image description


StudioLive 16 Started Humming (not the outputs, the unit itself)
  Forum Index » StudioLive General Discussion 
Author
Message
thetriguy
Prenoob

Joined: 16/10/2010 06:24:54
Messages: 89
Offline

Hello everyone, this is my first ever post on here. I just received my new StudioLive 16 this week, and finally downloaded the drivers, etc, and got it all hooked up today. I really like it. I did notice though that several hours into my "testing" (only used one mic on channel one) that there was a noticable hum coming from the unit itself, and it seemed pretty warm in the back of it. I was just wondering if this was normal. There is also a "burnt" plastic smell, I assumed because it is new and it just breaking in. However, my studio is pretty quiet and the hum is annoying (it hums even if nothing it hooked up to it). It's not terribly loud but is definately noticable from where I sit a few feet away from it. Any help would be greatly appreciated!

Thanks in advance,

Mark Stephens
VA
Monolithent
Supreme Baconator
[Avatar]
Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
Offline

Hey Mark,

I hate to say it but I think you have a bad power supply. The board should be completely noiseless. I'd return it for another one.

This is a pretty rare instance these days but there were some shipped with bad power supplies.

Take it back if you can or if not get it registered and get a support ticket in to Presonus. They will get it fixed or replaced for you.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
thetriguy
Prenoob

Joined: 16/10/2010 06:24:54
Messages: 89
Offline

Man, I was thinking the same thing... although the noise doesn't seem to be coming directly from where the power cord plugs in. This really stinks. I ordered it from Sweetwater, it just came in and this was the first time I was using it. I will just call them tomorrow and see about getting a replacement, that would def be easier and faster than waiting for Presonus to repair it... unless Presonus can send a replacement out. I'll wait to hear back from them on Monday. Thanks a lot for your speedy reply!
Monolithent
Supreme Baconator
[Avatar]
Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
Offline

Insomnia has its advantages.

The power supply isn't right next to the cord if I remember correctly. Its buried a little deeper in. One of the Australian users did a nice photo disassembly if you want to search for it. I can't remember who it was ot the title though.

There's a radio test here somewhere (or maybe the old forums) if you do a search. I don't remember exactly how its done but if the power supply will interfere with reception if its bad...or something like that.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
MikeRivers
Presonoid
[Avatar]

Joined: 28/07/2010 15:44:52
Messages: 2247
Offline

thetriguy wrote: I ordered it from Sweetwater, it just came in and this was the first time I was using it. I will just call them tomorrow and see about getting a replacement, that would def be easier and faster than waiting for Presonus to repair it...

That's the best way to take care of this problem - put the responsibility on the dealer. Sweetwater's customer service is top notch so you should have no trouble getting a replacement from them. While I'm sure that PreSonus cares about every user who writes in here or calls Tech Support about a problem, when a dealer like Sweetwater, who orders them hundreds at a time, calls and says "Hey! We replaced five mixers with defective power supplies last month!" they get the point quicker.

Sweetwater has their own service shop and I suspect that they're authorized to do StudioLive repairs, but for a console that's just a few days old, I'm sure they'll ship you a replacement as soon as you get off the phone from them, and most likely will also send you a shipping label to return your original one at no cost.

Back in "the day" when we had a local dealer to buy from (fortunately, I live where I still have a local dealer) it wasn't uncommon for the dealer to open the box and check out the unit before the customer picked it up, or checked it out in the shop while the customer was there. But today with nearly all of this business done via mail order, customers are often suspicious of a unit that comes in an opened box, so that practice went out the window.
Visit http://mikeriversaudio.wordpress.com for some useful audio info
"It's much easier to look for a magic solution than it is to adapt to reality." - Allan Sloan
[WWW]
thetriguy
Prenoob

Joined: 16/10/2010 06:24:54
Messages: 89
Offline

Thanks everyone for all your input! It's nice to know I'm not alone with my StudioLive!

I will call Sweetwater today, I just feel bad putting something on the dealer when it's not their fault. Hopefully they don't be out of anything. They are really nice people. If they had tested it before shipping it, it would have worked fine. When I plugged it in Thursday night it worked fine, but I only used it for about 15 min. Last night I had it plugged up for several hours, but really didn't think it was normal when it started humming, started getting pretty warm, and smelling like burnt electronics.

It's pretty frusterating because I am getting ready to work on a church project, and now will have to wait. No big deal though. The tedius part (updating the drivers, software, etc) is aleady done, so all I should have to do I guess is update the firmware on the new StudioLive.

Thanks again for the input!
MikeRivers
Presonoid
[Avatar]

Joined: 28/07/2010 15:44:52
Messages: 2247
Offline

thetriguy wrote:
It's pretty frusterating because I am getting ready to work on a church project, and now will have to wait. No big deal though.

As long as it works, it isn't going to blow up any sooner because of the humming power supply. As long as it's not too annoying to run that way, you can work on your project with it until the replacement arrives.
Visit http://mikeriversaudio.wordpress.com for some useful audio info
"It's much easier to look for a magic solution than it is to adapt to reality." - Allan Sloan
[WWW]
thetriguy
Prenoob

Joined: 16/10/2010 06:24:54
Messages: 89
Offline

Yeah, I thought about just using it until the new one came, I just didn't want to use it knowing it had a problem. I didn't want to make the problem worse (turning a $50 repair into a $500 repair). I don't guess a humming power supply would hurt anything else though, so I'll prob just take your advice and continue using it until the replacement comes in. I talked to Sweetwater today, they said they could send a replacement out on Monday. I wanted to talk to Presonus first, as I'd like to get one of the new production models instead of one that's possibly been sitting on the shelves for months (with another power supply problem!!!).
funkafize
Prenoob
[Avatar]

Joined: 29/07/2010 06:28:43
Messages: 60
Location: Melbourne, Australia
Offline

There is no way i would place this desk in an install even for one day if i had smelt "burning plastic" coming from the unit. If anything were to happen, you would be liable. Maybe me but I wouldn't risk a law suit.
StudioLive 16.4.2 (Firmware 1.13, Build 159)
Universal Control (Version 1.2.2715, UC Driver Version 3.5.5.10705, SVN:2715)
Capture (Version 1.1.112213, Built on May 4th 2010)
Studio One Pro (Version 1.6.0.13233)

QSC HPR 122i(x2), 153i(x2), 181i(x2)

Macbook Pro early 2009 15.4"
http://www.everymac.com/systems/appl...ody-specs.html
Mac OS X 10.6.7 (10J869)
Model ID 5,1
2.66 GHz Intel Core 2 Duo
8 GB 1067 MHz DDR3 RAM
Seagate 500GB, 7200RPM
[Email]
Monolithent
Supreme Baconator
[Avatar]
Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
Offline

Gotta agree with funky here. Unplug it and get it back in the box. If it ignites and takes your studio or house with it you're really fornicated and out a ton more cash.

And this way it'll be ready to go when the UPS truck gets there.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
thetriguy
Prenoob

Joined: 16/10/2010 06:24:54
Messages: 89
Offline

HAHA well it wasn't really the smell of burning melted plastic, it was just that burnt electronic smell, it's hard to explain, but it wasn't like burning plastic. Anyway, thanks for the advice guys, I'll have a new one on the way Monday. It's in my garage studio, and I really don't want it burning down! Thanks again and take care.
 
Forum Index » StudioLive General Discussion
Go to: