so might as well get it out of the way, and it very well could solve the issue. Once the board has a fresh firmware install, test it out for long periods of time to see if it will fail at any point.

#3 if still no luck, be sure that the firmware is the latest greatest, then test some more.

#4 still locking up? I'm sorry to say the board may need repaired, in my case they had to resolder the DSP board, that was a year and a half ago and it still works great today. I have also seen them replace the DSP board and I've seen them solder or replace the firewire board, just from reading what happened to people on the forum.

Now if your board is under warranty, the repair will be free and you'll come out of it with another 1 year warranty from the date it was repaired. If the board is not under warranty, then there is a flat rate fee for all / any repairs, $175 sticks in my mind for a 16.4.2, not sure, but I know it was somewhere around $200. The good thing is they will give you another 1 year warranty from the date of that repair, so you'll have plenty of time find any other issues without having to pay to fix them. The other good thing is they will do a complete diagnostic on the entire board, fixing anything that they can find wrong with it, not just the issue described in the support ticket, in my case they replaced all the faders because they were a little sticky, BONUS! Another bonus is, these boards are made and QC'd in China, it made me feel better to know I had some Americans taking a look at the guts of my board, may just be me.

Good luck, keep yer head up, start a tech ticket, they'll fix you up!

Steve

StudioLive 16.4.2 in 10U + slant top OSP case
rackmount Windows 8 PC Quad core 8G ram
ASUS RT-N66U Dual Band Router
Ipad2 Wifi Griffin Survivor Case
Studio One 2.5 Pro
2 Turbosound TMS-1's (Mains)
2 OHM MR450D Subs with Kilomax 18inch drivers
2 Yamaha S115V's (for floor monitors),2 Yamaha BR 15's (for floor monitors)
3 Behringer 12" floor monitors
3 Behringer EP2500 amps, 1 QSC Amp
1 DBX Driverack 260
1 DBX 231S Graphic Eq
10 58/57 mics, 1 beta52 kick mic, 20 mic stands
2 e609 guitar amp mics
2 Radial J48 Active DI's
2 Blizzard Puck FAB 5 led lights
1 DMXIS usb to dmx controller
1 Temor 1 Alto 1 Soprano 1 Clarinet
1 Sheraton semi hollowbody electric
1 pedalboard with lots of pedals favorites are javaboost into tube screamer
1 Fender Deluxe Amp
2 Acoustic guitars, 1 elec bass, 1 acoustic bass, 1 bazooki
3 mixers and lots of other stuff I don't use in the closet
1 beer holder that clamps to the side of my mic stand with my stage name printed on it "Swingin' Steve"
TobyC
Prenoob

Joined: 05/04/2011 10:55:10
Messages: 23
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Mine looked like this when the DSP board failed. Suggest you exhaust all the firmware update checks and making sure switching Firewire ports and sample rates doesn't help, then start the repair process.
TobyC

Music and videos from our studio:
www.tobesmusic.com
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talmen
Presonoid
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Joined: 28/07/2010 23:56:13
Messages: 3002
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And, again, more info about your system, what you've tried, etc. is helpful. Also, did you try changing the FW ID?
Field Kit:
MacBook Pro 9.2 i5 2.5 GHz, 8GB RAM,
OS 10.8.5;
A & H Qu-16, AB1818VSL, Alesis IO14 / IO26,
PreSonus S1 v2.6.2.25990, Boom Recorder 8.3.2

Studio Kit:
iMac 11.3, i7 (Quad) 2.93GHz, 8 GB RAM,
OS 10.9.3,
M-Audio FW1814, PreSonus Faderport,
PreSonus S1 Pro 2.6.2.25590
 
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