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WARNING! - SL REMOTE ON IOS 7 NOT WORKING
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AlexTinsley
Presonus Employee
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Joined: 06/03/2012 18:47:38
Messages: 168
Location: Baton Rouge, LA
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Hi,

We discovered today with the release of iOS 7 that the remote app on iPad for the Studio Live 16.0.2, 16.4.2 and 24.4.2 mixer shows up sideways with landscape view across the portrait view and no access to the portrait view.

We're going to look into this first thing to see about getting it corrected.

Apologies for the inconvenience this may cause.

We'll post an update here as soon as we have a solution.
Director of Customer Services
Presonus Audio Electronics
http://support.presonus.com
9am-5pm central: 225-216-7887

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Kennyasalee
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Joined: 19/09/2013 08:10:43
Messages: 1
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Thanks! I need it by this weekend....
kgbak
Prenoob

Joined: 10/05/2013 15:11:25
Messages: 34
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I don't mean to rush you guys but if can resolve this issue by Sept 27th, that'd be Grreeeeeaaaaatttt....
Apple iMac 27" i7 2.8 Ghz 16GB Ram - Mavericks
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TomTama
Prenoob

Joined: 04/01/2013 17:06:30
Messages: 9
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This is a big issue for me too! I hope you make this a top priority.
jmbstudios
Prenoob

Joined: 18/08/2013 06:26:28
Messages: 11
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I heard there are many music apps that are not working with OS7.

Not such a great update. Many folks were saying wait til 7.0.1 and it will work better.

I can't update my iPad 1 to the new iOS anyway so I stay where I am.
Dale Christenson
Presonic
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Joined: 29/07/2010 01:12:24
Messages: 443
Location: The great RED state of Oklahoma
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Guys;

It;s not the end of the world upgrading to iOS 7. However, it is an annoyance. I have done the same thing on my iPad and did a gig this evening with the jacked display. It is annoying, but I was able to complete the gig.
I used it like normal but I couldn't reach the AUX 2 adjustments. ie, change the parameters or turn off the top half of the display to show the aux eq overview.
I also could not write new scribble strips to channels. I did do that with VSL. That still works on PC. also, I was able to change settings on the hardware, so not getting to AUX 2 is now inconvenient. So just use the hardware for aux 2.
Also, could not get to the top of the overview to see the grid of all the eq, comp, gate. Once I got on a channel eq, I could not go back. I had to press the next channel scribble to get to that channel eq. You cannot get to the "X" on the top right corner. You can flip from eq to comp to gate. You have to use the black space at the bottom to scroll left and right. You also cannot get to the equalizer frequencies above about 2k. You can still get to it from VSL. Or the hardware.
If you turn off your iPad and turn it back on and the front page is displayed, you have the ability to go to the top of the overview and select something. Same with aux. If you want to tap your tempo. you have to select it first. Once you do, you have to completely turn it off and stop the app and restart it to get to something different. Again, it's an inconvenience. Not the end of the world.
If you have a PC, you should be able to do everything with VSL. If you have a MAC, don't know. Just don't upgrade yet.

There, I got through a show. You can too. Remember what it was like BEFORE Presonus? It's like that. Jeez, you guys who can't get 'er done. Hang it up.

This message was edited 1 time. Last update was at 22/09/2013 08:16:51

dale; a member of this forum since April 2009.
my corner of the web at: http://sound4udalechristens.wix.com/sound4u
Also, I had more than 300 posts on the old forum. :sad:
SL 16.4.2 owner
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jefft@mynewhope.ca
Prenoob

Joined: 30/09/2013 21:34:06
Messages: 1
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Can you please give us a timeline on when this issue will be solved?

I upgraded my iPad 2 before knowing about this and it is now impossible to downgrade back to iOS6.

I used my iPad to create my monitor mix every Sunday. Please, please, please make this your top priority and give us a timeline.

I'm also kinda bummed that Presonus didn't send out an emergency "DO NOT UPDATE TO iOS7!" email to everyone in their database. If ever there was an emergency email time for Presonus, this would seem to be it...
gomboss
Prenoob

Joined: 23/11/2011 14:14:24
Messages: 11
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SL Remote AI looks great. Please do the same look and possibility for not-AI consoles. Thanks!
mwright137
Presonificator
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Joined: 28/10/2011 17:57:00
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Location: Central PA
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They said on Facebook that the fixed apps were submitted to Apple for approval...
I am Sir Melvis Bacon, Knight of BaconHam Palace.

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AlexTinsley
Presonus Employee
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Joined: 06/03/2012 18:47:38
Messages: 168
Location: Baton Rouge, LA
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To the PreSonus iOS user community,

We submitted them on Thursday October 3 and they were made available by Apple on Tuesday October 8. (3 business days not including the weekend later).

SL Remote v1.5.5503 is available by browsing to the app store on your iPad and searching for PreSonus SL Remote. Here is a direct link:
https://itunes.apple.com/us/app/presonus-sl-remote/id417052667?mt=8

- We are aware of two issues with this release
- Screen rotation is slowed to about 1 second between rotations. There were changes in iOS 7 which changed the way this works. We will work on improving this, however due to the large number of people that need this, we felt it was acceptable to get customers working.
- Channel Renaming appears to not work. We are looking into a fix for this.

QMix v1.3.5508 is available by browsing to the app store on your iOS device and searching for PreSonus QMix. Here is a direct link:
https://itunes.apple.com/us/app/presonus-qmix/id493797678?mt=8
Director of Customer Services
Presonus Audio Electronics
http://support.presonus.com
9am-5pm central: 225-216-7887

Knowledge Base: http://support.presonus.com/forums
Studio One: http://studioone.presonus.com
Our Drivers: http://www.presonus.com/technical-support/downloads/drivers-software/
Product Manuals: http://www.presonus.com/technical-support/downloads/tutorials-manuals/
[WWW]
 
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