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FSM - "Main"-Poti issue - hopefully SOLVED
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MountainKing
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Joined: 07/06/2010 16:11:11
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Hi!

I'm newly using an older Mac Mini (v1.1 2,16GHz Core Duo with 2 GB RAM) with a Firestudio Mobile. After I managed installing OS X 10.6.8 successfully the FSM ran fine.

BUT:
There's one great issue. Using the "Main"-Poti on the front will let me control the overall volume of my active speakers (each on connested to the left and right main outs on the back). But if I turn the volume completely down (poti all the way to the left) I still have signal on my right active speaker .... with a moderate amount of volume. But it won't shut down completely.

I have a hint from a german forum that this should be a hardware issue and the FSM is in the need of a repair session.

What do you think?

I bought it second hand but I DO own the invoice. The unit has been bought about a year ago.

Should I contact the dealer or would Presonus take care of this issue?


Cheers Jens

This message was edited 1 time. Last update was at 01/07/2011 12:33:35

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MountainKing
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Anyone?
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Jason.Harris
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Since the unit is second hand, you will be responsible for paying for the repair (flat rate, includes shipping back to you). The good news Is that you will get another year warranty from the date of the repair!

Cheers,

Jason

MountainKing
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Pardon?

There is something we call "Gewährleistungsrecht" here in germany - 2 years of "Gewährleistung".

Bought on 25.06.2010 - so there still IS another year of warranty anyway. That wasn't exactly the answer I'd liked to hear.

*shrug*
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MountainKing
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Hmmm ... call me dumb and crazy.

But it seems it works now. I tried it again today and the behaviour is normal AFAI can see. No signal anymore when truning down the MAIN volume poti.

Wht could be the reason for this strange bevaviour yesterday?
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Motoko
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Joined: 25/04/2009 08:29:34
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Tried it on all my machines this evening and can't reproduce, used the reported UC driver and S1.

Tested on Win 7 SP1 x64 and OS X 10.6.8
Mac OS X 10.9.3: iMac 21,5" - Core i3 - 8GB Ram
Mac OS X 10.9.3: MacBook Air 13" - Core i5 - 4GB Ram

PreSonus FireStudio Mobile || PreSonus AudioBox 44 VSL || Alesis Active M1 MkII || CME XKey || NI Maschine

PreSonus Studio One Pro 2.6 || Pro Tools 10 || Digital Performer 8 || Ableton Live 9 || Maschine v2

SSL Duende Native || Plugin Alliance Transient Designer, Rack Pro, DrumXchanger || Softube Studio & Mix Bundle || ArtsAcoustic CL1 bundle, Reverb, Big Rock || FabFilter Total Bundle || FXPansion All Plugins || NI Komplete 8 || Synapse Audio DUNE || Tone2 ElectraX || Waldorf Largo || Image-Line Drumaxx || D16 Group Total Everything || Novation V-Synth, Basstation, FX Suite || Camel Audio Alchemy

Motoko || 64 Measures Music || YouTube || Mass Overflow || Manta Tracks
[WWW] [MSN]
Anonymous



Thanks, Motoko.

Well, suggestions in another (german) forum were that this poti is on its way to death .... "slowly dying". I don't hope so.
MountainKing
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That was me. Her's the link:

http://homerecording-forum.de/modules/newbb/viewtopic.php?post_id=52458#forumpost52458
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Jason.Harris
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Joined: 01/10/2010 16:19:09
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Mountain King,

Sorry for the bad news, but it may be that since you're in Germany the rules are different (I can only quote US policy). Check with your German Distributor and see if they will honor for 2 years (although since it is second hand, that generally voids warranty).

Glad to hear its acting right... Not sure why there would be intermittent behavior.

Cheers,

Jason

Motoko
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Jason.Harris wrote:Mountain King,

Sorry for the bad news, but it may be that since you're in Germany the rules are different (I can only quote US policy). Check with your German Distributor and see if they will honor for 2 years (although since it is second hand, that generally voids warranty).

Glad to hear its acting right... Not sure why there would be intermittent behavior.

Cheers,

Jason


Distributor for Germany is Hyperactive, contact details here:
http://www.hyperactive.de/
Mac OS X 10.9.3: iMac 21,5" - Core i3 - 8GB Ram
Mac OS X 10.9.3: MacBook Air 13" - Core i5 - 4GB Ram

PreSonus FireStudio Mobile || PreSonus AudioBox 44 VSL || Alesis Active M1 MkII || CME XKey || NI Maschine

PreSonus Studio One Pro 2.6 || Pro Tools 10 || Digital Performer 8 || Ableton Live 9 || Maschine v2

SSL Duende Native || Plugin Alliance Transient Designer, Rack Pro, DrumXchanger || Softube Studio & Mix Bundle || ArtsAcoustic CL1 bundle, Reverb, Big Rock || FabFilter Total Bundle || FXPansion All Plugins || NI Komplete 8 || Synapse Audio DUNE || Tone2 ElectraX || Waldorf Largo || Image-Line Drumaxx || D16 Group Total Everything || Novation V-Synth, Basstation, FX Suite || Camel Audio Alchemy

Motoko || 64 Measures Music || YouTube || Mass Overflow || Manta Tracks
[WWW] [MSN]
MountainKing
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Messages: 129
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Ah, I just saw that you guys quoted on hyperactive as well. I did some research before on my own and was leaded to hyperactive as well (I didn't read your posts here). In short: I had a telephone call, the employee asked the serial and then it was no problem. I will just ship them the item and they will fix it. Nice!


Some days (hopefully not weeks) without an interface but that's ok if it works after repair is done.


Cheers Jens
www.butcherfingers.de
Jason.Harris
Presonoid

Joined: 01/10/2010 16:19:09
Messages: 1649
Location: Baton Rouge, LA
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Excellent!

I love it when a plan comes together

 
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