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I can't install usb driver 1.2 for my audiobox USB
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duckvp
Prenoob

Joined: 07/11/2012 02:13:17
Messages: 1
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I can't install usb driver 1.2 for my audiobox USB

I'm on windows 7 home

It's prompt :
Driver could not be installed.

Unplug and replug device. Wait for any system device installers to complete. Then click "Install Driver" to re-install.

I do this and it's prompt the same thing after 10 secondes. It's the same if I change the USB port.

I don't understand I run the install on administrator.

please help me and excuse my englis : Im french
gadget69
Presonificator
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Joined: 21/09/2010 03:56:19
Messages: 5008
Location: Northern Mn
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Hello and welcome...

Ok, first off, have you registered your product and actually downloaded the driver from the website? The legacy driver is not a great one and the newest is better, the caveat is that the newest version of OS Mac has a few issues so there there is a beta driver...

Please inform us what computer platform you are on and what software you are using so we might better help you...
NOTE: If your having an issue, open a tech support ticket and bring the number here if you want help!
http://support.presonus.com

Tools:
OHCI tool and Latency mon:
http://forums.presonus.com/posts/list/11348.page

We, the few, that have done so much, for so long that now we can do everyything with nothing

dbx forum moderator

Lenova Ideapad Z565
Best connectivity Express card/firewire 2 port (400) that does NOT suggest having the TI chipset. (always worked great)
BYTECC Express card (400/800)07150358281

Asus/AMD processor tower. This setups just works on all firewire devices.

Belkin N450 dual band router, works with SL and Ai mixers
Studiolive 16:4:2
SL Ai24.4.2
ABUSB 1818VSL
Faderport
USB pre interface
Studio one Pro V2
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samster1978
Prenoob

Joined: 16/04/2013 02:44:31
Messages: 1
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I have this problem also Im running a Dell with XP and studio one artist pc&Mac V2.0. If you could please help me
nhooja
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Joined: 07/08/2013 16:31:36
Messages: 1
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yes. ive got the same problem. im working on a 64 bit windows pc, and when ever i try to install the driver it prompts me to connect the audiobox usb. basically, its this message:

Setup requires that the AudioBox device is plugged in. Please connect the device you want to install and make sure it is turned on. If your device is currently connected, unplug and replug it. Wait for any system device installers to complete.

Click "Install Driver" to begin driver installation. This may take some time.

and when i do plug it in, the windows notification at the bottom right corner says the usb device could not be recognizes or something. and when i do click on the install driver, it says:

No device has been found.
Plug in your AudioBox device. If a device is already plugged in, unplug and replug it. Wait for any system device installers to complete.Then try installing driver again.


please help me out
gregwenner
Prenoob

Joined: 23/11/2013 20:21:02
Messages: 1
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I'm having the same issue on Windows 7 64 bit!
charmax21
Prenoob

Joined: 07/01/2014 01:17:23
Messages: 1
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I get same message too...
Setup requires that the AudioBox device is plugged in. Please connect the device you want to install and make sure it is turned on. If your device is currently connected, unplug and replug it. Wait for any system device installers to complete.

Click "Install Driver" to begin driver installation. This may take some time.


PLEASE HELP!!


dantonfreitas
Prenoob

Joined: 08/03/2014 15:45:41
Messages: 2
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Same problem here.

Dell XPS 64 bits Windows 7 ultimate.

First try with the cd driver:

"No device has been found.
Plug in your AudioBox device. If a device is already plugged in, unplug and replug it. Wait for any system device installers to complete.Then try installing driver again."

So I downloaded the AudioBox USB v1.2.1 - PC on http://www.presonus.com/support/downloads/.

I got that:
"No device has been found.
Plug in your AudioBox device. If a device is already plugged in, unplug and replug it. Wait for any system device installers to complete.Then try installing driver again."

So I uninstalled and reinstalled and thank goodness, I got it!

After I tried it with Guitar Rig 5 and the Audiobox USB had status stopped on guitar rig screen. It simply didn't work. I tried with Reaper and the asio configuration didn't open and freeze the program. I tried open The Audiobox Control Panel to change some buffering configs but it never opened. So, I uninstalled it again.

When I reinstalled I got the messages:

"No device has been found.
Plug in your AudioBox device. If a device is already plugged in, unplug and replug it. Wait for any system device installers to complete.Then try installing driver again."

So I removed all the files, following the steps here http://support.presonus.com/entries/21524610-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-7-Vista-.

I removed registry, folders, %appdata%, prefetch.. and tried again.

and...

"No device has been found.
Plug in your AudioBox device. If a device is already plugged in, unplug and replug it. Wait for any system device installers to complete.Then try installing driver again."

So.. supporters, Wha Do I Have to do??

Buy a MAudio???

Please help me!


Kyaw Win Tet
Prenoob

Joined: 15/03/2014 07:57:22
Messages: 1
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Same problem here MSI GE70 2OC

Windows 7 ultimate x64, Windows 8 Pro x32 and x64, and Windows 8.1 x64. In these all 4 windows the installer is not working.
Do I need windows update or somthing?

I'm Desperate.

