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Studio One Stops Recording Randomly
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levibrinkerhoff
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Joined: 06/11/2012 01:09:32
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Hello all,

I'm running the SL 16.0.2 into a macbook pro with firewire 800. I'm primarily using Studio One 2 Artist as my DAW. My problem is that whilst recording the input, it randomly stops recording. Sometimes after 30 minutes, sometimes after 30 seconds. And it's always at different times. I thought it might just be a bug with S1, so I used Capture, then ProTools. I then decided to test some recordings with capture and S1 at the same time, and whenever the recording would stop, it would stop simultaneously in both programs. So this tells me it's likely something with the firewire connection. I did so digging the forums to see if I could find any answers in other threads, but to no avail. The computer I'm using is dedicated to recording, so any CPU being used is strictly by the programs for recording, and it's nowhere near being maxed out. Anyways, if anyone has any thoughts to help out someone relatively new to all of this, I'd be much obliged. Thanks in advance!
jamusic
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Joined: 05/11/2010 10:28:43
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I've had that happen in the past, and I believe the suggested solution was to disable the auto-save feature.

There's a setting where it automatically saves your work every 5 minutes or so, [although I think that may be adjustable], but anyway look for that & disable it.

Give that a try.
Inside every old Man...........is a younger Man wondering.........."What the hell happened?!"

Intel Core i7-2600K CPU - 3.4 Ghz * 16 Gigs Ram * 240G, 128G, 64G SSDs * Triple Monitors
Windows 7-64 Bit * StudioLive 16.4.2 Mixer * TC Electronics SK48 * Studio One Professional v2.5 * Sonar X2a Producer
Neumann TLM 103 * DBX 376 Compressor/PreAmp * ART DPSII PreAmp * Roland UM-550 MIDI Patchbay
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Monolithent
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Are you recording to the same drive the OS is using? Possible culprit.
http://support.presonus.com

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rluk
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I have similar problems with S1 and Firestudio Project. Oddly, this seems to occur only when using UC mixer. If I monitor through S1 zero latency, it doens't happen.
levibrinkerhoff
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Joined: 06/11/2012 01:09:32
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Thanks everyone for the input. There's a couple of these options I haven't tried yet. The board is at my church, so I'll try these out tomorrow and update the result. Thanks again!
levibrinkerhoff
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jamusic wrote:I've had that happen in the past, and I believe the suggested solution was to disable the auto-save feature.

There's a setting where it automatically saves your work every 5 minutes or so, [although I think that may be adjustable], but anyway look for that & disable it.

Give that a try.


I gave that a shot, with minimal, but not ideal success. Here's what happened... After I disabled it, the immediate test showed over 40 minutes of uninterrupted recording, which is a new record for this setup. But that was just recording one track. After I started recording 5 tracks (which is the maximum amount of inputs we're recording through the board at this time), it started jacking up with more frequency. I then proceeded to record only 4 of the inputs, with one interruption after some time, then about an hour and twenty minutes went by problem free. Also, this whole time I had the activity monitor up and was watching it closely. It averaged at 3-5% CPU and 4-6% RAM with no spikes whatsoever when the recording would be interrupted. I'll do more testing with different amounts of inputs tomorrow and see if less inputs makes for better recording. That would seem to rule out a problem with the board if I understand things properly. Thanks for the input!

Monolithent wrote:Are you recording to the same drive the OS is using? Possible culprit.


Again, I'm quite new at this. The most experience I have with recording is recording with a USB mic (Samson Meteor Mic) into a windows computer. Can you please explain what this means, and how you would suggest I change it if need be? Thanks!
jamusic
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http://forumsarchive.presonus.com/posts/list/3535.page

Hey Levi, have a look at this post in the above link that Monolithent did.

I may seem like a bit of a long read, but it's well worth it.

In short, it's a list of things to do to your computer to eliminate things that can interfere with performance.

I've done it, and am about to do it again, as I've just bought an Intel 240 Gig SSD, and have reloaded my OS onto it.

