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Drivers not working
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dmbb1239
Prenoob

Joined: 26/01/2012 03:46:55
Messages: 7
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Yet another problem with my 44vsl i bought a few weeks ago

it was running fine for the past few weeks and now when i turn it on my pc says
audiobox vsl driver did not install properly would you like to retry?

so i retry the it says "could not be initialized please check hardware."

ive reinstalled the drivers from the site and my disk each several times and nothing has worked,

i can hear sound when my mixer knob is all the way to input but thats it.

please help, im seriously regretting this purchase
jjones
Presonus Employee
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Joined: 06/10/2010 19:39:05
Messages: 68
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Hi dmbb1239

Can you give us some more info about your system? I assume that this error message is in Studio One, is this correct? Do you have the AudioBox plugged into a USB 3.0 port? if so you'll want to remove it and connect it to a USB 2.0 port.
John Jones
Testing
dmbb1239
Prenoob

Joined: 26/01/2012 03:46:55
Messages: 7
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yes error message is in studio one
its plugged into a 2.0 port

i have already called for tech support and talked for over an hour with no results and was told i would be notified when the problem was solved but it has been 4 days

i would like to know if i can get a refund for this device that cost $300 and does not work?

when i called i spoke with Dominic Bazile
jamesshepherd
Prenoob

Joined: 16/02/2012 22:08:24
Messages: 2
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my usb sync light is not working i just bought this yesterday any suggestions on how too get it too blink
MikeRivers
Presonoid
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Joined: 28/07/2010 15:44:52
Messages: 2247
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jamesshepherd wrote:my usb sync light is not working i just bought this yesterday any suggestions on how too get it too blink


It blinks red/blue when you don't have a proper USB connection. It's supposed to be on solid blue.

Have you installed the drivers? Correctly? What type of computer and operating system version?
Visit http://mikeriversaudio.wordpress.com for some useful audio info
"It's much easier to look for a magic solution than it is to adapt to reality." - Allan Sloan
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jamesshepherd
Prenoob

Joined: 16/02/2012 22:08:24
Messages: 2
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im using hp i installed everything correctly on my windows 7 hp pc it was working and now its not
 
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