image description


To whom it may concern, I'm having a big problem with my AudioBox USB
  Forum Index » AudioBox USB 
Author
Message
BronyMetalMix
Prenoob

Joined: 04/05/2014 00:16:44
Messages: 1
Offline

To whom it may concern,
I have an AudioBox USB interface. I've been trying to get it to work with FL Studio 11,But I'm getting this error saying that there are not enough outputs and at least two are required.(Even when trying to access the AudioBox USB.exe that was installed.) I'm going to try and be as detailed as possible and go step by step of what I did.

1.) I placed the disc into the tray and ran the setup, plugging in the box when it told me to and reset when it told me to.
2.) I plugged it in again after I installed the drivers so I could be sure. Power was on and everthing.
3.)I opened up FL Studio and tried to select it as Interface but it wouldn't let me, giving me that same error. I tried many times to get it working, even pressing on the audiobox.exe that was installed but it didn't work either.
4.)I tried placing headphones into the Phones slot on the Box but it didn't work either. I even tried using a mini battery powered guitar amp, plugging it in via quarter-inch jack but i still got the same error.

A few things to note:
1.) The computer I was running on was windows 7 as a test machine just so I could know what I should do before I tired installing it on my actual laptop which runs Windows 8.1
2.) I uninstalled the Audiobox.exe to try again and now when I try to re-install it on that test machine it tells me it can't install now
3.) Biggest thing and what I feel is the issue- I DON'T HAVE ACCESS TO EXTERNAL SPEAKERS (or if you prefer monitors) I've been outputting sound through my laptop speakers and headphones, mostly my headphones because I know that laptop speakers aren't good.

If anyone can help I would love it. I tried to be as detailed as possible, remembering my steps and giving as much info as I could.

Thank you,
Note Wise
cristofe
Presonificator
[Avatar]

Joined: 12/03/2012 21:10:44
Messages: 3628
Location: Skaneateles, NY USA
Offline

I'm sorry you're having problems getting up and running.

To whom it may concern


It concerns everyone....we're here to help. In order to better help you tho we'll need a bit more info.
See my signature. If you will post your pc's full specs that will help us diagnose this and any future
problems you may encounter. That being said....if you haven't already done so I suggest you register
your product and open a tech support ticket.

PC'S: HP XW6000 Dual 3.2GHz Intel Xeon Processors, 8GB RAM WinXP SP2
HP 6005 Pro AMD Athalon X2 B24 3.0Ghz Processor, 4GB RAM Win8 Pro
HP Compaq NC6320 Laptop Intel Core2Duo 2.0Ghz Processor 3GB RAM Win7 Ult
Dell Latitude E4310 Laptop Intel i5 2.67Ghz Processor 4GB RAM Win7 Pro x32

Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & FP10 Firewire, Steinberg MI4 USB, Line 6 Toneport GX & PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's

DAWS/VST Hosts: S1 Professional, Plogue Bidule, Xlutop Chainer, Sieb VSTHost & Savihost

Hardware Synthesizers: Roland SH-32 & XV-3080 RedSound Darkstar XP2, Novation X-Station, Yamaha AN200, M-Audio Venom

Hardware Controllers: JL Cooper CS-10 Control Surface, Yamaha EZ-EG, Dillion Les Paul style acoustic electric guitar with Roland GK-3 pickup and GI-20 converter.

The Rest: Guitars, Amps, Stompboxes, Mics, Outboard Gear, VST plugins...too much to list!
[WWW]
mwright137
Presonificator
[Avatar]

Joined: 28/10/2011 17:57:00
Messages: 3878
Location: Central PA
Offline

1. Register your device.

2. Download the latest drivers from your device page.

3. Follow this to completely uninstall and reinstall:

http://support.presonus.com/entries/21524610-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-7-Vista-
I am Sir Melvis Bacon, Knight of BaconHam Palace.

MacBook Pro 13. OS X Mavericks - version 10.9.3
StudioLive 16.4.2; StudioLive 328AI (x2)
AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; FireStudio Project (x2)
Studio One 2 Pro 2.6.2 (64 bit)
I use Gobbler to back up my projects.
[WWW]
gadget69
Presonificator
[Avatar]

Joined: 21/09/2010 03:56:19
Messages: 5008
Location: Northern Mn
Offline

Also note that the AB USB is a port specific device, and MUST be used on the port it was installed on... Here is a list of possible issues/solutions:

Potential issues with AB USB
Hardware:
1. Bad/intermittent USB cable, also sometimes a shorter USB cable in the 1-2 foot length can solve issues(sometimes even shorter…. For some reasons I can’t even begin to get into here)…
2. Bad USB port… this can be a power issue (not all USB ports are equal!) and sometimes a powered USB hub is the best solution (and the ONLY one). USB port issues are NOT always power related. Some ports have other devices or ports that can conflict, through IRQ’s, and shared ports. Here you can run interrupt request reports and see if there are conflicts with the port you’re on.
3. The Audio Box USB is a PORT SPECIFIC device. This means it MUST be used on the same port it was installed on! If you wish to try a different port, you will need to go to the Knowledge base http://support.presonus.com/forums find your computer and OS and follow the uninstall protocols in the KB article. Then reinstall the device.
4. Some computers (PC) only have USB 3.0 ports ( not supported ) and in the Bios you can disable the USB3.0 portion of the ports, this is generally global, so you'll loose any 3.0 capabilities on all ports.

Software/drivers

1. Using the disc that comes with the USB is a BAD idea…unless you have no other options. There’s no telling if it’s current or not. Go to the DOWNLOADS section ( the above link ) and get the latest driver for your computer/OS. Always make sure your computer and software are up to date if your having any kind of issue, and of course, to avoid problems when it’s all working well…don’t change ANYTHING. (see below)
2. When working with a new install many things can cause issues. It is generally accepted that if your system is running without problems TURN AUTO UPDATE off… For first time or new installs you can save yourself a LOT of headaches by making sure your computer is up to date, and that you are running the latest driver on this sight for your device and computer platform/OS…(yes I repeated that because it’s often overlooked)
3. Generally a computer used for digital audio recording should be used and set up for that purpose, because you will probably need to disable many of the safeguards in place for web browsing, power savers and the like… basically anything that slows down the computer should be suspect. There are great articles dealing with this here as well:
4. http://support.presonus.com/forums
5. http://support.presonus.com/categories/20072360-Digital-Recording-Getting-Started
6. Speaking of this, optimizing your computer is a must! There are platform specific optimization articles in the knowledge base (above). Make sure to do these but realize that when you’re done the computer is completely vulnerable to outside intervention and spyware/malware and viruses…so beware!


NOTE: If your having an issue, open a tech support ticket and bring the number here if you want help!
http://support.presonus.com

Tools:
OHCI tool and Latency mon:
http://forums.presonus.com/posts/list/11348.page

We, the few, that have done so much, for so long that now we can do everyything with nothing

dbx forum moderator

Lenova Ideapad Z565
Best connectivity Express card/firewire 2 port (400) that does NOT suggest having the TI chipset. (always worked great)
BYTECC Express card (400/800)07150358281

Asus/AMD processor tower. This setups just works on all firewire devices.

Belkin N450 dual band router, works with SL and Ai mixers
Studiolive 16:4:2
SL Ai24.4.2
ABUSB 1818VSL
Faderport
USB pre interface
Studio one Pro V2
LABsubs

loads of audio, and studio gear, and audiophile sound gear (gearslut)
[Email] [Yahoo!]
 
Forum Index » AudioBox USB
Go to: