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Have you received your v2 Physical Retail Package yet?
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sdrr00
Presonic

Joined: 29/07/2010 16:32:43
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lol a wee bit?
vondersulzburg
Presonic
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Joined: 26/01/2011 20:35:43
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Ordered it on October 18 in Germany. No tracking number nothing until now.

Send e-mail to Jonathan
MacBook Air OSX 10.8.4 4GB Ram 256 GB SSD + 27"Monitor, IPAD2 , StudioOne pro, Cubase 7.5, LogicX, Bitwig Studio, Ableton Live 9Suite, Celemony editor, u-he, Waves , line6 plugins, ... Hagstrom guitars, Korg Stage Piano, CI2+, apogee jam, Line6 guitarport.
Frank Funk
Prenoob

Joined: 29/07/2010 15:15:35
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@vondersulzburg

you got an answer from Jonathan yet? I dont. Also bought on october 18. One question send to technical support. Answer: quest your dealer where you bought this. Thats presonus himself. New question to sale support. No answer since maybe 2 weeks? On this point I´m a little bit...
No statement possible? Or maybe a wonder in form of a S1V2 Box in my hands?
vondersulzburg
Presonic
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Joined: 26/01/2011 20:35:43
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Nothing from Jonathan

I hope still that it arrives befor Christmas. If not I think they will give us the money back, or grant us a beta tester license.

I too wait for a german manual. Not available until now.

I send Jonathan the complete invoice.

Michael
MacBook Air OSX 10.8.4 4GB Ram 256 GB SSD + 27"Monitor, IPAD2 , StudioOne pro, Cubase 7.5, LogicX, Bitwig Studio, Ableton Live 9Suite, Celemony editor, u-he, Waves , line6 plugins, ... Hagstrom guitars, Korg Stage Piano, CI2+, apogee jam, Line6 guitarport.
Vocalpoint
Presonic

Joined: 17/10/2011 16:49:28
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Location: Calgary, AB
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vondersulzburg wrote:Nothing from Jonathan


Methinks Jonathan got a whole wack of emails after opening the floodgates

That being said - and while I appreciate the "investigation" - it continues to be very disappointing that a company takes ones cash and then cannot find a way to get the product out the door in a timely fashion....

I certainly hope that Presonus can see fit to make this right by offering some small token of compensation for having to make lots of folks wait this long.

VP
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vondersulzburg
Presonic
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Joined: 26/01/2011 20:35:43
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Hi VP

YEs it would be nice to get the "arranger" mode with the next update.
or autotranspose, or som possibilities to change the colors.

or just some loops or nice presets or aaaahhh a drummachine like cubase or logic

Michael
MacBook Air OSX 10.8.4 4GB Ram 256 GB SSD + 27"Monitor, IPAD2 , StudioOne pro, Cubase 7.5, LogicX, Bitwig Studio, Ableton Live 9Suite, Celemony editor, u-he, Waves , line6 plugins, ... Hagstrom guitars, Korg Stage Piano, CI2+, apogee jam, Line6 guitarport.
keithsyler
Presonic
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Joined: 18/08/2010 19:47:30
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Location: Sherman, TX
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Ordered mine 11/22/11 and the package came today 12/1/11.
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SkylineUK
Presonic
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Joined: 14/01/2011 17:18:03
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keithsyler wrote:Ordered mine 11/22/11 and the package came today 12/1/11.


This seems to give the lie to the earlier explanation by Presonus that 'we ran out of boxes'. This really is poor, come on where is the item I paid you for seven weeks ago?
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vondersulzburg
Presonic
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I believe they serve the actual orders and forgot about the old one, or decided 2-4 month more doesn't matter
MacBook Air OSX 10.8.4 4GB Ram 256 GB SSD + 27"Monitor, IPAD2 , StudioOne pro, Cubase 7.5, LogicX, Bitwig Studio, Ableton Live 9Suite, Celemony editor, u-he, Waves , line6 plugins, ... Hagstrom guitars, Korg Stage Piano, CI2+, apogee jam, Line6 guitarport.
SkylineUK
Presonic
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Joined: 14/01/2011 17:18:03
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Come on Presonus, just put a posting here for heaven's sake.

This is very poor. It seems all US orders are fulfilled immediately and the rest of us just have to stew without even a word of explanation or apology.
Intel Sandy Bridge i7 2600 @ 3.4GHz, 4 cores, 8 threads, 16GB RAM 1TB RAID storage.
Windows 7 Home Premium 64 bit.
Presonus Studio One 2 Professional 2.6.1
Sonar X3d
Audio interface: RME HDSPe AIO
MIDI interface: M-Audio Midisport 4x4 Anniversary
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vondersulzburg
Presonic
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Joined: 26/01/2011 20:35:43
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I had a support request only two week without response

Jonathan please some rough information. The developers are here in Europe

MacBook Air OSX 10.8.4 4GB Ram 256 GB SSD + 27"Monitor, IPAD2 , StudioOne pro, Cubase 7.5, LogicX, Bitwig Studio, Ableton Live 9Suite, Celemony editor, u-he, Waves , line6 plugins, ... Hagstrom guitars, Korg Stage Piano, CI2+, apogee jam, Line6 guitarport.
Frank Funk
Prenoob

Joined: 29/07/2010 15:15:35
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Hmm...

The boxes of the US orders are shipped? It look´s like. Thomann.de sell the S1V2 online and offer the boxes "ready to ship"? It looks like. But we direct buyer dont get our PAYED! boxes? And no statement of PreSonus?

WHAT THE %&§$ PRESONUS?

Please give me my, more payed, money for the hardcopy back.
vondersulzburg
Presonic
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Joined: 26/01/2011 20:35:43
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I think this with the money back would be a fair deal after such along time.

Yes thomann and other german reseler having the box at stock. Maybe a delivery from them could be possible.

But honestly prefer in the meantime the money back solution.

I know downloaded everything and it works quit good with dsl 16000 and I do have no more need to get the physical paxkage.

Jonathan what is possible ??.?.?.

This message was edited 1 time. Last update was at 03/12/2011 23:32:33

MacBook Air OSX 10.8.4 4GB Ram 256 GB SSD + 27"Monitor, IPAD2 , StudioOne pro, Cubase 7.5, LogicX, Bitwig Studio, Ableton Live 9Suite, Celemony editor, u-he, Waves , line6 plugins, ... Hagstrom guitars, Korg Stage Piano, CI2+, apogee jam, Line6 guitarport.
MR4Y
Presonoid

Joined: 23/10/2011 08:44:32
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vondersulzburg wrote:I believe they serve the actual orders and forgot about the old one, or decided 2-4 month more doesn't matter


That reminds me of a actual isue that's happening in Carl Thompson's forums. They decided to make a list of people that were waiting for their custom basses(which generally take 2/3 years to get finished, since they're made by hand.). People that bought them recently we're receiving their instruments, but there was one guy that had placed his order since 2003 and hasn't received his bass yet.
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How can anyone call something so divisive a community?
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LilCthulhu
Prenoob
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Joined: 29/07/2011 18:52:38
Messages: 64
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Got my package today, worth mentionning some positive outcome... Hold still !!!
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Studio One v2 Pro;
 
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