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skinfrakki
Presonic
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Joined: 19/10/2010 15:24:15
Messages: 272
Location: Princeton, ME
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I have submitted a ticket to technical support, 79178, and it hasn't been looked at for six days. It's not even open. The tech support line doesn't answer again
(2)StudioLive 16.4.2, Phonic Helix 24, Teacc X3 MKII, StudioOne Pro 2, (2) Crown XTi 4000, (2) Crown XTi 2000, (2) Crown XTi 1000, (4) JBL JRX 125, (4) JBL JRX 118S, (4) JBL JRX 112m, (2) JBL JRX 115, EV ELX115P mains, EV EXP 118P subs, iMac 27 i5, Mac Book Pro, Dell Precision M6300, OS X 10.7.2, Windows 7 64
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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Sent your number to my contact. Should have some movement shortly.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
wjsibilia
Prenoob
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Joined: 12/04/2012 20:06:59
Messages: 3
Location: Cranston, RI
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I seem to be in the same boat. Submitted a ticket 5 days ago (Request #79425) and it's still "Awaiting assignment to a help desk operator." Is tech support really backed up?
Studiolive 16.4.2 | JBL JRX125 | Yorkville LS808 | QSC K 12 | Crown Xti 4000, XS 700, XLS 602D, QSC RMX 2450
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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They are very backed up.

I will try to get your number to my contact and see what can be done.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
donhill3rd
Presonic
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Joined: 02/03/2011 00:17:57
Messages: 133
Location: Valdosta, Ga.
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Monolithent wrote:They are very backed up.

I will try to get your number to my contact and see what can be done.


Sure hope the "backup" is from all the new stuff getting worked on......
2012 Mac Mini Kingston hyperX 3k SSD- WD Caviar Black HDD -16gb DDR3-OSX Mavericks StudioOne
Studiolive 16.4.2
Ipad2 16gig wifi
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wjsibilia
Prenoob
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Joined: 12/04/2012 20:06:59
Messages: 3
Location: Cranston, RI
Offline

Thanks, Mono!
Studiolive 16.4.2 | JBL JRX125 | Yorkville LS808 | QSC K 12 | Crown Xti 4000, XS 700, XLS 602D, QSC RMX 2450
Monolithent
Supreme Baconator
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
Offline

No problem at all. Sent it of yesterday. Won't see anything on it til at least Monday though.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
Jason.Harris
Presonoid

Joined: 01/10/2010 16:19:09
Messages: 1649
Location: Baton Rouge, LA
Offline

My apologies, Gentlemen.

We have been experiencing an extremely high call volume and also a large number of email tickets. We are working through them as quickly as possible, while preserving the high level of individual customer service that each of our users deserves.

Trust that we will get to your issues and take care of them as quickly as possible.

Cheers,

Jason

 
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