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Help needed for Capture
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stritti
Prenoob

Joined: 27/01/2012 13:39:31
Messages: 9
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Hello, I could not fins a similar topic so I created a new one. My problem:
I installed Universal control on a Laptop. I have connected my Presonus 16.4.2 via firewire express card with TI chip. I pluged in 2 mics on chanel 3 and 4. The movements for input level I also see parallel in Universal control so I assume all is fine here. I installed capture. Capture also recognizes Audio Device 'PreSonus FireStudio'. I created a new session and 'armed' chanel 3 and 4 in capture. But nothing happens. No LED movement in the chanel strip. I pressed the red record bottom but nothing happens. Does someone know what I'm doing wrong here?
Sorry for my bad english and greetings from Germany

PS: Deinstalling and reinstalling already done but still the same. Nothing happens in capture only Universal control works. I downloaded and installed the latest version of capture which is asigned to my hardware Presonus 16.4.2 in my account. OS is Windows 7. RAM is 3 GB and it's a 1.8 Dual Processor on the Laptop.

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This message was edited 1 time. Last update was at 07/11/2012 14:26:39

Monolithent
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If they are 48v devices on the channels try cycling the 48v switch and see if that helps.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
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stritti
Prenoob

Joined: 27/01/2012 13:39:31
Messages: 9
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Hello,
the 48 V bottom is pressed on the hardware as the microphones (Rode NT5) needs it. Therefor also the 48 V bottom in Universal control is on. All fader movements on the 16.4.2 I can see also in Universal control so the connection is ok. In Capture I press the record bottom on the related 2 channels and then the record bottom in the channel strip is red. I press the '*' in the num Pad and the record bottom in the transport section turns to red, the play bottom turns to green as it should be but the display hours, minutes, seconds milliseconds stays at 00:00:00:000 and nothing is moving. This is my problem. I do not know why Capture does not start to record.
markusgalla
Presonic

Joined: 22/01/2012 15:33:29
Messages: 151
Location: Germany
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My guess is the following: The audio driver was not loaded properly.

I am on a Mac and the same problem occurs frequently since I installed the latest firmware. VSL is working, but iTunes, Quicktime, Capture, Logic etc. do not work: No audio, no start and record command is working. The playback/record cursor just stands still.
I don't know if this works on Windows 7, but for me turning the desk off and on again while the computer is still running solves the problem.
I think it's a firmware problem that should be solved in the near future.
Music - that's it!
stritti
Prenoob

Joined: 27/01/2012 13:39:31
Messages: 9
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Thanks for the hint. I tried but without success. I have Firmware 1.50A Build 188. I think it's the newest one.
markusgalla
Presonic

Joined: 22/01/2012 15:33:29
Messages: 151
Location: Germany
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The newest Firmware is 1.6!
Music - that's it!
markusgalla
Presonic

Joined: 22/01/2012 15:33:29
Messages: 151
Location: Germany
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Do you use the Firewire cable that came with the desk?
Do you have the chance to test the desk with another Firewire equipped computer to rule out that it is a computer problem?
Music - that's it!
stritti
Prenoob

Joined: 27/01/2012 13:39:31
Messages: 9
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I'm using the original cable. I'm working with the mixer daily with StudioOne V2 prof. on a big computer in the studio and no problems. What I didn't try to use capture also with this big computer. I wanted to make the studio mobile with the laptop. I will try to install capture also on the big computer to see if it works there. Will let you know and thanks for your feedback.
stritti
Prenoob

Joined: 27/01/2012 13:39:31
Messages: 9
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I downloaded and installed latest version of Universal control (1.6 for PC) and did a Firmware update and it's still 1.50A Build: 188.

I did a test now and Capture works fine on the big computer. I have no idea what is missing on the laptop.
markusgalla
Presonic

Joined: 22/01/2012 15:33:29
Messages: 151
Location: Germany
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Ok, you're right. I mixed up Firmware and Universal Control.
Maybe there are new drivers for your Firewire card you could try?
Music - that's it!
stritti
Prenoob

Joined: 27/01/2012 13:39:31
Messages: 9
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Thanks for this hint. I will try tomorrow if I can find updates for this card from Texas Instruments. And sorry for the trouble
dcdigrec
Prenoob

Joined: 20/11/2012 01:40:21
Messages: 1
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I had this problem also, the UC was workng, and Capture shows a connection but no movement on levels between the 16.4.2 and capture. I have a solution that works for me. Go to system on the studio live and page down till you get to the page 3 that shows sampling rate that will say Firewire. push the next button until you highlight the firewire link ID: it will be on 0 (zero). Here is the fix. turn the knob to change the ID to read 1 and wait about 5 seconds and then turn it back to Zero. After a few seconds mine always works. Also, On mine the firewire works better if it is plugged into the firewire port closest to the middle of the 16.4.2.
Monolithent
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Joined: 28/07/2010 18:47:25
Messages: 13464
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Try the new 1.7 driver. See if that get it going for you. There are a number of fixes in there.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
 
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