AudioBox USB v1.2.1 not working
gadget69
Presonificator
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Joined: 21/09/2010 03:56:19
Messages: 5008
Location: Northern Mn
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Ok everyone I'm going to post my "AB USB" document that covers a lot of potential problems:

Potential issues with AB USB
Hardware:
1. Bad/intermittent USB cable, also sometimes a shorter USB cable in the 1-2 foot length can solve issues(sometimes even shorter…. For some reasons I can’t even begin to get into here)…
2. Bad USB port… this can be a power issue (not all USB ports are equal!) and sometimes a powered USB hub is the best solution (and the ONLY one). USB port issues are NOT always power related. Some ports have other devices or ports that can conflict, through IRQ’s, and shared ports. Here you can run interrupt request reports and see if there are conflicts with the port you’re on.
3. The Audio Box USB is a PORT SPECIFIC device. This means it MUST be used on the same port it was installed on! If you wish to try a different port, you will need to go to the Knowledge base http://support.presonus.com/forums find your computer and OS and follow the uninstall protocols in the KB article. Then reinstall the device.
4. Some computers (PC) only have USB 3.0 ports ( not supported ) and in the Bios you can disable the USB3.0 portion of the ports, this is generally global, so you'll loose any 3.0 capabilities on all ports.
Software/drivers
1. Using the disc that comes with the USB is a BAD idea…unless you have no other options. There’s no telling if it’s current or not. Go to the DOWNLOADS section ( the above link ) and get the latest driver for your computer/OS. Always make sure your computer and software are up to date if your having any kind of issue, and of course, to avoid problems when it’s all working well…don’t change ANYTHING. (see below)
2. When working with a new install many things can cause issues. It is generally accepted that if your system is running without problems TURN AUTO UPDATE off… For first time or new installs you can save yourself a LOT of headaches by making sure your computer is up to date, and that you are running the latest driver on this sight for your device and computer platform/OS…(yes I repeated that because it’s often overlooked)
3. Generally a computer used for digital audio recording should be used and set up for that purpose, because you will probably need to disable many of the safeguards in place for web browsing, power savers and the like… basically anything that slows down the computer should be suspect. There are great articles dealing with this here as well:
4. http://support.presonus.com/forums
5. http://support.presonus.com/categories/20072360-Digital-Recording-Getting-Started
6. Speaking of this, optimizing your computer is a must! There are platform specific optimization articles in the knowledge base (above). Make sure to do these but realize that when you’re done the computer is completely vulnerable to outside intervention and spyware/malware and viruses…so beware!

This message was edited 1 time. Last update was at 15/03/2014 23:30:29

NOTE: If your having an issue, open a tech support ticket and bring the number here if you want help!
http://support.presonus.com

Tools:
OHCI tool and Latency mon:
http://forums.presonus.com/posts/list/11348.page

We, the few, that have done so much, for so long that now we can do everyything with nothing

dbx forum moderator

Lenova Ideapad Z565
Best connectivity Express card/firewire 2 port (400) that does NOT suggest having the TI chipset. (always worked great)
BYTECC Express card (400/800)07150358281

Asus/AMD processor tower. This setups just works on all firewire devices.

Belkin N450 dual band router, works with SL and Ai mixers
Studiolive 16:4:2
SL Ai24.4.2
ABUSB 1818VSL
Faderport
USB pre interface
Studio one Pro V2
LABsubs

loads of audio, and studio gear, and audiophile sound gear (gearslut)
[Email] [Yahoo!]
brianmclaren
Prenoob

Joined: 24/01/2014 08:20:25
Messages: 7
Offline

Make sure that you are also using a USB 2.0 port and not a 3.0 port when installing the driver as well. 3.0 ports are marked with an SS or colored blue or red, if the installation is giving you an error try another port to install on and see if that helps.

You will want to right click on the installer and run it as administrator, also install the driver with the firewall and virus protection disabled.

If you continue getting errors, try a different cable as well or test it on another computer to see if it will install on another computer.

Also the AudioBox USB will now serve as you computers sound card to listen to all sound being generated from the computer, being it the StudioOne software or other sound like iTunes or YouTube. Your on board drivers can always be enabled again by reversing the instructions entitled On Board Sound below. Run the installer and select install. Click Next, it will tell you to restart you computer, restart. it may also uninstall the driver for you if it locates an older version, if the install fails run it again and select uninstall before running the installer, go back and disable your Firewall and/or Virus protection, right click and run as administrator. for more details DVD Duplication Services
syafixsyafix
Prenoob

Joined: 18/05/2014 21:11:04
Messages: 1
Offline

If you are using Windows 7 32/64 bit, use driver version 1.2 will be smooth
good luck http://www.presonus.com/uploads/products/2887/downloads/AudioBox_12_5194_(1).exe
merow
Prenoob
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Joined: 05/11/2011 07:24:13
Messages: 12
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Hey. im having the same problem. first off I couldn't use the AudioBoxUSB due to not updating the driver. which I found on this site. but I could use the Studio One software, I could put a wav. track in there, try to record over it and nothing would happen due to not updating.. Now, I have updated the AudioBox Usb driver, but it wont let me into the Studio One software? some one please help if you have had the same problem, as I cant work out why its doing this, letting me use one thing and not the other, and not both at the same time

Thanks
 
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