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Product Key Invalid
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bksherwood
Prenoob

Joined: 22/08/2010 06:22:35
Messages: 15
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I bought the Firestudio mobile, and the product key comes back as invalid no matter how I enter it. Upper case, lower case, with dashes, without dashes, online activation, offline activation...nothing works.

It is Saturday, and I have been trying to make it work for hours but no tech support until Monday. This is a bummer because I had hoped to record with my son before he goes to school next week. Now I can't record all weekend.

What is the next step? The mail address techsupport@presonus.com does not work anymore...I received a automated email from presonus that the mailbox is not longer monitored.

However, I can not enter a tech support request because you have to have a registered product and obviously I cannot register mine.

Call tech support on Monday? Will they talk to me without a registered product? Will tech support respond to this post?

This message was edited 9 times. Last update was at 24/08/2010 14:49:42

Studio One 2 Producer
Audiobox 44VSL
M-Audio Axiom 61 V2
M-Audio Radium 49
bksherwood
Prenoob

Joined: 22/08/2010 06:22:35
Messages: 15
Offline

ok, I downloaded the demo hoping to salvage the weekend by doing some recording. But it does not let you save. Unbelievable. Why have a demo that is BOTH time limited AND crippled?

OK so that is not going to work for me. So I called Guitar Center where I bought it and they said they would exchange it for me. Which I think is awesome. It is not their problem but they were willing to help.

So I exchanged the disk and guess what? Now every time I install the software, it says it is a demo version, even though it is NOT a demo. So now what? I have a Macbook Pro running snow leopard. Does dragging the app to the trash not uninstall it? It uninstalls any other app I have ever needed to get rid of.

This should not be this hard.
Studio One 2 Producer
Audiobox 44VSL
M-Audio Axiom 61 V2
M-Audio Radium 49
bksherwood
Prenoob

Joined: 22/08/2010 06:22:35
Messages: 15
Offline

ok, I found the screen in S1 for activation, and I used the new product key and it activated.

Thank you Guitar Center!
Studio One 2 Producer
Audiobox 44VSL
M-Audio Axiom 61 V2
M-Audio Radium 49
 
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