Something as simple as disabling your screen saver can make all the difference, which is something we might not otherwise have even considered doing or even know about.

But Mono builds lots of computers, so he knows his stuff.

Check it out.
Inside every old Man...........is a younger Man wondering.........."What the hell happened?!"

Intel Core i7-2600K CPU - 3.4 Ghz * 16 Gigs Ram * 240G, 128G, 64G SSDs * Triple Monitors
Windows 7-64 Bit * StudioLive 16.4.2 Mixer * TC Electronics SK48 * Studio One Professional v2.5 * Sonar X2a Producer
Neumann TLM 103 * DBX 376 Compressor/PreAmp * ART DPSII PreAmp * Roland UM-550 MIDI Patchbay
Event ASP-6 & Roland MA-15D Speakers * Novation ReMote 37 SL * Yamaha P-200 Piano * RP-X Piano Module
1995 - 4003 FireGlow Rickenbacker * 6 Guitars * TD-6 V-Drums * Roland P-330 Piano Module
Yamaha MU90R * Korg O5R/W * Roland M-SE-1 String Ensemble * Korg EX-8000 [DW-8000] Module
levibrinkerhoff
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Joined: 06/11/2012 01:09:32
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I certainly will! Thanks!
jamusic
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Also, in case you're not aware, you do have the option to 'Private Message' other members here directly.

[You'll see a 'PM' button at the bottom of their post, if they have allowed that option in there settings page.]

I wouldn't want to disrespect anyone by volunteering them without their permission, but...when I built my dedicated DAW computer rig last fall, Monolithent was very willing to help me with any questions I had, so you could certainly ask him if he's willing to help, if need be.

You can also see that he's on here quite a bit, so he'd probably go for it.

But posting on the forums give all of us a chance to chime in, and also allows other to see any results, if they have similar troubles.

Of course you could always do both, as well.

Just FYI...

This message was edited 1 time. Last update was at 13/11/2012 19:36:01

Inside every old Man...........is a younger Man wondering.........."What the hell happened?!"

Intel Core i7-2600K CPU - 3.4 Ghz * 16 Gigs Ram * 240G, 128G, 64G SSDs * Triple Monitors
Windows 7-64 Bit * StudioLive 16.4.2 Mixer * TC Electronics SK48 * Studio One Professional v2.5 * Sonar X2a Producer
Neumann TLM 103 * DBX 376 Compressor/PreAmp * ART DPSII PreAmp * Roland UM-550 MIDI Patchbay
Event ASP-6 & Roland MA-15D Speakers * Novation ReMote 37 SL * Yamaha P-200 Piano * RP-X Piano Module
1995 - 4003 FireGlow Rickenbacker * 6 Guitars * TD-6 V-Drums * Roland P-330 Piano Module
Yamaha MU90R * Korg O5R/W * Roland M-SE-1 String Ensemble * Korg EX-8000 [DW-8000] Module
levibrinkerhoff
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Joined: 06/11/2012 01:09:32
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I checked out that thread. Thanks for the link. I'm personally a windows guy, but the computer I'm recording with (church computer) is a mac. Which means I'm learning a bunch of things from scratch. And also since that thread was specifically for windows, not much help. There were a few tips I picked up from it for my windows use, so not totally a loss.

One thing that I've noticed has helped other people with this same problems (windows users that is) is adjusting the IRQ. From what I've seen, this is either non-existent in macs, or is called something else. Any input on how to go about this?

I've tried everything on the vast amount of threads on the forums. I love this board, but with this problem, it's not doing what we primarily bought it for - recording. I've contacted the Presonus distributor in Ukraine (I bought the board in the states, but am residing in Ukraine), so hopefully they can do something about this.
jamusic
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Joined: 05/11/2010 10:28:43
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Hi Levi,

No, I'm sorry I can't help, as I've never had a Mac, and therefore know absolutely nothing about them, although I must admit, I am sometimes tempted to get one.

I do believe that virtually all the Presonus guys use Macs.

Look up Rick Naqvi on the forums and see if you can PM him.

