Studio live 16.0.2 no input audio

Hey,

I have the studio live 16.0.2 and I have been using it hassle free for about 7 months. All of a sudden the XLR inputs are not picking up any audio, the firewire works fine out of the channel but if I plug a microphone in (phantom power or not) it doesn't work. If I leave it for a day or two it will work once i switch it on, then when i turn on the computer the audio cuts off from the XLR and does not come back?!

All cables and microphones have been tested and are working fine.

All firmware and software is up to day and has been restored a number of times.
Running Windows 7 64bit Ultimate

Can anyone help? I have had no response from Technical support and being in Australia can't send it anywhere to get fixed.

Any answers appreciated.

Just out of curiosity, and because nearly every one of us has been bitten by it, are the firewire returns shut off??

Yes they are, that has caught me out before.

Its weird, I can see the audio coming through from the microphone, but as soon as the computer is on or firewire connected it cuts it off.

Try backing up your scenes and flashing e firmware. Something may be out of whack.

When you say 'flashing e firmware' you just mean restoring the firmware update on the console right?

There's actually a bit of a spectrum for flashing firmware.

Lowest and where I'd recommend starting with be clicking factory refresh in UC.

Middle road is a force flash by pressing ctrl+alt while clicking check firmware.

Highest is a full removal of UC, fresh download and install, then force flash or factory refresh using steps above.

I've not had to do a force flash myself since the factory refresh was introduced so it may not work anymore.

Just tried all of those, still now luck, it plays everything out of it perfectly. Just doesn't pick up any audio through it. Any other ideas? Tech support still hasn't responded to my emails or phone calls....

Neil, would you be kind enough to drop your tech support request number?

I'll see if I can get you a response.

Request #79029

Much appreciated.

Sending the email now.

You should have a response in the morning.

Message sent.

They haven't let me down yet. No reason for em to start now.

Gave em a rundown on what we've done so far as well. Might save a few minutes.

Thanks mate, I am a full time voice over artist and producer, so not being able to record is costly ha ha.

Got a message this morning from my connection saying you solved it yourself. May I ask what fixed it?

Umm
I'm not sure what you mean, I have not been contacted and I still have the same problem?! What??

We may have had our signals crossed. I'll re-engage in the morning.