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Studiolive 16.4.2 AI network issue
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andy15
Prenoob

Joined: 21/05/2014 19:38:22
Messages: 8
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Hi guys. I've just bought the above mixer (new) and no matter what I try I can't get it to connect to a router!

I've tried with the dongle... power cycled the mixer with the dongle inserted, performed a scan but it doesn't pick anything up.

I've also tried it with an Ethernet cable, mixer to LAN connection (it is a dedicated router not connected to the internet) It will then detect the Ethernet cable and show an IP address but it won't see the network.

My Macbook and Ipad connect to the router fine.

Also, I have another router in the house which is connected to the internet and the mixer doesn't see that neither!

I've confirmed I'm using the latest firmware.

I'm at a loss at the minute so any advice is welcome, thanks.
salvadoredelle
Presonic
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Joined: 01/04/2011 17:49:43
Messages: 788
Location: Northern California
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get a tech ticket going ASAP and they can step you thru it... it's probably something real easy and you are just missing it...
Open Labs Sound Slate Pro Custom Music production PC ( windows i7 x64, SP1) 16GB RAM, Intel (R) Core (TM) i7CPU 870 @2.93 Ghz, x64 bit /
Open Labs Nikko XXL Windows XP Based master workstation / Presonus Firstudio Tube / Presonus Studio Live 24.4.2 (2) / Studio Live 1602 (1) / StudioLive 16.4.2 (1) w/ Mac mini and ipad / Capture / Protools / Ableton / Reaper / OMS / Studio One artists & pro / Midas Venue live mixers (3) / Sound Craft 24x8x2 analog live mixer / AVID SC48 Digital console with digital snake/ Various Meyer Sound systems Ultra Series Speakers / Protools Control 24 controller/mixer with Mac tower running protools. Tannoy SRM12B Studio Monitors (old school and still sound great!) Meyer HD1 studio Monitors.
Yamaha C7 Grand Piano w/ professional MIDI (NOT a disklavier player piano but a real MIDI interface on a real C7!)
tons of outboard gear and synths, Kurzweil RM-250/PC88/ EmU E4 EX Turbo,
Spector NS2 Bass, ART Tube preAmp, Old Kay upright bass, G&L Strat /Taylor Acoustic Guitars, Mackie / QSC / JBL 4628B cabaret (Old School) / and Meyer ULTRA SERIES UPA/UPJ/UP-JUNIOR/UPM/UMS/MM4/MTS4 Speakers are the best you can get!
andy15
Prenoob

Joined: 21/05/2014 19:38:22
Messages: 8
Offline

Thanks. I've spoke to the UK distributors but they weren't any help.
salvadoredelle
Presonic
[Avatar]

Joined: 01/04/2011 17:49:43
Messages: 788
Location: Northern California
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yea... distributors know nothing except to sell you a new kazoo... you need to call and set up a tech ticket with Presonus in the states... might mean a late night call for you but they are great help and have always been there for me... also maybe one of our forum buddies can shed some light...
Open Labs Sound Slate Pro Custom Music production PC ( windows i7 x64, SP1) 16GB RAM, Intel (R) Core (TM) i7CPU 870 @2.93 Ghz, x64 bit /
Open Labs Nikko XXL Windows XP Based master workstation / Presonus Firstudio Tube / Presonus Studio Live 24.4.2 (2) / Studio Live 1602 (1) / StudioLive 16.4.2 (1) w/ Mac mini and ipad / Capture / Protools / Ableton / Reaper / OMS / Studio One artists & pro / Midas Venue live mixers (3) / Sound Craft 24x8x2 analog live mixer / AVID SC48 Digital console with digital snake/ Various Meyer Sound systems Ultra Series Speakers / Protools Control 24 controller/mixer with Mac tower running protools. Tannoy SRM12B Studio Monitors (old school and still sound great!) Meyer HD1 studio Monitors.
Yamaha C7 Grand Piano w/ professional MIDI (NOT a disklavier player piano but a real MIDI interface on a real C7!)
tons of outboard gear and synths, Kurzweil RM-250/PC88/ EmU E4 EX Turbo,
Spector NS2 Bass, ART Tube preAmp, Old Kay upright bass, G&L Strat /Taylor Acoustic Guitars, Mackie / QSC / JBL 4628B cabaret (Old School) / and Meyer ULTRA SERIES UPA/UPJ/UP-JUNIOR/UPM/UMS/MM4/MTS4 Speakers are the best you can get!
lowdbrent
Presonic
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Joined: 13/11/2010 22:17:51
Messages: 396
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andy15 wrote:Hi guys. I've just bought the above mixer (new) and no matter what I try I can't get it to connect to a router!

I've tried with the dongle... power cycled the mixer with the dongle inserted, performed a scan but it doesn't pick anything up.

I've also tried it with an Ethernet cable, mixer to LAN connection (it is a dedicated router not connected to the internet) It will then detect the Ethernet cable and show an IP address but it won't see the network.

My Macbook and Ipad connect to the router fine.

Also, I have another router in the house which is connected to the internet and the mixer doesn't see that neither!

I've confirmed I'm using the latest firmware.

I'm at a loss at the minute so any advice is welcome, thanks.


Yep. I did a rental this last weekend with a new SL24.4.2Ai. The SL24 never saw the USB adapter. The SL24 would sometimes connect to the wired router. When it did, it would not keep connection. I could never get UC remote to see the console even when the iPad and console were connected (albeit briefly) to the router.
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