When I contacted him once, he got back to me right quick with some answers.

He's VP of sales, I believe, but he seems to be able to cut right through & get things done.

For that matter, the guy who does the web casts really seems to know his stuff.

He goes by 'steadyb', and I believe his name is Byron.

They may just refer you to Contact Support, but who knows, sometimes simply fixes are found fairly quickly.

Hope it works out.

I'm kind of surprised that someone hasn't chimed in already with a solution.

Not so long ago, [6-8 months ago] these forums were just buzzing with members and quick responses - wonder what happened?

This message was edited 1 time. Last update was at 14/11/2012 23:26:01

Inside every old Man...........is a younger Man wondering.........."What the hell happened?!"

Intel Core i7-2600K CPU - 3.4 Ghz * 16 Gigs Ram * 240G, 128G, 64G SSDs * Triple Monitors
Windows 7-64 Bit * StudioLive 16.4.2 Mixer * TC Electronics SK48 * Studio One Professional v2.5 * Sonar X2a Producer
Neumann TLM 103 * DBX 376 Compressor/PreAmp * ART DPSII PreAmp * Roland UM-550 MIDI Patchbay
Event ASP-6 & Roland MA-15D Speakers * Novation ReMote 37 SL * Yamaha P-200 Piano * RP-X Piano Module
1995 - 4003 FireGlow Rickenbacker * 6 Guitars * TD-6 V-Drums * Roland P-330 Piano Module
Yamaha MU90R * Korg O5R/W * Roland M-SE-1 String Ensemble * Korg EX-8000 [DW-8000] Module
Paulo Pereira
Prenoob

Joined: 05/08/2010 03:15:18
Messages: 3
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Hi. I think it only hapens when you're recording inside a Folder track. I removed the track from the folder and everything was ok.

Cheers,
Paulo

levibrinkerhoff
Prenoob

Joined: 06/11/2012 01:09:32
Messages: 13
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Thanks for the input everyone, I think I finally found a fix for my situation. I'm using the board in Europe (Ukraine, 220 volt lines). After talking with a bunch of people on different forums and tech support at Sweetwater Sound in the States, where I bought the board, I finally sent the board to Sweetwater for them to fix it. Of course, this is not ideal, as I had to send it across the ocean, but they took a look at it. They updated the firmware in the board. After getting the board back, I made sure all of my software was up to date (Universal Control, Capture, Studio One), plugged the board in and was anticipating a fixed board. Alas, this was not the case. The same problem occurred, just in a different way. Instead of stopping the recording whenever a dropout occurred, it would now seem to continue recording. However, whenever I would stop the recording (and I did this several ways - pause, stop, disable recording on the track, even closing the lid to put the laptop to sleep) the track would delete back to wherever the dropout initially occurred.

Now, back to my fix. In a last attempt before potentially getting rid of the board, I got my hands on some helpful hardware. I got a 220 to 110 volt power transformer and a 5-outlet, american power strip with a surge protector. So I plugged the board into the strip, plugged the strip into the transformer and plugged the transformer into the 220 volt outlet in the building. Recorded for 4 hours without a single dropout. This tells me that the problem is possibly 1 of 2 things. 1) Either there are power surges in my building (not uncommon for Ukraine, although lights never dim etc.) and this is somehow affecting the interface. 2) Or there's an issue with the on-board voltage regulator (I don't know the technical term for it) and this is somehow affecting the interface.

I personally know little about electronics, but I know this worked so far. So what I'll do tomorrow is more testing. I'll plug the board directly into the transformer (which only has 1 outlet) and see if that works. That would show me that maybe the voltage regulator in the board is faulty. If that works, I'll try skipping the transformer and using a 220 volt surge protector. Of course, the problem may be something else, and the hardware I'm using is fixing it. Needless to say, I'm super stoked that this is working so far (knock on wood!!!)

So, if you're using your board in Europe and can get your hands on the hardware I described, it might be worth a shot. Hope this helps anyone with this nasty problem.
 
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