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16.4.2 hic up
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bvandy
Prenoob
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Joined: 02/01/2012 00:10:32
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Hello everyone,

Mac Book Pro loaded
OS Lion

I've had my SL now for around 4 months. Until recently, loved it. I am experiencing some major problems and I am currently discussing them with tech support. I have searched the knowledge base and found similar problems to what I am experiencing but the suggestions offered do not remedy my problem. So I thought that maybe I should throw my situation out here and hope to get some advice.

Just recently my board (on start up) freezes. The GR meter stays maxed out and I can not process audio through on any channel and at the same time I can not monitor audio from my Mac on the 2 Track In channels ( 17-18 ).

Now for a quick minute, after cycling power many times the boot process would complete and the GR meter would release and all was well....for like a half an hour...and then the board would freeze up with the Master Level meters locking up (with a click in my speakers) and all audio stopping. But now it just freezes on start up or reboot and the GR meters stay maxed with no audio being processed in or out, with or without the Mac attached via firewire.

I have uninstalled and re-installed to the newest version of UC and re flashed firmware (150a build 181) to try and resolve the issue. To make things worse, now not even multiple reboots will resolve the issue of the "FREEZE" for even a small amount of time. The unit just freezes and the GR meters stay maxed with no audio in, out, or through.

Any insight or suggestions are appreciated until support just acknowledges that there are going to be a few lemons in every batch.

Thanks in advance,

Vandy
Monolithent
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Joined: 28/07/2010 18:47:25
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Is this in standalone or connected to a computer or both?

Try cycling the Firewire link ID from 0 to 1 to 0 and see if that unlocks it. Make sure your amps/speakers are turned all the way down!!

If that doesn't do it my head tells me you may have something wrong with the DSP chip. In which case Tech support will want you to send it back for repair.

This message was edited 1 time. Last update was at 06/01/2012 07:42:27

http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
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bvandy
Prenoob
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Joined: 02/01/2012 00:10:32
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Thanks for jumping in M. I have tried to adjust the Link ID and the adjustment provided no resolve. It seems to me that the system is stopping at a a certain point in its boot sequence. I have always noticed ( since unpacking the unit new ) the GR meter would light up to max and then release once the boot sequence had completed. Now to me it seems that the boot sequence is hanging at that point where the GR meters usually release.

You know what I mean?
Monolithent
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Yeah, I understand. I gotta agree with Tech Support. You seem to have received a lemon.

I will all but guarantee it'll have to go back for a repair of the DSP chip or a homestation reflash (which only Presonus can do) based on what I'm reading.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
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stroud college
Presonic
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Joined: 02/09/2010 16:03:46
Messages: 392
Location: Gloucestershire, UK
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I don't think that this is your issue here, but this also happened to us.

I solved this on ours by making sure that the mac and then the16:4:2s were turned on in that sequence. After turning on the mac, we wait about 30 sec to make sure it has finished any background tasks (check to see if any processes are still initialising), then turn on the master mixer (wait untill it is fully started), then turn on the slave mixer.

It might be worth trying different turn on sequence and check that the mac is not running some background apps that are holding up the mixer communicating with the processor.
http://www.stroud.ac.uk/index.aspx

Music studio:
. 20 x iMac 22" 3.06Ghz 4G RAM, OSX 10.6.3.
. 20 x Faderport, Firestudio Mobile, DT100, Oxygen 25.
. 20 x Studio One Pro 2 , Cubase 6, Logic Pro 9.

Recording Studio:
. 2 x StudioLive 16.4.2 linked.
. iMac 22" 3.06Ghz 4G RAM, OSX 10.6.3.
. Studio One Pro 2 , Cubase 6, Logic Pro 9.
. Recorders: Alesis HD24, Tascam CD-RW900SL
. Compressors: TC Electronic C300 x 2, Behringer MDX2000
. Reverbs: Lexicon MX2000, TC Electronic M350 x 2, Alesis Midiverb4 x 2, Alesis Microverb, Behringer DSP2024
. Graphics: DBX 231 x 2
. Monitors: KRK VXT4, Tannoy Reveal 6D.

Music classroom 1:
. 20 x iMac 22" 3.06Ghz 4G RAM, OSX 10.6.3.
. 20 x Faderport, Firestudio Mobile, DT100, Oxygen 25.
. 20 x Studio One Pro 2 , Cubase 6, Logic Pro 9.

Music classroom 2:
. 20 x iMac 22" 3.06Ghz 8G RAM, OSX 10.7.4.
. 20 x Faderport, Firestudio Mobile, DT100, Oxygen 25.
. 20 x Studio One Pro 2 , Cubase 6, Logic Pro 9.
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Monolithent
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I agree with Stroud if it only does this when plugged in. Standalone is a different animal altogether.

Could you let us know if ti does this while connected or standalone? That might help us help you further.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
bvandy
Prenoob
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Joined: 02/01/2012 00:10:32
Messages: 52
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Thanks for the feedback. I tried the above with no resolve. The unit freezes mid boot as a standalone and when it is fire wired to my Mac. Thanks guys for jumping in. The good news is that the PreSonus Team is granting me a return and repair after analyzing the issue. I have to thank them also for their prompt customer care. I truly love this board and will miss her while she is gone.

Thanks everyone,

Vandy
Monolithent
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Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
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They'll get you squared away. They always do.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
loujudson
Prenoob
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Joined: 03/01/2012 20:37:46
Messages: 66
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Sad to read thsi thread. and very g;ad I'm buying mine fro Sweetwater who will stand behind it as well!
Pro Tools since 1995. Mac only same time.
Live sound since 1971, in Marin County California.
New to digital live mixing and loving it!
bvandy
Prenoob
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Joined: 02/01/2012 00:10:32
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Well I sent her back for tech support to take a look see. I sent it off and it was back in a few days with a positive bill of health. It worked for them.

I got it back and unpacked it to hook up. It was working fine for a few sessions and then instead of looking up at start up it started to do it as I was processing audio through it, which through a spike to my monitors, Needless to say my monitors did not like it at all.

So I have to believe that there is a communication issue between my Mac Book Pro and the board. Because I know that the Tech Crew at PreSonus would have found a problem if one did indeed to exist in the board itself.

When it locked up during an audio play back I decided to look into the audio settings to see what was going on there when the problem began. I did find that changing the sample rate in the Mac's audio settings for the PreSonus did unlock the board. So I thought I would leave the settings at 44.1kHz to see if that would help keep the board from locking up again.

Unfortunately it didn't. A little more than a minute into playing back an audio file in iTunes through the 2 Track in (Channel 17 & 1 the board locked with the meter lights fully clipped and the fat channel lights in odd configurations and sending another huge spike to my playback monitors. OUCH.

I went back into the mac audio settings for the board and changed the sample rate back to 48 kHz to see if it would unlock the board again. It did. HMMMM

I wonder if there is a communication conflict or problem of some kind in the D/A and A/D converters??? Or maybe a firewire conflict. If you have an opinion or advice, please send it my way.

gpandolfo
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Joined: 26/02/2012 22:27:21
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I just purchased a SL 16.4.2 and I am having a similar problem; during operation a loud noise occurs and the audio signal stops. I re-boot, the GR light is maxed during startup and then it will work properly for 10-15 minutes and then re-occur. I am just inside my 30 return window so tomorrow that is my intent. Seems like there is a mfg. defect and will be very reluctant to purchase another one. Seemed like a great board for the money; don't know next move?
Monolithent
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It will most likely be fine.

You have to understand that most people who don't have any problems never say anything in here (except folks like me of course). Then take that number and combine it with the number of StudioLives that are out there it becomes a really small likelyhood there'll be a problem.

I'd say give it a shot and then if you have a problem with the new one give it more thought on whether or not to go a different direction.
http://support.presonus.com

Tallest guy in the Mod Squad with all his hair still on his head.

No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.

My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.

StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS,, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19" Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist
[Yahoo!]
bvandy
Prenoob
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Joined: 02/01/2012 00:10:32
Messages: 52
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gpandolfo wrote:I just purchased a SL 16.4.2 and I am having a similar problem; during operation a loud noise occurs and the audio signal stops. I re-boot, the GR light is maxed during startup and then it will work properly for 10-15 minutes and then re-occur. I am just inside my 30 return window so tomorrow that is my intent. Seems like there is a mfg. defect and will be very reluctant to purchase another one. Seemed like a great board for the money; don't know next move?


Sorry you are dealing with this issue but I wouldn't give up on the board totally. It is frustrating I know, i've been dealing with for awhile now. Iwould definetly take it back for a new one and see if the new board functions properly. It is a great product and a company that cares for their customers.

Let me ask you a question sense we both are experiencing the same issue. Do you notice this happening when you playing audio back from ITunes or other media players? Or is it happening for you while recording and playing back from the DAW you are using? Or both?

Also, if you're using a Mac you can go to the audio settings & change the sample rate; doing this for some reason will unlock the board and release you GR level. I'm not sure if it will do the same on a Windows platform.

This message was edited 1 time. Last update was at 27/02/2012 13:41:46

gpandolfo
Prenoob

Joined: 26/02/2012 22:27:21
Messages: 2
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The problem occurs when I have my Korg DR1 or Rolland e-drum kit playing through it. I just set up a Mac Pro to record and the problem did not occur during that process. I also used a song-mode from the drum kit to test recording. I have to act quickly to return this unit due to 30 day return policy. I bought this unit hoping to have a good solution for live play and recording. I already had an adequate solution for live play. I may look into another recording solution and bag the idea of having a board for both. I can't afford to have any unreliable equipment. I appreciate your reply.
bvandy
Prenoob
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Joined: 02/01/2012 00:10:32
Messages: 52
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I'm not a tech but I think there may be a firmware issue for the Mac code. Everyone that I have heard of having this issue is on a Mac platform. I didn't have a problem what so ever with this board until I updated my firmware as of 150a build 181. It continued on build 184, which provided the necessary code for SL Remote for the IPad. If anyone reads this please let me know if you have seen this issue re-accuring on the forum.

Thanks again to all,

Vandy



This message was edited 2 times. Last update was at 27/02/2012 18:59:53

 
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