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How Do I Buy the Product?
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peterjones3
Prenoob

Joined: 28/05/2014 15:04:24
Messages: 5
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It seems you do not recognise Barclaycard. So how do I buy the product?

Two failed attempts to order Notion, an email delivered to a defunct support address and a visit to the forum. It could be an easier process.

mwright137
Presonificator
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Joined: 28/10/2011 17:57:00
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Have you tried the Notion forums? Their forums are still separate from PreSonus forums.

http://forum.notionmusic.com/
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peterjones3
Prenoob

Joined: 28/05/2014 15:04:24
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Good grief. It's like an obstacle course. Many thanks for the advice.
peterjones3
Prenoob

Joined: 28/05/2014 15:04:24
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I just followed the link and decided that I'm not joining another forum in order to find out how to send someone money. One is enough. It seems to be Presonus who is selling it.
matthewgorman
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Joined: 24/02/2011 21:30:31
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Paypal?
Matt

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peterjones3
Prenoob

Joined: 28/05/2014 15:04:24
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Ah well. Looks like I shall have to buy something else. How ridiculous.

One would at least have expected a comment from the company here. What sort of crazy payment system does not accept Barclaycard?

Mightily annoyed by this. I suppose I'll just have to shell out for Sibelius

mrpicholas
Presonic
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Joined: 27/04/2011 03:06:14
Messages: 284
Location: California
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I'm not familiar with Barclaycard, but it looks to be a bank issued Visa or Mastercard, which PreSonus and Notion accept just fine. There's likely some security issue popping up and preventing the card from being recognized or accepted. I had a similar issue with one of my cards not working with Native Instruments when I was purchasing software while on vacation. It didn't like the IP Address or some such thing and I had to contact NI directly to get the order to go through. It's likely more the fault of the payment gateway than the company itself, although that doesn't do anything to help you make the purchase.

I use Notion and find it to be the quickest and most intuitive notation software I've tried. If you can figure out how to purchase it, I believe it will be worth the hassle.

This message was edited 1 time. Last update was at 30/05/2014 01:26:43

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mwright137
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Joined: 28/10/2011 17:57:00
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BarclayCard should make no difference. If it's a Visa, it goes through Visa clearing. At least that's how it usually works. Submit a support ticket with PreSonus and they'll take care of you...
I am Sir Melvis Bacon, Knight of BaconHam Palace.

MacBook Pro 13. OS X Mavericks - version 10.9.3
StudioLive 16.4.2; StudioLive 328AI (x2)
AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; FireStudio Project (x2)
Studio One 2 Pro 2.6.2 (64 bit)
I use Gobbler to back up my projects.
[WWW]
peterjones3
Prenoob

Joined: 28/05/2014 15:04:24
Messages: 5
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Thanks for the advice.

I just had to contact support in order to log in, although I could log-in fine yesterday. Another wasted ten minutes.

Yes, I could contact support about my problem, but I've raised the issue on two forums and would have expected a comment from the company by now. It's okay. I've found another product that'll do. I have no patience with these things and am loath to waste time dealing with them. .

Please consider the case closed.



robertfreeze
Prenoob

Joined: 29/05/2014 00:34:16
Messages: 2
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My first purchase attempt failed with unrecognized card type - it's a Visa.

I tried support via email and phone ... never really explained the problem to anybody.

The next morning it went thru fine.
 
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