image description


New Universal Control 1.5.3 does not install right on Win 7 64 bit
  Forum Index » 16.4.2 
Author
Message
duselton
Prenoob

Joined: 20/05/2011 07:57:50
Messages: 10
Offline

Says DLL's missing.....left message but no call back. I just moved to PC and tried to install this as part of it....am I the only one with this issue? Brand New Laptop Win 7 premium
moshenuri
Prenoob

Joined: 25/10/2011 02:03:56
Messages: 8
Offline

same with my pc. WIN7 Ultimate. "DLLs not found"
duselton
Prenoob

Joined: 20/05/2011 07:57:50
Messages: 10
Offline

Kind of sucks that I sold my Mac, got a tablet PC so I could swivel the screen towards me more when gigging and now I cannot load the damn software. Unless this is resolved, I basically cannot use it this weekend.....and that will really suck...
moshenuri
Prenoob

Joined: 25/10/2011 02:03:56
Messages: 8
Offline

Problem solved.

Uninstall uc1.5.3. Reinstall 1.5.2.
See that 1.5.2 works with the mixer.
Turn off the mixer and install 1.5.3 without uninstalling 1.5.2.
Restart your computer, turn on the mixer and open UC.

Worked for me.
Good luck...

This message was edited 1 time. Last update was at 20/01/2012 01:56:17

Miltondavis
Presonic

Joined: 27/01/2011 20:23:03
Messages: 225
Location: Arroyo Grande, CA
Offline

@moshenuri:
Thank you a thousand times. I do computing for a living and I am sure I would have eventually figured out the issue, but your efforts saved me a HUGE amount of time and troubleshooting. My system is also Win7 64 bit. I upgraded directly from UC V1.2 to V1.5.3 and I had the same symptoms that you did. Your cure worked perfectly. Interestingly, I also upgraded a Win XP 32 bit machine from UC V1.2 to V1.5.3 direclty with no troubles at all.

For Jason and/or any other Presonus monitors: this appears to be a very reproducable installation issue. Not a huge deal, but it should probably be noted in release notes, etc.

Regards,
Milton Davis
[WWW]
arnoldsq
Presonic
[Avatar]
Joined: 19/09/2011 21:21:48
Messages: 151
Location: Rapid City, SD
Offline

that dll error is usually due to skiping the step to disconnect your device and close universal control before starting the install.
[WWW]
RichStudio
Prenoob

Joined: 22/05/2011 18:40:41
Messages: 25
Offline

@ arnoldsq, nope. I did the install with correct procedure. Seems to be a Win7 64bit bug. Installed fine on my XP Pro machine.
arnoldsq
Presonic
[Avatar]
Joined: 19/09/2011 21:21:48
Messages: 151
Location: Rapid City, SD
Offline

strange im running win7 64 ultimate and upgraded no problem.
[WWW]
Miltondavis
Presonic

Joined: 27/01/2011 20:23:03
Messages: 225
Location: Arroyo Grande, CA
Offline

This all goes a little deeper. I'm starting a new thread on this subject in the SL technical support area. I'll also be opening a tech support ticket next week.

Regards,
Milton Davis
[WWW]
t_reinhard
Prenoob

Joined: 20/01/2012 08:01:23
Messages: 2
Offline

Hi @ll,
i have the same problem.

I can't try the Solution with the 1.5.2 UC Version, because I don't have this Version and I found no Downloadlink.

If somone can give me the Version, please contact me over PM?

@Presonus, please fix this Install isue.

This message was edited 1 time. Last update was at 20/01/2012 08:15:48

duselton
Prenoob

Joined: 20/05/2011 07:57:50
Messages: 10
Offline

First off, thanks for all the great feedback.

One thing I noticed in the proposed solution is that it assumes I had an earlier version on my machine. Maybe part of my problem is that it is going on a brand new laptap and I was trying to install 1.5.3 as the only version.

It is late and I am tired so I will try it tomorrow.

To the guys who said he does not know where that older version is, it is still in the downloads area.

jjones
Presonus Employee
[Avatar]

Joined: 06/10/2010 19:39:05
Messages: 68
Offline

Miltondavis wrote:@moshenuri:
Thank you a thousand times. I do computing for a living and I am sure I would have eventually figured out the issue, but your efforts saved me a HUGE amount of time and troubleshooting. My system is also Win7 64 bit. I upgraded directly from UC V1.2 to V1.5.3 and I had the same symptoms that you did. Your cure worked perfectly. Interestingly, I also upgraded a Win XP 32 bit machine from UC V1.2 to V1.5.3 direclty with no troubles at all.

For Jason and/or any other Presonus monitors: this appears to be a very reproducable installation issue. Not a huge deal, but it should probably be noted in release notes, etc.

Regards,
Milton Davis


Hi guys, we just added this in the release notes and are currently working on a fix for this. Please check back to the website for the latest driver updates. We apologize for the inconvenience.

Thanks!
t_reinhard
Prenoob

Joined: 20/01/2012 08:01:23
Messages: 2
Offline

Hi @ll,
the Workaround from moshenuri is the solution.
now it works with my 24-4-2.

thx.

a nice weekend to everybody.

This message was edited 1 time. Last update was at 20/01/2012 16:22:35

moshenuri
Prenoob

Joined: 25/10/2011 02:03:56
Messages: 8
Offline

Hi All,

Im happy that my "combination" helped you..
It was very late at night here in Israel untill i figure out how to fix it before my next gig (in the morning!!!).

All the best
Moshe

This message was edited 1 time. Last update was at 20/01/2012 20:45:37

kevinr6969
Prenoob
[Avatar]

Joined: 12/05/2011 16:54:13
Messages: 62
Location: Indinapolis, IN.
Offline

I am in the same boat here. Can't seem to get the windows to work. Can you put 1.5.2 version back up so we can re install it if you can't ge this bug fixed here. I need my laptop
Live/Home:
SL16.4.2
SL16.0.2
Firestudio Mobile
Furman P-1800
Presonus Blue Tube mic Pre (for Bass and Acoustic Guitar)
HP DV6000 (Stripped down)
3gig Ram
Windows 7 Ultimate 64 bit
Macbook Pro 15"
Capture 2
Studio One 2 Producer (Home, and Live Rig)
JBL PRX615M High/Mid/Mon
JBL PRX618XFL Subs
JBL PRX612M Side fill Monitors
Shure In-ears (Wireless and Wired)
Shure Mics
AKG Mics
Monster Cable

[WWW]
 
Forum Index » 16.4.2
Go to: