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Have you received your v2 Physical Retail Package yet?
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Vocalpoint
Presonic

Joined: 17/10/2011 16:49:28
Messages: 192
Location: Calgary, AB
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Ok - now that the hubbub of the v2 launch is finally subsiding a wee bit - for those of you who ordered the physical upgrade package - have you received yours yet?

I am in Canada and ordered on Oct 30. While I am a generally a patient guy - I would have thought maybe a week or 10 days....but now I am getting a wee bit concerned.

Was there a tracking number? Anyone get one?

Comments?

Cheers,

VP
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vondersulzburg
Presonic
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Joined: 26/01/2011 20:35:43
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Location: Deutschland
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I have the same problem. Not arrived yet.

I have a support request running with no answer until now. I asked them if I can get my money back
MacBook Air OSX 10.8.4 4GB Ram 256 GB SSD + 27"Monitor, IPAD2 , StudioOne pro, Cubase 7.5, LogicX, Bitwig Studio, Ableton Live 9Suite, Celemony editor, u-he, Waves , line6 plugins, ... Hagstrom guitars, Korg Stage Piano, CI2+, apogee jam, Line6 guitarport.
Vocalpoint
Presonic

Joined: 17/10/2011 16:49:28
Messages: 192
Location: Calgary, AB
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vondersulzburg wrote:I have the same problem. Not arrived yet.

I have a support request running with no answer until now. I asked them if I can get my money back


Well...I am not at the "getting money back" stage just yet - but sending a box from Louisiana to Alberta via Fedex should be a 12-48 hour thing at best....unless 'free shipping' really means 6 weeks of 4th class ground mail I am hoping this is not the case.

Thing is - some folks were getting theirs on Nov 2 - which is now causing me some concern....

Would be nice for Presonus to chime in here and let the gang know where we are at with shipping product.

VP
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JIM683
Prenoob

Joined: 04/08/2010 22:14:03
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I received mine last week. I live in Arkansas and ordered about a week after v2 was released
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Vocalpoint
Presonic

Joined: 17/10/2011 16:49:28
Messages: 192
Location: Calgary, AB
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JIM683 wrote:I received mine last week. I live in Arkansas and ordered about a week after v2 was released


Jim,

Thanks. I guess I will just have to wait it out (like I have a choice!)

Cheers,

VP
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Toth
Presonoid
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Joined: 02/09/2011 04:33:17
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FedEx delivers in Aleberta by sleddog team so you'll have to be patient.
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SkylineUK
Presonic
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Joined: 14/01/2011 17:18:03
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Location: Warwickshire, UK
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Nothing here in the UK yet - 4 weeks later...
Can Presonus please confirm they are in fact shipped, because I think four weeks is plenty of time even if the thing was sent 'surface mail' (which I don't think exists any more).
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srfproductions
Prenoob
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Joined: 26/10/2011 18:14:19
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Location: SouthEast USA
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For what it is worth, with international shipping (unless sent FedEx or UPS) packages can be held up in customs as long as they want to take to process the package and get it to the local postal service for delivery. I have seen international order (that would only take 5-7 days - once shipped - via FedEx or UPS), take 4-6 weeks postal. Now that holiday seasons are upon us, more packages are going to be shipping and the FedEx and UPS packages will take priority in customs, so it may be a situation of waiting 4-6 weeks for customs. And yes, that is even on packages coming from the US to Canada (as crazy as that is). I only know this because I work in the audio industry and before that, spent 3 year working for FedEx. No worries though, Presonus is a group of great people, and you can rest assured that even though there might be hang ups in customs/shipping, they will get you the best DAW available asap.

Hope that helps ease some here for you. I know the anticipation is brutal - I can't wait to get my upgrade in.
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vondersulzburg
Presonic
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Joined: 26/01/2011 20:35:43
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Location: Deutschland
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I got the info from support, that with 2.03 (comeing soon) the German manual will be deliverd.
Perhaps thy wait with the physical pack until the manuals are ready.

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acatcalledanarchy
Prenoob
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Joined: 10/06/2011 12:36:31
Messages: 66
Location: Guernsey, Channel Islands
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Hi guys

I had the exact same query so I emailed Presonus and got the following reply..

Hi,

Due to a high volume of orders when we launched Studio One on Oct 18th we ran out of boxes and are waiting for more. Hopefully we can ship your order within the next 2 weeks.

Sorry for the inconvenience.


I hope this enlightens similarly frustrated peeps!

Peace, love and flowers as always

A Cat Called Anarchy
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SkylineUK
Presonic
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Joined: 14/01/2011 17:18:03
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Location: Warwickshire, UK
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Thanks for that acat, I'll relax.
The post above is interesting, i.e. that a new manual could be forthcoming - not only is some of the current one out of date but page numbers would be nice, as that would make the index work!
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BoSchafers
Presonic
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Joined: 28/07/2010 17:31:50
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Location: Perth, Western Australia
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Guys the latest version of everything is always in your account ready for download.

The boxes are gonna be out of date, pretty much a waste of wood pulp.

Download now and be fulfilled
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DonaldLang
Prenoob

Joined: 29/09/2010 11:39:35
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Yip no show here in the UK either. I did the download but it blew my bandwidth allowance and cost me an extra £10.00

I am also wondering if we are going to get crucified by the customs import duty when it eventually arrives.

DL
hendrik84
Presonic
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Joined: 03/11/2011 02:51:05
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BoSchafers wrote:Guys the latest version of everything is always in your account ready for download.

The boxes are gonna be out of date, pretty much a waste of wood pulp.

Download now and be fulfilled


"If you elect to purchase the physical package, as well, you will receive the Studio One Professional box, complete with all four DVDs of instruments, loops, and other bonus content; a printed Quick Start Guide; a Key Command Reference Card; and a Studio One sticker sheet."
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Presonoid

Joined: 23/10/2011 08:44:32
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Ok, you're worried about customs holding your product? Here UPS and FeDex or any other international courier deliver service charge you taxes at your doorstep. If you don't pay them, they don't give your package.
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