Drivers not working

Yet another problem with my 44vsl i bought a few weeks ago

it was running fine for the past few weeks and now when i turn it on my pc says
audiobox vsl driver did not install properly would you like to retry?

so i retry the it says "could not be initialized please check hardware."

ive reinstalled the drivers from the site and my disk each several times and nothing has worked,

i can hear sound when my mixer knob is all the way to input but thats it.

please help, im seriously regretting this purchase

Hi dmbb1239

Can you give us some more info about your system? I assume that this error message is in Studio One, is this correct? Do you have the AudioBox plugged into a USB 3.0 port? if so you'll want to remove it and connect it to a USB 2.0 port.

yes error message is in studio one
its plugged into a 2.0 port

i have already called for tech support and talked for over an hour with no results and was told i would be notified when the problem was solved but it has been 4 days

i would like to know if i can get a refund for this device that cost $300 and does not work?

when i called i spoke with Dominic Bazile

my usb sync light is not working i just bought this yesterday any suggestions on how too get it too blink

jamesshepherd wrote:my usb sync light is not working i just bought this yesterday any suggestions on how too get it too blink

It blinks red/blue when you don't have a proper USB connection. It's supposed to be on solid blue.

Have you installed the drivers? Correctly? What type of computer and operating system version?

im using hp i installed everything correctly on my windows 7 hp pc it was working and now its not