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16.4.2 FROZEN..
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TroyL
Prenoob

Joined: 24/04/2011 03:25:35
Messages: 20
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So it's my turn... I go to powerup my 16.4.2 tonight at rehearsal (it's our iem desk) and the SL freezes on the start up blue screen. No lights, LEDs, meters or anything works. Only seeing the blue screen and getting no audio.

No computers or FireWire were involved. And no amount of restarting the SL would solve it. Everytime I turned on the SL it returned to the same frozen blue screen. Please do not try and tell me dirty power as every other piece of gear was fine and we've been in this room for years without any issue.

So I'll call rode tomorrow, the guys who bring this stuff into Australia and hope they get it sorted quickly. The store I work at (and where I bought it) has had 2 of the 3 they've sold, including mine come back with an issue.

Meanwhile, if anyone from presonus wants to reach out to me they can via I_got_zackleys AT hotmail DOT com. I'm not going to do the online ticket thing when I know I'll just have to send it away anyway. But if you have any clues as to why this happened I'm all ears.

I'm kinda frustrated that there isn't a way to reset the desk manually. Like a cntrl/alt/delete thing. Why wouldn't they do that. Hrmmm.

Maybe it's time for that LS9 I've been dreaming about..
Jason.Harris
Presonoid

Joined: 01/10/2010 16:19:09
Messages: 1649
Location: Baton Rouge, LA
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TroyL,

I'm sorry that your experience so far has not been a good one. The guys at Rode are proper gentlemen and will get you sorted out. I'm not sure why this happened, but it sounds like some sort of power supply or capacitor failure. Again, the guys at Rode are your best bet and should get you sorted quickly. If you have any trouble getting things taken care of, let me know and I'll talk with our Director of International Sales and see what can be done from here!

Every device in the world has a certain failure percentage, from cars and bicycles to toasters and electric drills. We hate to see anyone's board fail, but give us the opportunity and we'll make things right for you!

Cheers,

Jason

TroyL
Prenoob

Joined: 24/04/2011 03:25:35
Messages: 20
Offline

Thanks Jason,

My desk is on it's way to Rode. They tell me that it could be one of two circuit boards. One is on backorder with you guys and the other they have in stock. So I have a 50% chance of it being sorted quickly or having to wait a long while.

And to add to my now loss of confidence, they tell me they've seen this problem before and they also have desks there waiting on parts to fix them? I dont know if the SL is for me. I'm using it for iem and I just can't afford backups so if it's reliability is shaky then I'll move on.

Please don't tell me how low the failure rate is on these. Of course you will say that. It's your job.

Also, the fact that they are just swapping out circuit boards instead of repairing the one that's in there already?!? Just how cheap are the parts being used that theyll just straight up swap it with a new board? And what's to say the replaced board won't eventually have a melt down too?

And for the record, I feel the fool. It was just last week I was singing the praises of the SL as I was selling one to a customer at work.

Sorry for the bad vibe. I needed to get this off my chest. I think I'll be moving to an LS9 and selling the SL when I get it back.
roblof
Presonoid
[Avatar]

Joined: 12/04/2011 21:33:08
Messages: 1297
Location: Sweden
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Also, the fact that they are just swapping out circuit boards instead of repairing the one that's in there already?!? Just how cheap are the parts being used that theyll just straight up swap it with a new board? And what's to say the replaced board won't eventually have a melt down too?


It is common practice in the industries today to just swap the cards since it's more expensive with fault finding and replacement of components that have to be in stock and available at the repair station.

Today a mechanical crack in some eight layer circuit board is next to impossible to repair/troubleshoot due to the complexity and mechanical constraints....

I'd guess that the mfg.cost of the i.e. lcd-controller is around $10 in large quantities. Compare that to labor work per hour...
Instead they utilize replacement cards from the factory and these cards are then sent back to the factory for faultfinding/logistics.

I remember back in the 80's when I repaired radio/tv-stuff in a shop that even then TV-sets were becoming more and more serviceable using replacement cards.

This message was edited 1 time. Last update was at 16/07/2011 20:54:57

Behringer x32 with Dante, x32-rack, s16 stagebox, p16 monitor system, StudioLive 24, FirePod 10, Alesis HD24, M-Audio FastTrack Pro, Studio One Pro v2, NI Komplete 5-8 Ultimate, Cubase 4, Ableton Live 8 Suite, Reaper 4, misc Line6 gear/software, True Temperament Frets on basses and guitars, Korg Kronos, Roland vk-7, Yamaha 02r.....
ts-12
Prenoob

Joined: 14/06/2011 05:31:13
Messages: 57
Location: MA
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about blue screens at boot up in digital audio instruments/equipment.

I kinda found an unofficial dirty way, with a friend, that surprisingly worked, every time, with this kind of problem.

first it was with one of my frined's yamaha psr-2000.
doesn't boot up, just blue screen, even diagnostic mode doesn't work.
I took it apart, disconnected all the circuit board wires. let it sit for few seconds. than reconnected everything. turned on the keyboard and everything works! and all the settings/preferences aren't gone.

later I met other exact situations like this with other keyboards.
did the same thing, worked again.
(KORG M3, Yamaha PSR-2000, ROLAND em-2000, to name a few)

My guess would be that it's internal firmware/software glitching, and when disconnecting the circuit boards it resets the software.


don't know if it will work with StudioLive, but it is sure worth the try.

Good Luck!

This message was edited 1 time. Last update was at 17/07/2011 06:01:18

(Cubase 6)
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Crown, Carvin, Mackie, amps




TroyL
Prenoob

Joined: 24/04/2011 03:25:35
Messages: 20
Offline

So I got the desk back. Yeah, the screen doesn't freeze on startup but NOW NOTHING ELSE WORKS. No lights. Nothing. Just a screen that works. Can't select channels. Nothing.

I literally pulled it out of the box at work, plugged it in and turned it on. DOA. Now I have to send it back to rode again. Fuck this.

Presonus, you will be receiving a credit request from rode for this desk. I hope you act as "proper gentleman" and give the credit. You've lost a customer. Deal with it. Ive been told you don't like to give credit for faulty products but just replace them. Like replacing the board in my desk with a new board that was faulty only with different faults to the one it replaced.
 
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